The account and app are so easy to use
Love our Marcus account and the app makes it so easy to quickly transfer our money. We’ve saved for house deposits, bought a campervan and it has made big purchases so easy whilst earning some money on our savings. Highly recommend.
Needs more security controls
Marcus seems extremely new to dealing with credit cards and their app and web accounts do not have necessary security features. I have push notifications enabled, but I can only receive emails when a charge is made. Additionally, it appears that they will only send you a notification if the charge is above $0.01, meaning that if someone makes a $0.00 charge to link your card number to their paypal, you will not get a notification and therefore cannot lock your card before they start using it. (Also, they bring up a number pad for you to enter an amount, but the decimal is missing, so you can only enter whole numbers above $0.) Additionally, the “lock your card” feature is not prominent on the app’s interface. Indeed, I cannot find it at all. In short, they appear to have not considered credit card security and I will definitely curtail the use of my card because there are no features that allow me to track my card’s use and immediate lock it if it is stolen.
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Response from developer
We appreciate your feedback, and we'll pass it along to the right team. Please visit marcus.com/contact for information on how to get in touch, so we can assist you further.
😡 FRAUD! DO NOT GET THIS CARD 😡
It’s been over two months now and my car does not work. I received it and it came blocked already. I’ve called the card company multiple times and they have done nothing. I’ve written bad reviews up here and the card company simply says the same thing under every bad review which is just call us and will help you. I’ve already called them multiple times and nothing. Do not get this card. Terrible customer service. Terrible card. They are fraudulent. They took my information and sent me a blocked card that I could never use. Now if I call and I try to cancel it it’s going to mess up my credit. It was also a hard inquiry on my history. These people this card. Be sorry to this card.
FRAUD! FRAUD FRAUD FRAUD FRAUD!
😡😡😡😡😡😡😡😡🤬🤬🤬🤬😡😡🤬🤬
FRAUD! FRAUD FRAUD FRAUD FRAUD!
😡😡😡😡😡😡😡😡🤬🤬🤬🤬😡😡🤬🤬
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App good. Bank bad.
The app developers did a great job. Impressive, modern interface providing a clear, simple client journey. But it’s just window dressing, unfortunately. I have a GM card and noticed their savings rate is pretty good so I thought I’d open a savings account and move some money. They promise same day transfers. I initiate a transfer to fund the account and then I notice the funds won’t be available for 7 days. That’s not a same day transfer. Is it worth keeping my money in limbo for a week to earn half a percent interest? Nope. Give me a break. If I’m going to put my money with a neobank, it better be accessible or what’s the point? I’ll just leave it with my actual bank. Goldman is clueless.
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Please remove the fluff
I just want to see the balance, a simple transaction list, and the ‘Pay’ button. I am not using a credit card app to see somebody’s selected quotes that take up half the useful screen, nor do I need a financial analysis of transactions that represent an incomplete summary of my financial life.
Please set up an option for a compact display that eliminates all that dead space. I really just want to get into the app quickly when I need to, and then get out when I am done. I did find the transaction list after randomly tapping things, thinking that it had to be available somewhere.
Please set up an option for a compact display that eliminates all that dead space. I really just want to get into the app quickly when I need to, and then get out when I am done. I did find the transaction list after randomly tapping things, thinking that it had to be available somewhere.
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Good app, lousy banking experience
App's been solid despite too much marketing & data harvesting. Banking experience was abysmal. Opened a savings account & executed a transfer then locked out of my account without any email, SMS, or phone notification. Turned out I had to verify ownership of the account I was transferring to. Fine, resolved, but why on the 2nd transfer to the same account? Then the same transfer blocked again because I need to verify ownership of the account I was transferring from. Couldn't get thru to that bank in 10m so I have to call them and conference GS in to verify I own the same account I funded from originally. Nope. Two weeks without being able to move my funds. Nope. No communication. No thanks. I'm done. I'm out.
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Chunky, needs refined.
Coming from GM rewards app by Capitol One, this app is unrefined. I log into half my screen of a greeting, some quote, and a desk lamp picture. For what? Can’t even turn on the lamp. There’s no “widget” to add for IOS users so can’t just swipe over and see current balance. Wanted me to go digital statements so I did no big deal. Then it lets you know payment is due but not what is due. Is it $1, all of it, a minimum? Just gotta guess and go with it. On Home Screen you can see balance and a number but no indications that you can click it for more details. You can click the dollar sign at the bottom (one would assume $ may give more details etc, nope! Just takes you to a new screen with the exact same 3 line items from home page, just w out the desk lamp etc. So there can really can be some improvements made but it is a decent start.
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Response from developer
Thank you for your review. We strive to provide the best experience, so we have passed your feedback along to our team.
They are the best
I got a pre approved loan offer and when I tried to complete the application my credit score was hard pulled which affected my credit and I was requested to upload my ID card which I tried to upload on their website/app but I keep getting an error message that they have a technical issue. I called and all their representatives couldn’t find a solution to how I can upload my ID to process my application. They said it’s a general problem and they don’t know how to fix it. So Marcus literally messed up my credit without allowing me complete the application. I regret ever accepting their offer cos the hard pull will remain on my credit report for 2 years for no reason. They don’t have email to reach them. They only have representatives who have no knowledge of the company.
Update: My issue was satisfactorily resolved . Thanks
Update: My issue was satisfactorily resolved . Thanks
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Response from developer
We're truly sorry to hear that this was the case! Your feedback is very important to us. Please don't hesitate to reach out for help. Visit marcus.com/contact to find out how.
Marcus is Great..:App needs work
Insight is great but the app has some bugs that need to be fixed but once they are I think it will be great and my rating will change to 5.
1. Trying to link external accounts on the app I select the institution and then it brings me to screen to select my bank instead of bringing me to the screen to enter my credentials for the account I want to link. Because of this it keeps linking my bank account multiple times.
2. The view and breakdown on the app and the actual website are different. Certain accounts show up in one spot on the website and a different spot on the app. My net worth is also different online than it is on the app. This should all match in both places.
3. I started to try to link account through the website since that’s they only want I can get it to link properly but on certain institutions I keep getting an error
4. It is not easy to report bugs or get support all I want to do is sent a bug report in I don’t need to spend time talking to customer service and I could not figure out to chat through the app…I’m thinking it’s not supported or I just couldn’t find it. I found it on the website but not the app. But again I don’t want to chat with customer service I just want to report a bug.
Marcus Insight seems like it will be a very useful tool once I can get all the account set up properly.
1. Trying to link external accounts on the app I select the institution and then it brings me to screen to select my bank instead of bringing me to the screen to enter my credentials for the account I want to link. Because of this it keeps linking my bank account multiple times.
2. The view and breakdown on the app and the actual website are different. Certain accounts show up in one spot on the website and a different spot on the app. My net worth is also different online than it is on the app. This should all match in both places.
3. I started to try to link account through the website since that’s they only want I can get it to link properly but on certain institutions I keep getting an error
4. It is not easy to report bugs or get support all I want to do is sent a bug report in I don’t need to spend time talking to customer service and I could not figure out to chat through the app…I’m thinking it’s not supported or I just couldn’t find it. I found it on the website but not the app. But again I don’t want to chat with customer service I just want to report a bug.
Marcus Insight seems like it will be a very useful tool once I can get all the account set up properly.
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Response from developer
We apologize for any inconvenience, and we appreciate you taking the time to share your feedback! You can chat with our team directly while logged into your account through a desktop. If the chat option is unavailable, please call us. Visit marcus.com/contact to find out how.
Ok app - unreliable bank
The app does what's needed, but only when it can connect. I've lost count of how many times the app has reported "We're having some technical issues. Please check back in a few hours". This often lasts more than what I'd call a _few_ hours.
Even the best of apps is no good if it can't be used due to repeated back-end failures. Will be closing my account as soon as I can. Probably not today - technical issues again.
Even the best of apps is no good if it can't be used due to repeated back-end failures. Will be closing my account as soon as I can. Probably not today - technical issues again.
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Response from developer
Hello, we're sorry to hear you're having problems with our app. So someone can help troubleshoot, please give us a call on 0800 085 6789. Lines are open 8am to 8pm, Monday to Friday (excl. bank hols).
