Mastercard Travel Pass User Reviews

Mastercard Travel Pass

Dragon Pass Company Limited

Lifestyle

Travel

Reviews Summary

Positive highlights

💻

This app hasSimple and easy to use

🤝

This app hasGood app with basic features

🌟

This app hasGreat app!

Negative highlights

🔒

This app hasRequires full card details to register

🔍

This app hasDoesn't list many countries for card issuance

🔑

This app hasFrustrating password entry, no auto-fill

🔌

This app hasDoesn't work, keeps logging out

🕰️

This app hasSlow and buggy, not updated in years

🚫

This app hasRegistration and sign-up issues

💰

This app hasExpensive, $32 to access lounges

🤕

This app hasPoor customer service and support

🗺️

This app hasLacks airport and lounge information

🔒

This app hasCybersecurity concerns with data storage

Top reviews

Leave a Review Mastercard Travel Pass

Does not work!!!
Can’t register. Won’t connect. After all the comments over months you guys can’t make it work?
AAK123
2 years ago
Developer Response
Hello, thank you for your feedback. We would like to sincerely apologise for any inconvenience caused while you were trying to register on the app. We would like to invite you to register again. Please do not hesitate to reach out to your issuing bank if you encounter any issues or have any further questions. Many thanks
Password!
Cannot link app to 1Password. So how about allowing to paste a password in the Password field?
CD | Ottawa
2 years ago
Developer Response
Thank you for your feedback. We are sorry to hear that you have experienced difficulties with the Mastercard Travel Pass app. We take all feedback onboard and are continually working to improve the app. Please make sure that the version of your app is always up to date to see further changes. If you have any further feedback or any issues please contact your issuing bank. Many thanks
Good app .. but auto logs out a lot
Thanks for the app, but why does it auto log out by itself, especially when you need the app to be logged in and you end up with no internet, can’t even login.
Can you please disable this feature or advise how we can do that.
DonkeyF1
2 years ago
Developer Response
Thank you for your feedback. We are sorry to hear that you have experienced difficulties with the Mastercard Travel Pass app. We take all feedback onboard and are continually working to improve the app. Please make sure that the version of your app is always up to date to see further changes. If you have any further feedback or any issues please contact your issuing bank. Many thanks
Doesn’t work
Whenever I try signing up, it says we are unable to load your card details at this time please try later.
sbh review
2 years ago
Developer Response
Hello, thank you for your feedback. We would like to sincerely apologise for any inconvenience caused while you were trying to register on the Mastercard Travel Pass app. We would like to invite you to register again. Please do not hesitate to reach out to your issuing bank if you encounter any issues or have any further questions. Many thanks
Doesn’t list many countries
Not sure if this is intentional, but the app itself doesn’t list any western countries to select when trying to register.

So no, contacting your bank (as seems to be a common Dev response) will NOT solve an in-app issue.
TCsnowdream
2 years ago
Developer Response
Thank you for your feedback. Please kindly note that this app is designated for registration of the MasterCards issued by the banks of specific countries/regions. Please contact your issuing bank to make sure you download correct mobile app to provide you with benefits that your MasterCard offers. Many thanks
Terrible, no autofill
The app breaks all autofill including passwords with Keychain! Also you can’t auto fill your credit card information. I gave up on signing up.
S Woodside
2 years ago
Developer Response
Thank you for your feedback. We are sorry to hear that you have experienced difficulties with the Mastercard Travel Pass app. We take all feedback onboard and are continually working to improve the app. Please make sure that the version of your app is always up to date to see further changes. If you have any further feedback or any issues please contact your issuing bank. Many thanks
Worst app ever.
Apparently, the airport lounges that used to use Priority Pass, that was associated with some Mastercard credit cards, has now switched to this app instead. It does NOT work. Period. I was denied entrance to the lounge in Toronto due to this. Will not let me even create an account. Tried several times over 2 days unsuccessfully. Worst app I've ever seen.
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Tracycakes13
2 years ago
Developer Response
Hello, thank you for your feedback. We would like to sincerely apologise for any inconvenience caused while you were trying to register on the Mastercard Travel Pass app. We would like to invite you to register again. Please do not hesitate to reach out to your issuing bank if you encounter any issues or have any further questions. Many thanks
Does not have country listed in card "issued in"
The USA is not available in the list of countries in which the card was issued upon registration.
JTH040
2 years ago
Same time out issue that others have
Doesn’t work. Issuing bank says to contact developer. One would think that this would’ve been tested before it was deployed.
Serbaba
2 years ago
Developer Response
Hi there, kindly share with us more information at support@dragonpassuk.com and we will be glad to assist you further. Thank you.
Literally does not work
The app literally does not work. Not only does it error out showing the “not connected to the internet” message as other users mentioned, but also when it does finally connect, you cannot sign up properly because of their mandatory field: “card issued by country”, where the Dropdown Menu is blank. This is such a disappointment given how expensive the card fees are.
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Annaup
3 years ago
Developer Response
Hello, Thank you for your comments. We are sorry to hear that you are having an issue with our app. Please reach out to your issuing bank and they can assist you further.