Leave a Review Mastercard Travel Pass
Data different from app vs website
Big difference between what the website sees vs the app. The purpose of an app is to make it easier, not harder for the user. If you go to the website you can see the list of restaurants etc where the app is blank. This is for some of the airports in China.wiy4unrkn rior
Developer Response
Hello, thank you for your feedback. We are sorry to hear that you have experienced difficulties with the app. Please kindly note that the information in your account on our Mastercard Travel Pass website should be reflected in your account in the app. Please kindly reach out to your issuing bank if you have any questions or require assistance.Thank you32$ to access
What a ripoffEmd2674
Developer Response
Hello, thank you for your feedback. Please kindly note that the fee of $32 is a set price; most of the lounges' access would have a higher fee if you would access them directly and some would not provide access without a membership at all. We take all feedback onboard and are continually working to improve the app and offered services. Please kindly refer to the Terms and Conditions of the benefit program related to your MasterCard, or please reach out to your issuing bank if you have any further feedback or questions. Many thanksUseless and poor app
Poorly designed app. Basic and outdated ui. Difficult to use and navigate.
Worst part are the offers. Absolutely useless. Spend all this time registering to find so few offers. Poorly done by MasterCard.
Don’t bother with this app.321cayman
Developer Response
Hello, thank you for your feedback. We are sorry to hear that you've experienced difficulties with the app and did not find the services offered useful. We take all feedback onboard and are continually working to improve the app. If you require assistance or have any further feedback please contact your issuing bank. Many thanksWaste of my money
Went to London Heathrow, no 1 lounge apparently I don’t know what kind of management managing this lounge. My flight was at 12pm and I showed up at their door at 8am; the clerk asked me to come back at 9am since I’m early; Never had this experience before. I would never ever recommend this place anymore. You need to advise your travellers of all these non sense restrictions. I was turned around and one of customer said is because I’m using Mc trav. PassShow lessGetEsteemUp
Developer Response
Hello, thank you for your feedback. We would like to apologise for any inconvenience caused when you attempted to visit the No1 Lounge at Heathrow Airport. Please kindly note that some lounges would only allow access to the lounge 2 or 3 hours before the flight time. We hope you will enjoy the lounge experience on your future travels. Please do not hesitate to reach out to your issuing bank if you encounter any issues or have any further questions. Many thanksWorst registration process imaginable
Welcome to the 21st century - how about letting me paste values such as card number or password. Because that allows me to actually use secure values copied from my secure bank app (MFA to get card number) or password manager.Rob the bike
Developer Response
Hello, thank you for your feedback. We take all feedback onboard and are continually working to improve the app. Please make sure that the version of your app is always up to date to see further changes and improvements. If you have any further feedback please contact your issuing bank. Many thanksWorst experience
Logs out all the time. It is very inconvenientAbdo675
Developer Response
Hello, thank you for your feedback. We are sorry to hear that you have experienced difficulties with the Mastercard Travel Pass app log in process. Please kindly note that the app logs you out due to inactivity in the app. This process has been implemented to safeguard your account and protect the sensitive information associated within the program. Please kindly note that you have an option to download the PDF version of your membership from the website account if required. Please do not hesitate to reach out to your issuing bank if you encounter any issues or have any further questions. Many thanksNot working
As ither users mentioned, app keeps saying no internet connection. To the developer: can you please explain what has the issuing bank to do if the app doesn’t work? Fix bugs first then give useful replies to users complaining.nadimgue
Developer Response
Hello, thank you for your feedback. We are sorry to hear that you have experienced difficulties with the Mastercard Travel Pass app. Please kindly make sure that the version of your app is up to date and your mobile device has good internet connection. Please kindly note that we take all feedback onboard and are continually working to improve the app. If you have any further feedback or if you are still experiencing the same difficulties with the app, please contact your issuing bank so that we could investigate this further for you. Many thanksUnusable app - login always lost
Unusable app, the login is always lost when needed. It’s best to just insist a bit at the lounge counter and have the staff check whether the card can be used and swiped.User iOS 8.1
Developer Response
Hello, thank you for your feedback. We are sorry to hear that you have experienced difficulties with the Mastercard Travel Pass app log in process. Please kindly note that the app logs you out due to inactivity in the app. This process has been implemented to safeguard your account and protect the sensitive information associated within the program. Please kindly note that you have an option to download the PDF version of your membership from the website account if required. Please do not hesitate to reach out to your issuing bank if you encounter any issues or have any further questions. Many thanksHORRIBLE APP HORRIBLE CUSTOMER SERVICE
I Can’t register myself on this app and the is no customer service line to Australia.
I have no idea how I will fix the issue before my trip.F R L G
Developer Response
Hello, thank you for your feedback. We are sorry to hear that you have experienced difficulties with registration in the Mastercard Travel Pass app. Please do not hesitate to reach out to your issuing bank and we will be happy to assist you further. Many thanksNo auto sign-in
Weirdly build app - has face id option but never keeps you signed in in anyway…other reviews confirm developers/dragonpass don’t care.
Typical mastercard elite response - contact you bank..who can do nothing as its a mastercard-dragonpass problem.Sj-kes
Developer Response
Hello, thank you for your feedback. We are sorry to hear that you have experienced difficulties with the Mastercard Travel Pass app. We take all feedback onboard and are continually working to improve the app. Please kindly note that the app logs you out due to inactivity in the app. This process has been implemented to safeguard your account and protect the sensitive information associated within the program. If you have any further feedback or any issues please contact your issuing bank and we will be happy to assist/investigate further. Many thanks
