HORRIBLE APP AND BANKING PLATFORM-HIGHLY RECOMMEND FINDING A DIFFERENT SOLUTION FOR YOUR NEEDS
This service shut my account down suddenly and without notice for what they say is suspicious activity; however they will provide me no further information after many phone calls and chats. There were no transactions on my account that did not involve my bank account or that I was not aware of. They are mailing my money in the form of a check-also an option they did not give me instead of just returning my money back to my originating bank. They keep offering to let me reapply but yet will not free up my personal information still tied to the account they have shut down-my phone number and email. They are seriously suggesting I get a new phone number. That is absolutely laughable!! I did absolutely nothing wrong and yet I am their customer and they are penalizing me. They keep informing me their “internal team” made all these decisions but this internal team has no phone number to contact, no email, and the customer service folks claim they have no access to them either. Just be aware, if you have a problem, this banking platform has no solutions for you. They simply cut you off and offer no real solutions.
I’m being forced to click one star for this review but this app deserves zero stars!!!!!
I’m being forced to click one star for this review but this app deserves zero stars!!!!!
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Response from developer
Apologies for the issues you are experiencing! Our customers' account security is very important to us. Can you please reach out to us at socialsupport@one.app and include the user name attached to your review so we can assist? Thank you!
THEY PAY PEOPLE TO WRITE 5 STAR REVIEWS! DON’T GET THIS!
I hate Walmart but unfortunately, it’s the cheapest place to buy luvs diapers. Needless to say, I just started going back to Walmart about a month ago when I ran out diapers from my baby shower. He’s 5 months old, I’m on a fixed income with 3 kids so if I can get cash back by getting the ONE card, I will so I did! I was supposed to get another $10 credit after the $15 credit for making a purchase of $20 or more. Now they refuse to give it to me because the order was placed with a gift card and the remaining balance came off the card that was connected to the ONE app. Now they refuse to give me my $10 credit because I didn’t have direct deposit setup to the ONE card but yet I just got the card and information in the mail TODAY!! I haven’t decided if I was even going to activate that card yet or not or just close that account altogether. It never said I had to have direct deposit set up and pay with the ONE debit card after the direct deposit of $500+ had been deposited to the card in order to get the other $10 bonus. Walmart is beyond ridiculous, especially with this! To With Walmart! I remember why I quit going and paying more for things just to avoid that place! Anyone thinking about getting this card, don’t!
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Response from developer
Sincerest apologies! We would love to take a look at the issue. Please reach out to us at socialsupport@one.app and include the user name attached to your review so we can help. Thanks!
AVOID
My daughters and I have used Cash App for years. Thousands of dollars transferred between me and my daughters, my Bank and cash app. Instant transfers, no limit. The most convenient way to use a card. My daughter suggested I use Bank one. I’m gonna tell you the best thing I never did was I never had my employee check put in there. Because I’m sure there would’ve been a problem. There is a limit a month on instant transfers $300. $300! As a matter fact, if you go to your transfer and you put in five dollars, it immediately takes it off of that $300 monthly. Whether you use it it not. Bank transfers are supposed to be 2 to 5 days. No sir, it’s eight days. So if I really had to pay my bills, I would be screwed. Eight days.!!! no one does that. They most inconvenient card I’ve ever used. All those little perks that you’re supposed to get cash back and everything else is based on a once a month $300 instant transfer. Once a month. Cash app is anytime, any day, all the time, as much as you want. And then when you call customer service, all they have to say for themselves is I’m sorry. I’m sorry don’t fix the problem. I’m sorry doesn’t fix the fact that this card is the most inconvenient card ever. What a waste of my time and energy creating an account for a card I cannot use.
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Response from developer
Sincerest apologies. Can you please reach out to us at socialsupport@one.app? We'd like to look into this for you.
Misleading scammy dishonest
What an incredibly misleading way to get customers to sign up, download your app and sign up for an account. Completely disgusted at the lack of ethics involved doing this. To top it off it is impossible to delete my information off your database and to coose my account. I was just placing an order on the Walmart app. I got this offer saying I would get $15 in cashback if I used one pay which was advertised as a digital wallet and the advertising went as far as to say the cash back rewards would be in top of any credit card rewards earned by paying with a credit card and all I had to do was add my card to their digital wallet. Well I do that and later on get an email asking me to download their app to get the cash back I should have earned already. But guess what? Earning the cash back requires having a checking account with them and you obviously need to apply to for which is a pull on your credit, soft one, but a pull nonetheless. What a horrible way to start off with this business. The promo is absolutely not worth dealing with a scammy deceitful company that is not honest or up front. Make it clear what you are expecting before the promo can be awarded.
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Response from developer
We're sorry to hear that! We would love to take a look at this for you. Please reach out to us at socialsupport@one.app and include the user name attached to your review. Thank you!
DO NOT DOWNLOAD - APP/COMPANY IS NFG… ZERO STARS.
In order for people to see this, I’m giving it five stars- but this is a freaking ZERO STAR review…
I was somehow accepted to open an account back in June of this year. Two mo the after opening, the account just gets closed. And no one was willing to explain why. They just say “you can always reapply, but there’s no guarantee you’ll be accepted again”. I have dealt with plenty of customer service/client help departments over the years, and this group has to have the most incompetent set of employees possible. They literally cannot do a single thing to help you, and they don’t even listen to what you say… they just repeat the same gd responses listed in their script folder. It takes every ounce of strength to not yell at them and curse them out for being so f……… stupid and unintelligent… and then they want to patronize you by saying “please accept my apologies for the inconvenience/disturbance this is causing”, like they’re cops relaying news of a relative’s death to you.
Do not download this app, do not apply for an account. I have never seen such horrible business practices in my life
I was somehow accepted to open an account back in June of this year. Two mo the after opening, the account just gets closed. And no one was willing to explain why. They just say “you can always reapply, but there’s no guarantee you’ll be accepted again”. I have dealt with plenty of customer service/client help departments over the years, and this group has to have the most incompetent set of employees possible. They literally cannot do a single thing to help you, and they don’t even listen to what you say… they just repeat the same gd responses listed in their script folder. It takes every ounce of strength to not yell at them and curse them out for being so f……… stupid and unintelligent… and then they want to patronize you by saying “please accept my apologies for the inconvenience/disturbance this is causing”, like they’re cops relaying news of a relative’s death to you.
Do not download this app, do not apply for an account. I have never seen such horrible business practices in my life
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Response from developer
Sincerest apologies! We would love to take a look at the issue. Please reach out to us at socialsupport@one.app and include the user name attached to your review so we can help. Thanks!
PLEASE DONT SIGN UP WITH THIS THIEVING BANK
Please don’t sign up with this bank to I got my first deposit with them and they closed my account and took the money that was in there. With no explanation! I live in Tampa Florida lost power and went to go get food for me and my disabled son only for the transaction to decline tried to login into the account it wouldn’t allow me to see my balance I couldn’t call at the time because they were closed so I had to do chat they have no explanation why I can’t access my account then I get a email stating my account was closed and the money will not be returned to me. I’m so heartbroken because it was the last I had to get food because I have no power just got hit with hurricane Milton and they just took the money with no explanation. Remind you I just opened this account this is my first deposit it with them it’s from social security and they took! Please don’t sign up with this bank they’ll take your money and when you finally talk to an agent they’ll read off the same email they send you and leave you with nothing! It’s not even BBB credited so you get scammed by them and can’t do nothing about it! Shame on them! PLEASE DONT SIGN UP WITH THIS THIEVING BANK!
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Response from developer
Sincerest apologies! Apologies for the issues you are experiencing! Our customers' account security is very important to us. Can you please reach out to us at socialsupport@one.app and include the user name attached to your review so we can assist? Thank you!
Useless for me
I saw an offer to use One Pay when I was checking out my groceries from Walmart online, they claimed to give $15 cash back for an order over $75. I thought it was a good deal because I was already spending the money on groceries. So I tried it, got a confirmation email showing the $15 cash back and I thought, great. Wrong! The $15 showed in my account and that I had earned it but the catch is you can’t check it out unless you open a One Pay account. So I applied for a One Pay checking account, and they denied me. I’ve never been denied for a bank account before so I thought that was strange. Nonetheless, I decided to just move in with my life and not investigate it further. What was weird though is when I requested to have my account deleted along with my personal information the rep told me she would have to escalate it? I received an email from their escalation team where they blatantly told me they were denying my request to delete my account and my information. When I sent a follow email to ask why that was, I never reached a response. Very shady. Seems like they’re in the business of just collecting personal information and selling it. I canceled my cards and reported them as unauthorized to all my banks just in case. Very shady!
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Response from developer
Sincerest apologies! We would love to take a look at the issue. Please reach out to us at socialsupport@one.app and include the user name attached to your review so we can help. Thanks!
Don’t Know Why It Doesn’t Work
I can’t even get past the sign up page because I never end up receiving the verification code that is being texted to my phone number.. so, I dunno 🤷🏻♀️
Response from developer
We're sorry to hear that! We would love to take a look at this for you. Please reach out to us at socialsupport@one.app and include the user name attached to your review. Thank you!
Great banking app!
I opened an account about 3 weeks ago, they had a reward of $25 if deposited money above $20, so I did and they gave me the $25 right after it cleared! They kept their word on that and for everything else I’ve used it for, roundups work just fine and they even have a Zelle equivalent that sends money in minutes! I have had absolutely NO problems with this app and intend on using it for most of my banking needs. Give it a try, you might just love it too! Oh and for all those ppl claiming that they pay or paid for my review, that is completely absurd and just plain stupid, I usually don’t write reviews for anything, but really good games. But when a bank offers me an incentive of $25 to set up an account with as little as $20 to start, and not only do they send the $25 right after my $20 cleared, but let me move it from my savings to my account with no strings attached, offer shopping bonuses of up to $20 cash back for buying things I needed anyway, then I feel compelled to tell as many ppl as I can that something is what they say it is! I’ve already gotten my dad to sign up, my mom is next! I could care less if you believe what I write or not. Sadly that’s another causality of our talk is cheap world, I was brought up a completely foreign way from today, so I call decent companies out you do what you will with what I say!
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Response from developer
Thanks so much for your review and for being a part of One! 💙
I like it so far..
I went to order some groceries and other items to be delivered from Walmart. As I was about to check out, I seen this. So I applied, seen I could get a $15 credit because I was ordering more than $15 worth of things. I did get the credit, I did apply for the card to get the credit. I also got another credit of $6 right after that because I did forget some stuff and I had to order again. I used my $21 credit to order from DoorDash using the virtual card. I just made this account today so I don’t have the physical card yet. It says you can get $10 if you follow 4 steps and spending at least $20 is one step and then I activated a deal to get another credit from using DoorDash which is also another step (to activate a deal and I chose DoorDash because I always use DoorDash and I needed something from there too). I’m waiting on those credits which should equal $15 also give or take. But I like it so far. I did link my Chime account and I do like that I can transfer back and forth if needed. Some stuff works out for some people and some stuff doesn’t work out for others. I say don’t follow reviews because everything will not be the same for everyone. You won’t know how something works for YOU until YOU try it yourself. I only gave 4 stars because I just opened the account today. I spent too much money ordering things and was actually with my $21 cash back! Almost like getting a couple of the items I ordered for free lol.
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Response from developer
Thank you for your review! We're glad to hear you're enjoying One!
