Sometimes takes 10 minutes or more to get to the gallery, scroll once toggle or try to see any clip and it locks up incessantly- basically if i want to do anything with files i have to get out a computer tear out the sd card and donit all manually - totally useless -
Developer Response
Hello, thanks for your review. We would like to get more information from you about this. It is normal for it to take some time to fully load the gallery, but that length of time is abnormally long. Please submit the details of your issue at https://drivesmarter.com/support/app-support/ so that our support team can assist. I have a SC100 dashcam and the Driversmarter App is the worst thing ever for mankind. When u try to download or even view a video on the app it shuts down. If something happens on the road how will I know im safe with the dashcam if I can’t see my own videos being recorded? Please Fix ASAP
Developer Response
Sorry to hear you're having trouble with the application. Can you please submit the details of your issue at https://drivesmarter.com/support/app-support/ so our support team can take a closer look at this issue?After purchasing Redline360 and M2 dashcam, nothing but problems both with updating the redline as well as accessing the recordings and live view function of the M2. For the price paid for supposedly “superior” products, the app functionality is some of the worst that I’ve seen. Ready to get a less capable detector and camera that actually works with its app the way that it’s supposed to. The minuscule performance increase claimed for the hardware is not worth the frustration induced trying to work with its “supporting” aps. NOT RECOMMENDED. Update after using for a year. STILL NO improvement. These apps and/or hardware are absolutely terrible. Nothing but problems. You think the (expensive) M2 has you covered and is recording as it should. Better check it every day, cause just found out mine apparently counted every video on a smooth highway an emergency, so saved it and filled up the memory card, then not recording more recent vids. They recommend level 1 for the sensitivity, and I had it set to level 2 (should be More difficult to trigger). Actually wanted to love this equipment and aps (long time Escort user for many, many years), but this Redline/M2 (expensive) combo has completely turned me against this company if they can not do any better than this. Wanted to duplicate setup for other vehicles, but after these ongoing headaches, NO WAY. Switching to competitor.
Developer Response
I'm sorry to hear you're having issues with your Detector and camera. Most issues can be quickly resolved with some troubleshooting. Please fill out the form at https://drivesmarter.com/support/app-support/ so that we can assist in getting your issue resolved. The app needs an update asap. I’ve been having a hard time trying to get the app to not crash, having difficulties to even view the videos, the “Wi-Fi” connection is awful doesn’t even load anything, and if it does the app crashes.
Developer Response
We're sorry to hear of the trouble you're having with the app crashing. Could you please submit the details of your problem at https://drivesmarter.com/support/app-support/ so we can take a closer look at this? I have had this app and camera for about a year and while the camera takes decent video I have never been able to use the gallery for this app. Now I can no longer update the firmware in my camera regardless of what I do.
Developer Response
Hello, thanks for submitting your review. Please submit the details of your problem at https://drivesmarter.com/support/app-support/ and our support team can help you get up and running.Used to work great now since I downloaded the app again says couldn’t connect to WiFi but everything is connected I been using this app since 2 years please yall do better fix this bug it’s basically uselss
Developer Response
We're sorry you're experiencing issues. Please ensure your camera is on the latest firmware by accepting when prompted by the app. If you need more help please reach out to getapphelp@cedarelectronics.comBUYER BEWARE! App will not let me in - just purchased COBRA SC200D - amazing dash cam- but the app is HORRIBLE! I’ve reset my password three times and it repeatedly says “incorrect data has been sent”. Re-registered the app three times and contacted their useless customer support - still nothing. The dash cam is pretty pointless without the app. SAVE YOUR MONEY!
Developer Response
We're sorry to hear of the trouble you're having with your app login. If you are still having trouble, please contact our app support team directly by submitting the details of your problem at https://drivesmarter.com/support/app-support/ and we can surely get your problems resolved. Can’t see live video. Works extremely slow it takes a while it opens up
Developer Response
Thanks for submitting your review. We would like to gather some details about your problem to investigate further. Please submit some details about your issues at https://drivesmarter.com/support/app-support/ It amazes me that this app has such a high rating; it has minimal functionality and seemingly only serves to take up space on my phone. It crashes all of the time doing basic tasks such as connecting a device and sometimes it will even restart your phone. Also, we’re in 2023, not 1999 — 5 minutes to load one video means something is wrong. I’ve had this app for nearly two years and I have to say: the developers clearly put in the bare minimum. Either that, or someone has the wrong idea about ergonomics…
you would think after paying $200 for a dash cam the app would work great but nope not at all. the app is always logging me out, not connecting to my device when i’m not even a foot away from it, it disconnects randomly and doesn’t load when needed. fix. this. app. seriously ridiculous.
Developer Response
Thanks for your feedback. If you can submit a form with the details of your issues at the following page, our customer care team can help you get up and running! https://drivesmarter.com/support/app-support/
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