Leave a Review WAC Smart Fans
Firmware finally fixed!
I own two of WAC’s smart fans. I specifically purchased these for their smart capabilities as I read they work well with Home Assistant. After installing them, I encountered an issue where the fan connects and everything works fine for about a week, and then stops responding and appears offline. The fan is still connected to my WiFi (I can see it on my router) but it won’t respond to pings or commands to operate the fan. I have to shut off the power to the fan for a few seconds and turn it back on to force it to reboot, and then the fan will come back online and will work perfectly fine for about another week. Both of my fans did this same thing at random times, so I know it’s a firmware issue and not something with my network. Working with support was tedious. It took 8 months and 73 emails but finally the issue has been resolved by way of them releasing a firmware update. The fans have now been stable and I am pleased with them again. I wish they would support Apple Home Kit (they do support local control if you use the third party integration in Home Assistant) but there are also a few missing API commands like activating the “breeze” mode. So overall I am happy again with my purchase but do fear that if something breaks again, it will take forever to get it fixed.Show lessScott👨💻
Developer Response
Hi Scott, We apologize for any issue you might be having! Could you please send details of the fan you are using and firmware version to our customer support at fansupport@waclighting.com? We'll try to get this sorted out for you, it can be a combination of issues causing thisConfusing
Why are there two seemingly identical apps, wac and modern fans?
Second, google integration is promised but while my fan shows up in google home, none of the controls work and says fan unavailable.
Please address!Gregwithtwogs
App ok, but not all features working as expected
I was able to add and control 2 new fans. Had difficulty updating the firmware for one but after several tries it upgraded succesfully. Hovewer I have not been able to upgrade the controls or the wall outlet, not sure if these devices need to be upgraded as well. Controls show up in the account but then the upgrade screen is empty, scanning for the devices does not return any. Most important, the app does not seem to sync the actual status of the fan. Turning the fan on/off from the control or wall outlet does not change the status shown in the app. Switching from one fan to the other in the app does not show the actual or the last select state either. Unable to monitor the status as is.Show lesshenryg76
Nice fan, wireless features don’t work
Just connect to the fans Wi-Fi network and come back to the app so I connected to the fans Wi-Fi network. It went back to the app and sat there for 20 minutes and nothing happened.MrBlanston
Developer Response
Hi MrBlanston , Apologies for any difficulties you experienced with the setup. please don't hesitate to connect with us at fansupport@waclighting.com and we'll get you sorted outBad firmware causes ongoing issues
I have owned two of WAC’s smart fans for about 6 months now. Since installing them I have encountered an issue where the fan connects and everything works fine for about a week, and then stops responding and appears offline. The fan it still be connected to my WiFi (I can see it in my router) but it won’t respond to pings or commands to turn on or off the fan. I have to shut off the power for a few seconds and turn it back on to force it to reboot, and then the fan will come back online and will work perfectly fine for about another week. Both of my fans do this same thing at random times, so I know it’s a firmware issue and not something with my network. Working with support has been tedious. They released a firmware update but it didn’t make any difference for either of my fans. They seem to have admitted at this point there is a memory leak, but have ghosted me and won’t fix the issue. It’s very annoying that I have to keep resetting these fans once a week to make them work. Also if you don’t reboot the fans and they get stuck in the offline status, they seem to go into a panic and barf data to AWS constantly, becoming the nosiest device on my network. If you block the AWS traffic, it will force the fan to reboot itself over and over until you do a proper power cycle. Until this issue is fixed, I can’t recommend these fans to anyone. If the issue does eventually get fixed, I will come back and update this review.Show lessDeveloper Response
Hi Scott, We apologize for any issue you might be having! Could you please send details of the fan you are using and firmware version to our customer support at fansupport@waclighting.com? We'll try to get this sorted out for you, it can be a combination of issues causing thisConstantly signs me out automatically
What is wrong with this app? Im signed out practically every time I try to use it. Do you know how annoying it is in the middle of the night to have to sign into a fan’s app? What is the problem? Just leave me signed in.Some1withAcomputer
Developer Response
Hi We apologize for any issue you might be having! Could you please send details of the fan you are using and firmware version to our customer support at fansupport@waclighting.com?Slow & Poor Integration
Program still has not incorporated both Modern Forms and WAC fans into one app, despite them being the same company. Still running two apps for no reason.
App sometimes is slow or poor responsiveness but generally runs smooth.Waterdown
App needs updates
The app is faulty, only works sometimes. Inconsistent across all 3 of our fans, 1 fans controls will work while the others don’t, or some options on a single fan work like adjusting the speed, but the direction control doesn’t work. It’s frustrating, the fans are nice looking, but I worry that this company is not investing in necessary software updates.Show lessChasingAmber
Developer Response
Hi ChasingAmber We apologize for any issue you might be having! Could you please send details of the fan you are using and firmware version to our customer support at fansupport@waclighting.com? We'll get this sorted outApp is useless
I bought the fan a couple years ago and just got it installed a month ago. The fan is great and thankfully works with Google Home or I would need the remote for everything. The app doesn’t work for me at all. I got the fan set up without any problems and it connects fine through Google Home app but in the WAC app it just gives me the little swirly like it’s loading or connecting and I can’t do anything.Show lessJennyIRead
Developer Response
Hi JennyLRead, We apologize for any issue you might be having! Can you please provide fan details and firmware to our customer support at fansupport@waclighting.com? We'll get you up and running.WAC please focus on quality
I love my fans, the app should be equally as good. The software is buggy. You cannot create groups in the latest release. You get a popup that just says Tip and an OK button. The app is slow to find devices. It’s faster to go grab the remote than to use your phone. And there are buttons in the app for features that aren’t yet implemented (as confirmed by Support) like updating firmware on remotes. If a feature is not implemented, please remove the button from the app. For customers who buy your fans and other products for their quality, design, and attention to detail, they expect the same from your software products. The app is not yet up to par.Show lessDsnidey
Developer Response
Hi Dsnidey, We apologize for any issue you might be having! Could you please send details of the fan you are using and firmware version to our customer support at fansupport@modernforms.com? We'll try to get this sorted out for you
