Marriott Vacation Club User Reviews

Marriott Ownership Resorts, Inc.

Top reviews

Most RecentHighest RatedLowest Rated

Wasted money and time

One world - RUBISH - you at Marriott, rich company, really don’t have any IT talents to make this app works? Then ask someone to make it work.

Never send again

2 years ago

This is ridiculous

Mvci has incredible properties, the best maintenance but are just terrible at everything else. The website takes a longtime to load and,when you have a problem, lousy response time. That's why I downloaded the app. I can not get it to get it to load. So, its been a huge waste of time. I have pointed out to mvci that clearly none of the execs are using the website, the app nor are they calling in to check the quality of this stuff If the people who provide the quality of care on the properties knew that these other services were so inadequate, they would be very disapointed.

Show less

Admiralstve,

2 years ago

Response from developer

Admiralstve, thank you for sharing your feedback and concerns regarding the mobile application and website. We are continuing to improve both and appreciate your feedback, patience, and understanding as we make enhancements. Kindly note, Owner Services is also available Monday - Friday from 9:00am-8:00pm EST by calling 800-845-4226. If you experience additional challenges when trying to access your account within the mobile app or website, please contact Owner Services and a Vacation Ownership Advisor will be happy to assist you.

Horrible App

This app is useless. What’s the point of having this app if you have to call in. I prefer to handle most things online due to convenience. It’s frustrating when the app does not work correctly and continues to crash…this needs to be fixed.

Mfields81

2 years ago

Crashes and doesn’t get job done

Marriott Vacation Club’s app and website are a frustrating and constant struggle for me and I’m good with technology. I have older relatives who also bought Marriott timeshares and navigating the app or website doesn’t work for them either. So, the result is long phone calls during business hours only to be told the resorts we wanted are booked full.

Show less

BHKansas

2 years ago

Response from developer

BHKansas, we apologize for the frustrations you described. The website and mobile app are additional resources for you and your family to navigate your account and book reservations. If calling Owner Services is the most effective method of managing your ownership, we suggest calling as close to 9:00am EST for the shortest wait times. We appreciate your feedback, and are hopeful upcoming enhancements to the website and mobile app provide you and your family a more enjoyable and seamless experience.

Garbage

Crashes, can’t stay logged in, reservations refer out to a website that’s either down half the time or the responsive design doesn’t work correctly and you can’t actually complete a reservation.

I hope MVC fired whichever company they contracted to write this monstrosity and hired a competent replacement to rewrite this thing.

Ugh!

Show less

Blue_Monday

2 years ago

Please fix this app’s MANY problems

App has so many issues-won’t open, can’t login to my account, inconsistent functionality overall. One of the worst apps I’ve ever used!

MollyG

3 years ago

Reservations checking

We have multiple reservations over the course of the next two months none of which are listed in the “ check my reservations “ portion of the digital chat. Pretty worthless

Anddoc2475

3 years ago

Not up to par.

Marriott is better than this app. It’s clunky, has redirects that lead you back to where you just were and just isn’t polished. It’s not terrible, but it’s not great either.

Ken Messenger

3 years ago

Poorly built App

What is the purpose of the app if it is going to direct you to Marriott website. There’s a section asking you what you think of the app but when you click on the link it is dead. App is slow, not responsive and is not user friendly. I would expect a company like Marriott to fix the app as soon as possible.

Show less

Neo_s