Just put in a very expensive HVAC unit and were told our Nest wasn’t compatible. Furthermore, “Nest is made by tech people in Silicon Valley and this American Standard is better because it’s made by HVAC people”. I feel like I’ve gone back in IT time by 20 years. I’m expecting to see Oregon Trail pop up on it any minute. It’s horrible. The app and settings are not user friendly, don’t begin to give me the flexibility and options my Nest did, and the whole app is clunky. They seem so proud to offer the weather on it. Who goes over to their thermostat to check the weather? We all have the weather in our hands. Further proof this thing is decades behind the times. Please hire a tech person from Silicon Valley to fix this app. This app is antiquated technology.
All I was is something that works as well as the nest app I had before but this thing fails on ease of use and reliability. It frequently times out when communicating with my actual American Standard thermostat so I'll be in a situation when returning from vacation where one HVAC unit is stuck on away mode whole the other is ready for my return.
And save me from your suggestions to reach out to an email or phone number, AS developers. Your technical support redirects all real serious questions back to a certified American Standard dealer, essentially forcing people to pay for a service call to use the app.
I can’t zoom in or out on the schedule. It’s difficult to set my schedule around my 3-6 time of use plan. Which is difficult because during the weekday I want to be able to pre-cool at 2pm then raise to higher temp at 3pm but the visual representation is so crammed together I cannot figure out what temperature it’s set at for the 2pm let alone the temp to post cool at 6pm.
The one thing the app should do really well is scheduling but of all the HVAC apps I’ve used American standard is the worst user friendly.
Please can someone fix the app?
Recently replaced entire HVAC at our residence. New system is a Mitsubishi cold climate heat pump and an American Standard 96 % gas furnace. This thermostat was part of the package and was straightforward to configure and the phone app is user-friendly. Has all the functions I need, including programmable air circulation at slow speed to get temperature and humidity well under control.
The thermostat always disconnects from internet and when I log on into app I can’t use it I have sent messages but with no helpful solutions. I have reconnected this about 60 times within the year of having it and when it does connect always within 24 hr I have to reconnect. When I try to use some of the features it tells me I have to turn my location on. So I got to settings and go to the place to allow location and no where is a location even to enable. Great ac unit just a horrible app
I often have problems with my American Standard thermostat staying connected to my HVAC system. The technicians with big name HVAC companies who service my system rarely know how to assist with the pairing or explain why the system won’t stayed paired?!? No online tutorials or tech support for American Standard thermostats which makes for a very unhappy customer. Before I changed my HVAC system, I had a NEST and would switch back but because I have a high efficiency system, I need to have a thermostat that can communicate with amy system!
Edit: So horribly unreliable. Goes offline frequently. How can they not fix the problems with this app over all of this time? Frustrating…I wish i had other options, but I don’t feel like changing my thermostat. Original review: Occasionally works well, and it is a huge convenience to have. But it goes thru stretches where is has trouble connecting, and then other times, there seems to be very little correlation between the temperatures on the app and those on the thermostat. Well, being off by one degree is manageable, but being off by two degrees……kind of defeats the purpose. I still use it, but it can be really annoying. Edit: I updated my review to lower my ranking by one star because my connection problems have gotten worse. My internet works fine and i’m literally 5 feet away from the thermostat, but i’m getting constant “connection unavailable” messages. Edit: Months after my initial review, the same problems discussed above are worse than ever. Really frustrating. Also, pay attention to the reviews - many negative reviews show up as 5 stars. Something fishy going on here…..totally convinced the ratings here are completely bogus.
Developer Response
Thank you for your detailed description of the issue you are experiencing. It sounds like something is not quite right and our developers are investigating it. You can contact our team via phone at: 877-374-0697 for additional assistance.Love my new high efficiency variable speed heat pump from AS. However, I wish this app had all the features I can see in the App Store and the documentation. Many of them are missing for me, and when I asked support why, they said it's because I have a very new thermostat model and they haven't added support for all of those features to the app yet. I hope things like usage tracking come soon and this app becomes as intuitive to use as my Nest was.
Just had my new HVAC installed yesterday and had to change to a new thermostat that uses this app (Link UX360 from my beloved Nest.) I find the app functionality to be limited, and I am unable to program the schedule from the app. Although the thermostat has a scheduled that I programmed, attempting to access the schedule from the app constantly throws the message: Failed to load the thermostat's active schedule. Do you want to start with a default schedule?
the app works well some of the time. in order to use the app you have to remember 2 different formats as the thermostat, it’s features, and settings are in different locations and appear different than the app. with that said i find myself relying on the app to make changes rather than the thermostat as the app is more direct. not all features and settings are available on both either which is not good. some settings can only be set from the thermostat and some only from the app. for as complex as they have insisted they make this unit, more thought should have been placed in the app. lastly there has not been a refresh in the apps layout in the 4 years i have used it.
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