The app makes regret the purchase of the unit
The scheduling only allow 4 time periods per day. Whoever thought setting that limitation is good idea. All my other unit can schedule as many segments as I want even my little portable AC unit.SteveH23
Unit great, thermostat terrible!
Our unit cools great. However, our thermostat is ridiculous. It never knows what the correct temperature is. It’s been a problem since we got it. Been replaced already. Still bad.Sargsquiggle
American standard app / Alexa issues
This app has a habit of hanging at the start with a white screen. If the app is “swiped away” to force close, it usually starts up. This ought not be this way. My wife’s phone has this happen more than me (same model).
The other problem, not this app, but hoping the AS team sees it: Alexa integration has a bug if you set the hvac to off….Alexa generally says, “having a problem connecting to null”
You have to set it to cooling/heating first, then set to the temperature.
Seems like something could be improved.Cannuckrider
Connection problem
I am having problems connecting my dashboard to my thermostat. I’m going to call tomorrow since my iPad and iPhone won’t connect. Until then I’ve been very satisfied with American standard and Dan’s heating and air-conditioning company.scchiguy
Works great
Tech had problems setting it up had to come numerous times but finally got it working. No problems since. Great not having to get out of bed and change temperature. Great when away during winter months not have ti worry about temperature being below freezing and causing pipes to freeze as long as you’re not to far away. Had a Honeywell before. I liked it a little better. This one is way above the HoneywellJsbzr1
Developer Response
Thank you for your feedback. If you have specific features or requirements you’d like our team to adopt, please shoot our product team an email at help@asairhome.com.Disappearing App
I don’t understand why after using this App for awhile, all the info just disappears.
I click on the App and all I get is a blank screen.
This is the second time this has happened in 5 months?Tropicaladdict
Developer Response
We are so sorry you are having issues with the app. Our customer support team will be happy to troubleshoot your issues and get you back on track. You can contact our team via phone at: 877-374-0697 or via email at: help@asairhome.com.It works as advertised
A very good system, just ask the man who has one.Johnnie Feaver
Still struggle with missing features
We switched from ecobee to American Standard (still not sure we really had to) and there are a few features I miss and some I just don’t understand.
1. I miss the ability to set a vacation mode. I don’t see any way to adjust the thermostat to a vacation mode. Previously I could set a vacation start and end time or just tap a vacation/away button in the app. I can’t find anything like that with the American Standard app.
2. Scheduling is, for some reason, really difficult. I haven’t ever had this much trouble scheduling my thermostats with an app. It’s just not user friendly.
3. What is the day/night button on the top right of the app? I have no clue what it is for or what it does. This is where it should have a vacation option or away option. If you could set a predefined temperature range for the day/night and a time range, or a temperature range for away/vacation, I can see where this toggle would be beneficial. But I can’t find anything on the day/night or a way to configure what they do.Squatting Hen
Developer Response
Thanks for your feedback! We appreciate your comments and we will try to combine your feedback with our R&D, in order to provide better products. Our Customer Support Team can assist you with scheduling of your thermostat, including using modes to set your system into a vacation mode. You can contact our team via phone at: 877-374-0697 or via email at: help@asairhome.com.Remote Technology
Life is good when I can reach for my phone and turn up the heat just a bit on a chilly morning without disturbing the cat snuggled in my lap.Catnap2022
Perfect every time
Controls from thermostat or wifiloydwonel
