This is definitely one of the worst thermostats in the market.I have set the schedule several times and it does not work. It keeps changing settings. No away feature and programming is a pain.
The new American Standard app doesn’t work as well. My system has been running all morning and yet the App says the compressor is not running. Well the backup heat is not running so how am I getting heat?
The app should be modified to show separate indicators for when the compressor, aux heat (furnace) and the fan are each running. I would find that more useful especially when I am not at home. I would also like to see a better variety of colors used on the history graphs. Some of the colors are too similar and I can’t tell the difference.
Agree with others that the Nexia app was more reliable.
Developer Response
We are sorry you are having issues with the new app. The functionality has not changed, only the branding. Our customer support team will be happy to get you back on track. You can contact our team via phone at: 877-374-0697.App works great to control both AC and Heater from anywhere. This is important with the weather changes we are seeing in Northwest Arkansas. Works as intended.
This thermostat has a lot of features but not very useful. The schedule portion is not easy to set up or change. The display is very difficult to follow. It is basically a timeline instead of a calendar style display.
I was told this expensive thermostat also had the feature to adjust start time to reach the desired temp by the time set in the schedule. It does not. It changes at the time programmed and runs until set temp is reached. I had to back up the time by at least 15 minutes to try to have the temp reach the set temp and time.
Overall I would not recommend this thermostat.
Were forced to go from Nexia to American Standard for our thermostat remote control. Nexia worked great. American standard is when the nightmare began, forcing us to deal with total incompetence. The new piece of junk cut us off and disabled our thermostat. The directions were useless, one instruction said wait for a prompt which never appeared. All I want is my money back and a non app system. American Standard is the pits and and have a totally clueless IT department. They should hire Nexia. HELP! They got one star because there is nothing lower.
Developer Response
We are so sorry that you are not having a great experience with our mobile app. Our support team is always here to help troubleshoot any issues you may be having so that your experience can improve. Please don’t hesitate to give our support team a call at:877-374-0697. Night mode no longer works. Otherwise it’s the same as Nexia was.
I was also hoping to be able to set it to where people can’t turn it below or above a certain temperature. Ecobee had this setting so I didn’t have to worry about coming home to a house with the system set on 60, instead it wouldn’t allow a user to go below the temperature I selected. Same goes for heat.
If ecobee worked with my system, I’d switch back. Should have done my research I suppose!
Developer Response
Thank you for your feedback. If you have specific features or requirements you’d like our team to adopt, please shoot our product team an email at help@asairhome.com. I think you're referring to dark mode. Dark mode is available. From the app menus, go to App Settings. The Dark Mode feature can be turned on from there.I’ve had this system for over two years now. All of a sudden I have to upgrade. Why? New app is asking me to do things with my old controller that is not there. I have kept a log of all my original setup information and nothing works. If my controller quits I’ll rip it out and replace it. Less headaches. Really bad app. I gave it a one but, would like to give it a negative number. Maybe a
-10.
I am away for the first time in a year and cannot control my system, I will go home to a cold house because of it. No reasonable warning or grace period before changing. Bought this system at a premium to assure I had no problems and it has failed me for the second time. The last time my system was disconnected and I had no heat because you upgraded the system and it failed. It was freezing when I woke up. They had to cancel the upgrade to get my system working again. Your technology stinks. Pushing buttons doesn’t always work! Very disappointed!!!
Downloaded the app, started to activate it and came upon the challenge question, that was not able to answer. I do not even remember setting up this question, but I tried a couple of possibilities that didn’t work.
I deleted the app, and will continue to use the old app that’s tried and true.
Seems to work the same on my side of app. Like the new branding, makes sense to have app named AS to go with American Standard HVAC name.
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