Leave a Review Cheddar's Scratch Kitchen
Creepy new invasive “feature!”
I’ve had the Cheddar’s, Olive Garden, and Longhorn Steakhouse apps installed for awhile so I can order from them easily. This was fine until the devs installed an annoying and creepy new “feature” with the latest update. All of a sudden anytime I clicked on a phone number from a website, app, or even from my contacts list - Cheddars, Olive Garden, and Longhorn Steakhouse suddenly showed up in this menu! They aren’t even in my contacts list! I DO NOT want to see their names pop up when I’m just trying to call my friends or a phone number for a business on a website. This is absolutely invasive, controlling, and ridiculous! I tried turning off multiple settings and the only way I could get rid of them was to delete the apps. Unfortunately this didn’t completely remove them - now the drop down menu says “phone phone phone” where their names used to be. So my call drop down menu has been permanently maimed by these apps! I’m reporting the apps to Apple and will never frequent these restaurants again - they’ve lost a customer! Invasive and unwelcome marketing!Show lessRubenette
Developer Response
Ruvenette, this shouldn't have happened. We haven't received a similar report of this this, nonetheless, your experience is concerning to hear. If you need any further assistance, please reach out to us at guestrelations@gr.cheddars.com so we can connect personally with you.Relocated my order…
I work in St Petersburg FL and have to drive about 1.5 hours to get home. I decided to use the app instead of calling directly. I SPECIFICALLY picked the location near my house and delayed to order to accommodate my drive home. This is done first prior to placing the order. I made my selection and paid for the meal then began my drive. Apparently the app thought in its infinite wisdom to change the location to near where I started instead of what I had chosen. I drive home and arrive at the Cheddars I selected. I parked and replied the the text letting them know I was there. I walked inside to minimize the delay only to see that my order was not therewith. I open the app and then see that the location had changed. The Cheddars at the incorrect location called looking for me. They wanted to know if I wanted to drive the 55 miles back to them and pickup the order just so I could turn around and drive the 55 miles back to my house. I told them No. I had to place an order at the new location and pay again for the same food all because the app changed the pickup location.Show lessOld Navy Nuke
Developer Response
Oh no! How frustrating! We're so sorry for this glitch. Please email us at guestrelations@gr.cheddars.com when you have a moment. We'd love to connect further about what happened.The app needs an update. I can’t place an order online!!
I’ve not been able to place an order in the app for months. The restaurant folks said “yeah we know” - fix it already. I don’t mind calling but sometime special requests don’t get written down.JenfromKY
Developer Response
Hi Jen, that is frustrating. We'd love to learn more about the issues you are encountering if you are still having trouble. We can be reached at guestrelations@gr.cheddars.com.