Yodel App User Reviews

Direct Technology Holdings Inc.

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Constantly logs me out

I used this to get the MA state park pass. The app constantly logged me out and many state parks are in areas with poor reception so it’s not possible to access the annual pass I purchased.

This is the second year they have used this app and no improvements have been made. Very frustrating.

Larry Gianakis

a year ago

Response from developer

Thank you for reaching out. Please note that the license plate on the pass also acts as your pass and the facility staff can validate your pass via your license plate. In addition, the pass can be used in offline mode when there is low or no connectivity. If you have a specific issue, please reach out to us as https://www.yodelpass.com/support so that we can help.

Horrible

Crystal cove and local government decided to use this app. There is no validation option and it's literally killing the restaurants in that location. Horrible app that took forever to use. What a horrible decision by our gov to use this app.

NtFoodie

a year ago

Scam

The price on the app was $5 more than the maximum for a day pass with no option to buy a hourly pass. If you don’t have cash you are forced to use the app. Where does the overcharged money go? I will contact my reps office to inquire.

Urmel5560

2 years ago

Response from developer

Thank you for reaching out. We need to know more about the specific location to help on your issue. Please reach out to us at https://www.yodelpass.com/support.

User Friendly and Convenient

I was able to set my account up in 5 minutes. Added contact, car and credit card info. Purchased a one-day vehicle permit for our picnic ($7) and we’re off …. Stores any permits in the app for quick and easy retrieval.

Harreshausen

2 years ago

Response from developer

Thanks for the 5 star rating. Hope you continue to enjoy using Yodel Pass. If you have any feedback or suggestions, please write to us via www.yodelpass.com/support. We would love to hear from you!

Useless app

I have tried many times, over two years, to purchase day passes for parking at a local state park, or to buy the MA Resident Annual Pass. All these times the app has been useless. The map location fails to know where I am, despite me giving it access, or simply accept a payment for a day pass that I needed (never works). I wanted to pay for parking yesterday and it failed to do its basic task despite me trying for 15 minutes, so I risked it and parked without paying the fee knowing I might get a ticket. That’s how much faith I had in the app, willing to pay 4x more out of frustration. I find myself now logging into the my state’s DCR website to pay for the annual pass to avoid using this app for the rest of the year. Developer, please, do a broad user acceptance testing (UAT) to make sure that your application’s features actually work. Failing to perform its basic tasks loses customer’s trust, limiting your scope and reach.

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Chrisedp

2 years ago

Why are they forcing use of this app on state parks?

With someone with computer, this app is in such a bad state that it would not pass a beginner developing class. Why id it becoming mandatory to use for simple things such as hourly parking in some state parks is beyond me. Great example for mis management for business classes though

Sir. Kasram

2 years ago

Nothing there! Awful!

I came here, as instructed by the Mass. DCR to purchase an annual resident pass $60.
It collected my info on 1 page and then showed me 5 state parks on another beginning page, then it ends there. Dead end. We all know there’s more than 150 state parks in Massachusetts. The app says ‘plan a trip’ but how can you -when they only show you 5 of the 150?! I entered multiple state parks and it was unresponsive and just blank. This is an Awful app, non intuitive, not helpful and not interactive to find anything to plan. There’s no help, no faq, no info, no tips…Just a Dead end. Deserves no stars. Stay away, call DCR directly to get rid of this ridiculousness.

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family park lover

2 years ago

Response from developer

We have a continuous improvement approach and appreciate your feedback. Please note that there are only 5 Mass DCR parks that have annual collection of parking fees. The others begin collecting parking fees in May. Please see this link for more information: https://www.mass.gov/guides/parking-at-massachusetts-state-parks#-where-and-when-do-i-have-to-pay-a-parking-fee?- If you need any support, please reach out to us at: https://signup.yodelpass.com/support. Thanks!