Yodel App User Reviews

Direct Technology Holdings Inc.

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Charged multiple times

I went to buy a pass for me and my wife, and when I first tried to do so it gave me an error message telling me to try again. I then tried again and was able to purchase two passes, but when I went to my passes realized I had been charged 3 times. After reaching out to Yodel support, they said that “Yodel Pass is not authorized to determine if a refund can be issued.” Which is absolutely ridiculous and infuriating since clearly this is a problem with the app and has happened before (look at the rest of these reviews!!)

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ly7p5gmphp

2 years ago

Response from developer

Thank you for reaching out to Yodel Pass. We have received your refund request and have sent it to the location. In this case, all refunds need to be reviewed by the location.

Price gouging

If there are PlayStations at your lot, DO NOT USE THIS APP. I downloaded this app, then saw my parking would cost $12.35 through the app, but if I walked to the pay station at the lot parking only cost $8. More than 50% markup??? I deleted the app immediately.

Scottscho

2 years ago

Didn’t work

Didn’t work, payment wouldn’t go through tried many times. Not worth downloading.

zplqqw

2 years ago

Worst app ever

I am forced to give this app one star because I can’t give it a negative ten!!! It doesn’t allow you to link passes already bought. They make you share so much info. I literally want to go to the beach, not apply for a new passport. It might have been a good idea but the execution is horrible. Do better.

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howiskaren

2 years ago

Response from developer

We have a continuous improvement approach and appreciate your feedback. New features for express sales are coming soon. Yodel Pass partners with locations to bring convenience to patrons by providing a digital delivery option and the info required to purchase a pass is governed by the Agency. Not clear on the linking question; please let us know more via: https://signup.yodelpass.com/support. Thanks!

Horrible app

Worse app ever - I just want to pay for parking and you ask me to divulge so much information. What a disgrace… never parking here again

FMC314

2 years ago

Unable to add existing “forever” passes

I have Senior passes to Mass Parks and National Parks. I have had them for years. It would like to be able to add them, but your system has not thought about that type of pass. Your help will be appreciated

SHWSHW

2 years ago

Response from developer

We have a continuous improvement approach and appreciate your feedback. We will look into this matter. Thanks!

Makes me log in again every time

Constantly makes me log back in which completely negates the convenience of using the app. Also verification email doesn’t get sent reliably.

William Eliot

2 years ago

Buggy

Wouldn’t accept 3 different credit cards and the error message was improper English and other than mentioning a credit card it was non descriptive. I need up using a machine in the parking lot and saved the processing fee charged by Yodle.

Tech Advocate

2 years ago

Response from developer

We have a continuous improvement approach and appreciate your feedback. We have made improvements & invite you to try the Yodel Pass app again. If you need any support, please reach out to us at: https://signup.yodelpass.com/support. Thanks!

Ridiculous

Privacy invading overreach. I just want to take my family to the park with a permit in the window like I used to. With this partnership with Mass DCR I now need a mobile phone and to provide a mobile number, email, and license plate and location tracking — just to PARK A CAR at a public park. Elitist baloney for the wealthy. I’m also voicing my disapproval to DCR.

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Hubris16

2 years ago

Response from developer

Thank you for your feedback. Yodel Pass partners with locations to bring convenience to patrons by providing a digital delivery option. We are focused on accessibility and sustainability. FYI the license plate used on the pass also can be used for pass validation. If any questions on the app, please reach out to us at: https://signup.yodelpass.com/support. Thanks!

TRIPLE CHARGES

Went to buy a day pass and told me there was an error processing the payment and to try again. They charged me a total of 3 times and there is no where to get help or refunded! Don’t use the app just pay when you get to the place you want to go

Jjmart19

2 years ago

Response from developer

Hi Jjmart19, thanks for your feedback. Multiple charges have been automatically corrected. If you have any further questions, you can reach out to us via www.yodelpass.com. The Yodel assistant offers help on issues and you can submit a request via the assistant. Thank you for using Yodel!