Slow service, purchased something a few weeks ago and it just now hit pending shipment . There aren’t any options to cancel or for a rep should their have been an issue with my sale. What if they never send? Who gives me the money back. Didn’t see an option anywhere for just communication with the seller to ask my own questions and solve my own problems. Love my purchase and hope it arrives legit In A few weeks. Rating TBD.
JUST UPDATED AND WONT EVEN OPEN OMG PLEASE JUST HELP GAWD
I love the products and the deals this app gets you access too. But the user experience could definitely be improved. Personally I would love if you could view products by category instead of by shopper. If I’m on the hunt for a handbag I don’t want to be scrolling through 200 shoe listings in hopes that there’s a handbag hidden in the midst of them.
Developer Response
Thank you so much for your feedback - we appreciate you being with us from during our journey and as we continue to make improvements and updates to our app.
We will definitely be adding many more features - we release a new version every couple of weeks - so keep an eye out for new roll outs. This app is a nightmare. Amazing idea but horrible execution.
It is hard to understand the concept, the app has a lot of bugs and issues. Definitely not the kind of experience you expect to have when buying luxury items
I was so excited to find this app, so much potential!
Please invest in improving the app experience both from a user and technical standpoint!
The app takes way too long to load, which discourages customers and makes them just leave the app, rather than sit and wait for it to load items. The UX could look better and be easier to navigate. More shoppers would also be awesome.
If these things improved, I think this business has so much potential to do great.
I usually shop through Instagram stories but downloaded the app to see the exclusive stuff they post through it. The app is a COMPLETE nightmare to use. Not user friendly, glitches and shuts down all the time. Not worth the headache for the 5+ items they save for the app!
found this app through their instagram ads and it seemed cool. once in app, it’s very confusing. the interface just isn’t very user friendly. when i see an app that is buggy and takes forever to load, it makes me very hesitant to purchase luxury items from them for obvious reasons. also, most things that were mainstream brands like gucci, balmain, etc. were still pretty expensive compared to other luxury resale apps. i do think the idea is really cool and i will check back in a few months to see if this app has improved!! but for now, it’s just not ready.
this is the worst UX I have ever seen and should be taught as an example in marketing classes. Who thought this app concept would be a good idea? It’s not user friendly at all, completely inaccessible, and super unclear as to how this purchasing experience is supposed to work. Not to mention all the bugs and crashes like others mentioned. So, to shop here, I need to view a bunch of “stories” from their team with the sound on. As someone with auditory processing disorder, I do not enjoy this one bit
When I say I love this site l
it’s not very stable and performance of it could use some help. The app crashes everytime I try clicking on Following; pictures either take forever to load and are “buffering” or they just never load; swipe up function on the main/opening page does not seem to work consistently. Even after I do a hard close of the app, all these problems still persist.
Developer Response
Thank you for your feedback! We released a build to fix the issue you were experiencing. We are working hard to address all app performance issues and to release new builds often with updates. Thank you for your continued support and patience.
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