Just bought my January monthly and it comes w/ a increase in price. I asked the gate employee. So, I guess they are returning the busing after 7:30? No, they are not. What about a long awaited weekend bus that I could get into the city for a 7 am start at my work location? (Which would be a Saturday 5:30/6:00am bus) Again he replied No. Well, do I understand this correctly? They cut the schedule for almost 2 yrs. saving cost on Gate staff, fuel, maintenance and drivers but instead of passing the discount they decided to charge their riders more FoR LeSS! You can’t make this up!!
Now, September 2023.
After another price increase to $405 an monthly.
More schedule cuts.
Still no change on getting in on Saturdays for a 7am work start. And no buses past 7:30 pm on weekdays. How do they not factor this in and cut the price to match the cuts to sevice.👎🏻
Developer Response
There was a fare increase in January 2022, and the tickets sold in the app continue to be sold at a discounted fare. For purchases you may use debit cards and transit cards along with credit cards to purchase tickets in the app. We are watching ridership carefully as companies have their employees returning to the office. Many are on hybrid schedules, commuting a couple days a week, so we are watching to see the trend and where additional buses may be needed.
We will make adjustments where necessary.
The website says to purchase tickets on the app. But the app does not cover the area where I live even though there are Academy bus routes in that area! There are no other directions on how to purchase tickets I called the number and all it says is buy tickets on the app.
Many buses arrive at 30 minute intervals and Academy recommends activating prior to bus arrival. If the bus is a no show and the next one arrives on time, guess what, ticket is no longer valid. I.e bud is scheduled at 5:30 with next scheduled at 6:00. I activated at 5:25 (which will be valid until 5:55). 5:30 bus is a no show and my activated ticket has expired by 5:55. Now I need to purchase /activate a second ticket. Silly, silly, silly. Come on guys it’s a ridiculously easy fix, EXTEND VALIDATION TIME TO 45 minutes!!!!
Developer Response
We apologize for this experience. We watch the passenger counts very carefully and continue to tweak the schedules to provide service where there is the most demand.Would you please bring the ticket wallet back to the home page? As a commuter adding the extra steps to view the ticket wallet does not make sense.
Developer Response
This was corrected shortly after the change was made. Thank you.Every time I open the app it says click for update and when I do it brings me to App Store with NO update..?
I used this app a year ago and started using it again two weeks ago. Yesterday, I made a mistake by purchasing monthly ticket using two credit card. I wanted specific amounts to be charged for each credit card. Instead the system split amount equally between both cards. I contacted app developer immediately (as instructed in the app) with no response. This app still lacks lots of important features, to include customer support if you made a mistake while some of of the features are not necessary.
Developer Response
Sorry to hear. You can fill out the contact us from in the app and customer service will get in touch with you to help you resolve any issues. Or you can email KRandazzo@acacemybus.com. This morning my monthly April pass that bought at the beginning of the month just disappeared. I tried to delete the app and redownload it thinking it just needed some refreshing, but after I did that things go even worse. I am now not even able to purchase a ticket going anywhere. The app does not give me an option to do anything! Thankfully the bus driver was very understanding and let me ride but I refuse to purchase a new ticket. $420 for a monthly pass that just disappears half way through the month?! And now I can’t even purchase a new pass if I wanted too. Ridiculous, absolutely Ridiculous!
Developer Response
We apologize for the issues you have encountered. In the even you have any problem with the app, please reach out to customer service at 732-901-1933 EXT 2510The absolute worst app. They just use this to track attendance, that’s why their crummy buses are so crowded.
I am happy that you read the reviews. How would you know if there is a need for a bus at 7:30 pm or 7:45 pm? How do you survey the need for RIDESHIP? The NJT 7:49 train are full of commuters from the Mt laurel, Hainesport, Willingboro, Lumberton area. I know because they are the same people that took the 8 pm bus with me. I just want you to know that not everyone is working from home. Some of us never worked from home all during the pandemic. We are just wanting to have a 7:30 - 7:45 pm bus to get home, since we all don’t work a 9- 5 to catch the 6 pm. Again 7 PM DOES NOT WORK. You tried that. You went from 19 buses prior to COVID to now 8. Not every one likes the stops on the train. This is my follow up to you and GREYHOUND.
I am not sure why academy bus line is not having bus services after 6 pm. Prior to COVID, front line workers who finished working after 7pm or at 7pm could get home. It’s been two years. We worked all during the beginning of the pandemic and we are still working. I am sure all of us who drive or now have to take the NJT. Would love to see a 7:30 or 7:35pm bus come back. I read that you are monitoring the ridership. I can guarantee that one group of people that are not hybrid are FRONT LINE WORKERS. ( Nurses, Doctors, PT, NY Transit workers etc. WE WERE NEVER HYBRID AND NEVER WILL BE. A 7 pm bus WILL NOT WORK. Try 7:35 or 7:40pm
Developer Response
We continue to monitor ridership, as of now there has not been a strong demand for later buses. With the continued CDL driver shortage we run service where there is the most commuter demand. We will continue to monitor ridership and add where necessary. Customer service is a 0 out of 5. Absolute robbery when there is an issue with no customer service to help the customer.
MeJake2
Blanchois
Paddyeatsspuds
NYGiant81
Valle41DV
Iza2532
Fed up bus rider
sy attica
anes 101
Atlantic Highlands Customer1
