App
Excellent appcuzlisa
Updated: App is a disappointment
Updated: August 2022
The app had been good previously but for the last 2 months, the tracking hasnt work. Buses have left stops early, pdf and app stop times differ, they are increasing the price regardless of what payment method you use, and they don’t run enough buses so people are standing. Not to mention it’s been well over a year and they haven’t added the function to use the same payment method as previous months, so I have to put my 2 payment methods in anew each month. Disappointed in Academy and their poor service overall.Serenadethesun
Developer Response
Thank you for the positive feedback, please share with your friends and fellow commuters.Mr
I’m unhappy with your driver he pushed me out and let me take the right with you bus I have to download it again for second time to put new Credit Card
The right is for one hour and 40 minutes so I can do everything from my credit card to pay the bus and I am late to work that day so now I think I’m allowed to come with you I do shopping around see what happenedShqiperia Natyrale
Canceled busses
Stop canceling afternoon busses (Wall Street to brick park and ride). It’s happening so often now it’s getting very irritating.scottjr0911
So convenient
This one good thing to come out of the pandemic.Colinseaback
Service/Fares
You are the worse bus service I have ever taken. Your service is very limited and your fares are outrages for what passengers get. It’s just shocking! Buses come when they want to, people get stranded having to, at the last minute go to midtown to catch the NJ transit because your service is horrible! NJ Transit is reliable! I can’t say the same thing about Academy! I am reporting this to the State Governor because this should never happen to hard working people!!!JJ airpods
Developer Response
We apologize for your experience. We constantly strive to provide safe and reliable service. We will work harder to make sure this does not occur in the future.Terrible
Freezes all the time and your schedule is now terrible with less options on highway 36. Would rather drive and pay for train insteadmb2562
Let’s you buy tickets and bus never showed
3 days in a row now I get a ticket for the bus and it says on time and in route but about 15min before the bus is supposed to arrive it just goes gray and never showed up. I do not recommend this unless you like wasting moneybrillare
Bus late
Got to PNC at 5:40am for the 5:45 bus. Bus was parked at far side of lot and did not pull around until 5:48 am. This happened on Monday too when it was pouring. Not sure this was the 5:55 either as the bus departed at 5:51 half empty.Collen B
Everything was ok until I cannot buy 40 tickets anymore
It keeps charging my credit cards but saying there is an error with the purchase and doesn’t give me ticketsYarapgv
Developer Response
We apologize for the technical issue encountered for a few hours on 4/27/2022 that affected some customers using American Express. The problem was rectified and we see you were able to successfully purchase the 40 trip. Any pending charges encountered during that time period should no longer show on your account as you were not able to complete the purchase during that time period. Thank you for using the Academy SilverPass app.
