Leave a Review MyINFINITI App
Great to have
I can’t stress how great it is to have this app. On numerous occasions I have forgotten my key and have gone to my car. I’ll quickly remember to use the app to unlock my vehicle. I’ve also have forgotten to lock my car and I’ll use my app to lock it in case I don’t want to walk all the way back to my car. Also, on one occasion I saw someone too close to my vehicle and I used the horn and it scared them off. I was so happy to be able to deter them immediately from doing anything even remotely suspicious.Show lessNLG407
Developer Response
Thank you for taking the time to share your feedback.Use to love the app.
Update-Everything starting working normally again
Pro - I can still at least remote start the car.
Con - since last update my miles driven, location, and fuel remaining are all still the same and won’t update at allmikeds35
Developer Response
Please reach out to MyINFINITI App Support by dialing (855) 444-7244 Monday through Friday 8:00 a.m. to 7:00 p.m. CST. This team can also be reached via text (615) 675-9331. Please be sure to have your 17-digit VIN available to share as that will be necessary to further assist you.Remote start doesn’t work at all
I think I’ve gotten it to start twice from the app since I’ve gotten the car. And it’s brand new. I could be standing in front of the car and the remote start doesn’t work, which defeats the purpose of an app. I’ll just use the key fob if and get it to start each time.Danielisa
Developer Response
Hello, Danielisa. Please reach out to MyINFINITI App Support by dialing (855) 444-7244 Monday through Friday 8:00 a.m. to 7:00 p.m. CST. This team can also be reached via text (615) 675-9331. Please be sure to have your 17-digit VIN available to share as that will be necessary to further assist you.Very basic functionality
I really wanted to love this app. I’m on my third Infiniti and was excited for the update on the app but to my disappointment, it is pretty basic still.
1) this does have some really great features that are helpful such as turning on the car, checking if you locked it, etc.
2) however, the home screen of the app tells you if your car is locked and how many miles in your gas tank for some reason for me it’s never accurate on the gas.
2 ) it would be great to have a feature that would tell you if you left your car unlocked ,a window rolled down, and since I can’t trust the mileage, I worry sometimes that it’s not locked when app says it isShow lessMim.no
Never works to remotely start
I have uninstalled, reinstalled, reset & updated & the app does not work to start my car remotely.
Even when I’m standing outside the car.
This has worked twice in 10 months which was great because it will warm up or cool the car depending on weather conditions - but never worked again.
I have contacted the dealership and she also said they have issues getting it to work…Show lessOgmama3
Developer Response
Please reach out to MyINFINITI App Support by dialing (855) 444-7244 Monday through Friday 8:00 a.m. to 7:00 p.m. CST. This team can also be reached via text (615) 675-9331. Please be sure to have your 17-digit VIN available to share as that will be necessary to further assist you.QX 50S purchase
Purchased a QX 50S this week as a retirement gift to myself. I absolutely love it, can’t wait to take a trip in it. Alex Kotelnikov from Infiniti Lexington was great to work with. No pressure, very knowledgeable, and worked to get us the best deal on the 2023 QX 50S. This is our 2nd Infiniti and we have worked with the Lexington dealership for routine service on our QX80. Jim and Dan are always very helpful and straightforward.Show less2023 QX50S
Developer Response
We appreciate your feedback, and we have passed your kudos along internally. Thank you for your loyalty to our brand, and we hope you enjoy your QX50 for many miles to come!Weak
Infinity is lacking in technology. App is and hasn’t ever been great. They are being out preformed by the other major brands. Then on top of that their rates to even use the app are insane. It’s crazy how much they want you to pay to lock/unlock and remote start your car. You buy a luxury car brand and then they want to nickel and dime you. Tacky. Your better than that.Show lessZj560003
Developer Response
Please reach out to MyINFINITI App Support by dialing (855) 444-7244 Monday through Friday 8:00 a.m. to 7:00 p.m. CST. This team can also be reached via text at (615) 675-9331. Please be sure to have your 17-digit VIN available to share, as that will be necessary to further assist you.Vehicle report not loading
Like the app. Easy to use and like the ability to make sure the car is locked, remote start, etc. However, never been able to get my vehicle health reports to load on the app.Pharmer11
Infinity review
Both Novi store & salesman Winston Howard did an outstanding job for us, SUPER!! Probably the best new car buying experience we ever had & THE BEST ever new car orientation buy a salesperson. We would gladly recommend both. Bruce & Jan Dobbs - MichiganDobber Do
Developer Response
Thank you for such astounding praise! We would love to pass your positive feedback along internally to the management overseeing this retailer. When you are able to, please send us a Private Message on Facebook with the full name of your servicing retailer and any employees you would like us to highlight. 😊I am missing a feature
One of the features that I loved in the previous version is my ability to send address locations to my car from the app. Now I am not seeing this capability with the updated version. I want to see this feature again, please!ZSRM
Developer Response
Thank you for your feedback. For support regarding your concerns, please reach out to MyINFINITI App Support by dialing (855) 444-7244 Monday through Friday 8:00 a.m. to 7:00 p.m. CST. This team can also be reached via text (855) 426-6621. Please be sure to have your 17-digit VIN available to share as that will be necessary to further assist you.
