Renasant Card App User Reviews

Renasant Card App

Renasant Bank

Finance

Reviews Summary

Positive highlights

🔔

This app hasReal-time transaction notifications

🔍

This app hasDetailed transaction history and spending tracking

🔒

This app hasSecure card management

🚀

This app hasIntuitive and easy-to-use interface

💳

This app hasConvenient card control features (e.g., turning card on/off)

Negative highlights

🔒

This app hasLogin issues and inability to access the app

🔢

This app hasInability to add multiple cards to the same account

🔍

This app hasLimited spending control options (e.g., setting individual spending limits)

📍

This app hasConcerns about the precise location requirement

🔁

This app hasConfusing and frustrating redirection between the card app and the banking app

Top reviews

Most RecentHighest RatedLowest Rated

It won’t let me log in at all

I have tried a bunch of times and it won’t even let me log in so I guess I won’t be using this app at all.

Pkateyes

4 years ago

Response from developer

We're sorry that you are having difficulties. This issue should be resolved now. Please try force closing both apps (including anything opened in the background). Re-launch the Mobile app and click on the Card app link. Try typing full credentials the first time as opposed to using biometrics. If you are still having problems please call our customer support @ 877-367-5371.

App doesn’t work. Impossible to login

Cannot log in at all from a 2020 iPhone SE. Just an endless loop of the Card App prompting the Renasant Mobile Banking app to login, and the Renasant Mobile Banking app opening the App Store to download the Card App (which is already loaded onto my phone). No way around it to simply log in with my own credentials.

Developers should fully test the app before launch.

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Tnmd0859

4 years ago

Response from developer

Still doesn’t work.

Same problems as other reviewers. Can’t even log in. Endless cycle. Also lol at having to call to get into/use an app. That’s poor design and shame on you for shoving that burden on your call centers.

0wlee_

4 years ago

Won't log in

I have an iPhone8. It logged in through the main Renasant app once, and looked fairly neat while I poked around in it that time, but following that one experience, it won't let me log in. It opens to the screen saying it will launch the Renasant app, but it never does anything. If I open the Renasant app at this point and manually log in directly through there, nothing happens. If I try to log in through the card app with my Renasant login credentials, it says they're wrong. I was never prompted to make unique login credentials for the card app, so I don't know what it wants. There is nothing like a "Forgot password" option to select. Finally, I deleted the app and reloaded it. It gave the same prompt saying it would now log in through the main Renasant app, but nothing ever happened. Dead app. So much time and frustration over an app that I still know basically nothing about. This app launch was a total failure.

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DollyforSue

4 years ago

Response from developer

Not working

I downloaded the app. When open it from the app or from the banking app it doesn’t allow me to sign in. Just keeps sending my back to the download new app page.

Lynnville306

4 years ago

Does not work

I have the iPhone XR and I have downloaded the app numerous times. When I get to the app it tells me to login with Renasant bank. This does not work. I was finally excited about an app for my cards. But this one is not it.

a19867654

4 years ago

Login issues (resolved!)

I also am having issues logging in. As some of the other reviewers have said, when I try to login, it redirects me to the Renasant app, but never redirects back to the card app. Therefore, I cannot login as my only option when redirected to the Renasant app is to download the app, which I have obviously already done. I would love to use this app, but it seems there are a lot of issues that need to be fixed before that can happen.

This has been resolved and now that I am able to login and use the app it is extremely helpful in tracking my spending! Great app.

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sloan w

4 years ago

Not specified enough

I can turn on and off types of purchases, but can’t simply add a personal limit to each type. I can only limit total spending, which is useless in most cases, especially if you have a bill you forgot about. The purchase notifications are the strongest quality of this app, but I would like more spending control options rather than simply disabling them — something I’m sure I’ll forget I did when I go to purchase something.

As an added note, I’m uncomfortable with the precise location requirement, but I guess that’s a part of the deal.

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KayIsARockstar

4 years ago

Response from developer

You can definitely turn off the location controls. It's not something that is mandatory to use the Card App. The product is new and we are constantly making updates and enhancements to improve our customers experience. Thank you for your feedback.