Can’t sign in!
Takes me on a loop to download and the. Login with mobile. But if you know your mobile log in you can log in, but every time I do, it tells me incorrect password/username. It’s not! I can log in on the mobile app. Looks like it would be a great app, as of now.... complete trash!
Not allowing a sign in
I’d love to use the card app but it takes me to my mobile banking app and instead of authorizing and returning to the card app, the only option I’m given is to download the card app. It’s and endless cycle which will not allow me to sign in to the card app. It’s annoying.
App won’t turn my debit card on and off.
The function to turn my card on and off stopped working. Deleted the app and uploaded it again but the function to turn my card on and off is still not working. Also the control preferences are confusing. I was turned down for a restaurant purchase and I still don’t know why so I turned all the preferences off to save embarrassment.
The only positive so far is that I am notified instantly when I use my card for a purchase, or in my case a purchase denial.
The only positive so far is that I am notified instantly when I use my card for a purchase, or in my case a purchase denial.
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Response from developer
We appreciate your feedback. Based on your comments, we were able to find and correct the issue. Please try the card app again. We’re sorry that you experienced this issue.
Can’t login
iPhone 11 Pro running the latest iOS. Opens the Renaissance app to login and get a small box with error over the word error. Can’t login. Using face ID to login to Renaissance bank app. That app works fine.
Response from developer
Thank you for your feedback. This issue has been resolved. Please try your card app again.
Doesn’t work
I have the iPhone 12. App doesn’t work. I’ve uninstalled and reinstalled both the banking app and card app. I’ve tried to access the card app from the mobile banking app with no success. Just states error. Same message when going thru card app. Have tried multiple days.
Would be a nice feature if it would work.
Would be a nice feature if it would work.
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Response from developer
Based on your comments we were able to find and correct the issue. Please try the Card App again. We are sorry that you experienced issue.
Does not work
It says that it is going to take you to the other app to sign in, but when it does it fails.
