Leave a Review Envoy Mobility
Technical issues
This app has a lot of technical issues. It’s buggy, has poor performance, and the UI isn’t very good either.
The biggest annoyance is connecting to the car via blue tooth taking forever.
The next most annoying thing being that ending a ride sometimes just doesn’t work.
Also the chargers at my complex are getting fried by the sun since they have no shade. Which doesn’t bode well long term….
Lastly you get charged for all the hours you reserved even if you return the car early. Which is off putting.
However, the customer service has been excellent and fast whenever I have had a problem.
Also being able to rent a car is delightful when it works. Since it’s very convenient and much less expensive than an uber.
Great concept but the execution is lacking.Show lessgshiwgebdjidhd
Developer Response
Thank you for your feedback. Our team is continuously working on making improvements to the app. Please email us at info@envoythere.com, we'd like to know your community so we can address your charger concerns and to learn more about your experience. Thank you for being a member of our car sharing community, and for your patience while we address these concerns.How is it possible to make a bad UI worse?
There’s no visibility into what times are available. You just have to select times, submit and hope the vehicle is available at that time?!? If it’s not, start over… sometimes you just need a car sometime on Thursday. Why can’t we see what times are free? Have the people designing this app never used the service?Show lessAchilles101
this new update does not work
went into the app to try to rent the car in my apartment building but instead of the usual screen showing when the car is available i’m having to go through every single hour to see if the car is available at all today. if the car is fully booked for the day there should be a message saying that, and otherwise, times where it is available should show up first. i haven’t really had any problems in the past but this has been a pain today.Show lessNat._.E
Horrible App
I’m a property manager and I’m constantly getting complaints from residents about this app. Well, I downloaded it myself and come to find one of the major glitches is you can’t even enter your verification number when trying to register. Everything disappears and it doesn’t give you the option to enter anything. So as an employee of the company who pays for Envoys services, I can’t use the app, and now as a resident, I still can’t use it. Please fix your glitches. I tried to express this issue to your customer service and I’m not getting any help as well.Show lessJessicaRothwell
Agree with others - great concept, awful app
The app really needs some development. I’ll be at the car to start a reservation and app won’t let me login. Also doesn’t update when trying to book a new reservation whereby takes many efforts of refreshing the page in different ways to figure out availability. Haven’t yet had Bluetooth issues like many others mention but based on experience with app imagine those are around the corner.
Otherwise, cheers to the envoy team as the concept is great and a very helpful services when able to connect and get on the road.Show lessjzaud18
Can’t even signup
My building has an Envoy car but I can’t even get the app to go past step 1 of the signup process to create an account. Combined with the other reviews, it seems like this is not out of the prototype phase.Buck-I-N-TX
Envoy car.
This service is amazing will recommend to all that I know.Dria215
Envoy Car
Very reliable and always accessible at my property complex. The staff is very knowledgeable and very quick at responding. Would definitely recommend to other users!Amyizaaa
Connectivity issues
I constantly have to restart the app to connect to the car. Also, when I forget an item in the car, I have to call which is annoying. This app needs a lot of quality of life fixes. It’s usable, but it needs more love.My new favorite thing
My complex has Envoy and it’s my favorite thing about living here so far. We moved from the East Coast without a car so being able to use this as needed without having to pay for gas, insurance, maintenance, etc. on top of a car payment is amazing. I love the service and haven’t had any technical issues!Show lesstyeangelina
