Buyer Beware
I never received it. 3 times….hmmmm.
Upon reaching out yet again, I was informed that they would cancel my account.
I have yet to receive my refund and somehow my emails are no longer being answered.
Read all the reviews carefully. I am not the first and I will not be the last.
Response from developer
We understand your frustration and we apologize for any inconvenience this may have caused you. We strive to provide our customers with the best possible service and we are disappointed to hear that we fell short in your case. Please know that we take these issues seriously and we are currently investigating this matter. Our team has solved your request and the refund will take a while to appear in your bank account. Once again, we apologize for any inconvenience caused and we appreciate your patience and understanding. Please do not hesitate to reach out to us if you have any further concerns or questions. Tuby Team
Good idea but glitches
Response from developer
Greetings! We appreciate your effort in sharing your valuable feedback with us. Your report has helped us identify the issue, and we are presently working on a solution, which will be implemented soon. Thank you once again for your feedback. If you have any further queries or concerns, please feel free to contact us via email at hello@tuby.app.:)
Landscape mode issue
Response from developer
Hi there! Thank you for taking the time to provide this valuable feedback to us. Because of reports like this, we are currently working on a fix for this and it should be live soon.:) Again, thanks for the feedback and if you have any further questions or concerns, please drop us an email at hello@tuby.app.
Looks cool, but how will I ever know?
Update ruined it
Response from developer
Hello! Thank you for sharing your thoughts with us. We understand that the recent changes in our app's access to exercises have been disappointing for you. We're sorry for any confusion this may have caused. While we previously offered a certain number of exercises for free, we have introduced a subscription model that allows us to continually develop and provide a wide range of exercises and features. We apologize if this transition was not communicated effectively. We appreciate your feedback and would like to provide more information about our app and its offerings. If you have any questions or concerns, please feel free to reach out to us at hello@tuby.app. We're here to help and make your experience with our app enjoyable. Thank you for your understanding. Tuby Team
Great until…
But then then added the overly expensive game pass. Now most of the new games (which they are still adding) and even some of the old games can’t be played unless I pay money. Nowadays, I play a lot less because I don’t have the game pass. A suggestion is that you don’t make the old games locked or at least make the game pass a bit cheaper.
Thanks!
Response from developer
Hello there! We appreciate you taking the time to share your thoughts with us. We're glad to hear that you initially found our app/game to be a fun and motivating way to exercise. We're continuously working on enhancing the experience for our users, including the addition of new games. We understand that the introduction of the game pass and its pricing has caused some concerns for you. Your feedback is important, and we're sorry for any inconvenience this has caused. It's important to note that while our app is free to try, subscribing to the game pass unlocks additional features and games. We value your suggestions and appreciate your input regarding the accessibility of older games and the pricing of the game pass. We'd like to understand more about your experience and gather further insights to improve our offerings. If you could provide more details, please feel free to email us at hello@tuby.app. Thank you for sharing your perspective and being a part of our community. We're here to listen and make your experience with our app even better. Warm regards,Tuby Team
Worked great till it didn’t
Response from developer
Hello! We really appreciate you sharing your experience with us. We're thrilled to hear that you were enjoying our app and that it was helping you stay motivated and have fun during your workouts. We're genuinely sorry for any frustration caused by the sudden restriction on activities. Your feedback is invaluable, and we understand that unexpected changes can be disappointing. We'd like to make things right and help address your concerns. Could you please send us an email at hello@tuby.app? Our team is eager to assist you and provide more clarity regarding the changes. We're here to find a solution that works for you, whether it's through understanding the limitations or exploring alternative options. Thank you for your understanding and patience. We're looking forward to the opportunity to help and ensure your experience with our app remains positive. Warm regards, Tuby Team
FROZEN. So Bummed!
Response from developer
Hi there! Thanks for sharing your experience with us. We're genuinely sorry to hear about the frustration you've encountered while using our app. It's disappointing to know that the initial excitement turned into a roadblock for you. We understand how important it is for our users to have a smooth and enjoyable experience. Your feedback is invaluable to us. We're here to assist you and get to the bottom of this issue. Would you mind reaching out to us at hello@tuby.app? Our dedicated team is eager to lend a hand and resolve the problems you've encountered. We're determined to ensure that you can fully explore the potential of our app without any hindrances. Thank you again for your patience and understanding. We look forward to working with you to get everything up and running as it should. Cheers, Tuby Team
Didn’t work for me
Even after the update it still won’t let me use the app and it just shows some shapes
Response from developer
Hey there, this should be fixed with the newest update! :) If not, please write to us at contact@plaicise.com so that we can fix this for you.
Fun
Response from developer
Hey, thanks for your review! :) you must be quite fit :)
