Not working
Response from developer
Hello, Thank you for sharing your experience with us, and we apologize for the frustration you encountered during your workout. We understand how important it is to have a smooth and uninterrupted workout session, and we apologize for any inconvenience caused by the app kicking you out multiple times. We would like to investigate this issue further and assist you in resolving it. Please reach out to us at hello@tuby.app, providing us with any additional details you can share about the specific workouts or any error messages you received. Our team is dedicated to providing the best possible experience for our users, and we want to ensure that we address this issue promptly. Thank you for your understanding, and we look forward to the opportunity to assist you and make things right. Warm regards, Tuby Team
Fun
Response from developer
Hi there! Thanks for your feedback. This doesn't seem right and we would like to help you out! Please email us at hello@tuby.app and we'll do our best to solve this. Thanks for your cooperation. Tuby Team
Fun but has room for improvement!
I would also like it if the app could track your progress and fitness goals more clearly.
Response from developer
Hello. Thanks for your review and we are sorry to hear about your dissatisfaction. We'd love to hear from you at hello@tuby.app and see what we can do to help. Warm regards, Tuby Team
Need to read
Response from developer
Hey there! Thanks for sharing your experience with us. We're sorry to hear that you encountered difficulties while trying to sign up for the app. We understand that the payment requirement right from the start can be frustrating, especially when you're unsure if the app will meet your expectations. We want you to know that we do offer a free trial through both Google Play and the App Store. This allows you to try out the app and see if it's the right fit for you before committing to a payment. If you encounter any further issues or need any assistance, please don't hesitate to reach out to us at hello@tuby.app. We're here to help! Thanks again for your feedback, and we hope you give the app another shot. Best regards, Tuby Team
Customer service concerns
Response from developer
Hi there! Thank you for reaching out and sharing your concerns about your app purchase. We apologize for any inconvenience you experienced and understand your frustration with the app not acknowledging your purchase and asking you to buy it again. At Tuby, we strive to provide a seamless experience for our customers, and we're sorry that we didn't meet your expectations in this case. We genuinely appreciate your feedback and would like to assist you in resolving this issue. Please contact us directly at hello@tuby.app, and our dedicated support team will be more than happy to assist you with your concerns and ensure that you receive the assistance you need. We value your satisfaction as a customer, and we apologize for any confusion or inconvenience caused. Rest assured, we are here to help and will do our best to address your concerns promptly. Warm regards, Tuby Team
Can’t even check it out
First of all. I can’t even see the app without creating an account that has to be paid for. This app is really not free, it’s a waste of time to download, you have to pay to create an account even.
Allow a trial without that first, have some free stuff. But people can’t even check it out without signing up for a trial. Greedy
Response from developer
Hello, and thank you for sharing your feedback with us. We apologize for any frustration you experienced regarding the trial period and account creation process. We understand that it can be discouraging when you're unable to explore an app without having to create an account or provide payment information upfront. We appreciate your suggestion for offering a trial without requiring immediate payment or account creation. Your feedback is valuable to us, as it helps us enhance the user experience and meet the needs of our users effectively. We encourage you to reach out to us directly at hello@tuby.app, so that we can further understand your concerns and work towards finding a solution that addresses your needs and concerns. Our team is committed to providing excellent customer service and we would be more than happy to assist you in any way we can. Thank you again for sharing your thoughts with us. We look forward to hearing from you and working towards a resolution. Warm regards, Tuby Team
Five stars if not for the kinks.
Response from developer
Hi there We appreciate your time to leave us feedback. As we continually work on developing the app to deliver the best we can for you, we would appreciate it if you could share what we can do to receive a better rating from you. Please share your insights with us at hello@tuby.app. Thank you for your cooperation. Have a great day ahead! Tuby Team
Doesn’t work well with iPhone 13
Response from developer
Hello there, Thank you for sharing your feedback with us. We're genuinely sorry to hear about your experience with the app. We understand that the camera and colors may be difficult to see, making it challenging to navigate and enjoy the app as a game. We apologize for any discrepancy between the advertisement and the actual product you purchased. We strive to provide accurate and transparent information to our users, and we take this matter seriously. To ensure that your subscription doesn't renew, we recommend reaching out to our support team at hello@tuby.app. Please provide them with more details about your situation so that we can assist you promptly and find the best solution for you. We appreciate your patience and understanding as we work to make improvements and address the concerns you've raised. Thank you for bringing this to our attention, and we'll do our best to make things right for you. Cheers, Tuby Team
Landscape mode not working
Response from developer
Hello there Laurie! Thank you for your feedback and we are sorry to hear about the issues you are having. We are currently working on fixing it, therefore please expect the updates soon! Regarding the length of the workouts, you can do the same one a few times in a row or try others to combine it into a longer, diverse workout At the moment, if there's anything else we can do for you, don't hesitate to drop us an email at hello@tuby.app. Cheers, Tuby Team
Fun!!!
Response from developer
Hello, Thank you for the kind review! :) We hope to hear from you more often! If you need anything, you can always drop us a letter at hello@tuby.app. Have a great day! TubyTeam
