Tuby User Reviews

Tuby

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Don’t do the free trial

I wanted to give this a try and hand to ask for a link for the free trial. Once I signed up for it, I realized I wouldn’t use it, definitely not enough to justify the cost. I kept trying to cancel, but there’s nowhere in the app to cancel. I tried deleting my account thinking that would work, but it just kept crashing or telling me I had no internet connection (I tried on Wi-Fi and off). I contacted support and while waiting for them to get back to me I was charged $67 twice. I’m hoping to hear back soon, but as of now I’m out $134 I don’t have for an app I won’t use. Seems like a cool idea for an app, but not worth the money even to just try it.

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Snowflake_co

a year ago

Response from developer

Hello, Thank you for sharing your experience with us. We sincerely apologize for the inconvenience and frustration you faced while trying out our app. We understand that not being able to cancel and encountering technical difficulties can be frustrating. To assist you better, we kindly request you to send us an email at hello@tuby.com with your username as the subject line. This will help us locate your account promptly and address the issue. Rest assured, our team is dedicated to resolving the matter and will get back to you as soon as possible. Once again, we apologize for any inconvenience caused and appreciate your understanding and cooperation. We value your feedback, and we'll use it to improve our services in the future. Thank you, Tuby Team

Good app but can’t get to work on my iPad

I recently got the six month subscription. I like the app but I cannot get it to run on my iPad. It works fine on the iPhone but it would be a much better experience on the bigger screen.

Mtyooper

a year ago

Response from developer

Hi there! Thank you for subscribing to our app and sharing your feedback with us. We're glad to hear that you like the app and find it beneficial on your iPhone. We apologize for any inconvenience you've faced while trying to use the app on your iPad. We understand the importance of a seamless experience on larger screens, and we'll look into this matter to ensure compatibility with iPad devices. Your insights and suggestions are valuable to us in our quest to improve the app further. We encourage you to share any specific feedback or ideas you have with us at hello@tuby.app. Once again, thank you for your cooperation and support. If you have any more feedback or questions, feel free to reach out. We hope to enhance your experience on the app and wish you a fantastic day ahead! Best regards, Tuby Team

Disappointed

All reviews say free but it’s not. Loved the idea of this up but don’t want to pay a subscription to use it. I have a Nintendo Switch that’s cheaper to buy games like this on.

fergi86

a year ago

Response from developer

Hi there! Thanks for your review. We are sorry if you thought our app was free. Please email us at hello@tuby.app if you would like to know more or need help. We'd be more than happy to assist you. Cheers, Tuby Team

Paid but no access

I’ve paid for a subscription but when opening the app to try it can’t get access to anything just getting a repeated pop up asking me to get a subscription. Money is gone from my bank account. I’ve been emailing and getting no reply. At this point in time I have to question the authenticity of this app.

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S1306

a year ago

Response from developer

Hello there! We sincerely appreciate you taking the time to share your experience with us. We're truly sorry to hear about the issues you've encountered with accessing your subscription and the lack of response to your emails. Your feedback is crucial to us, and we understand how frustrating it can be when things don't work as expected after a payment. We'd like to assure you that we're committed to addressing these concerns and ensuring that your experience with our app is authentic and positive. Could you please get in touch with us at hello@tuby.app? Our team is dedicated to resolving this matter promptly and providing you with the assistance you need. We're here to make sure that you can fully utilize your subscription and enjoy our app without any further issues. Thank you for your patience and understanding. We're looking forward to the opportunity to make things right. Tuby Team

Not free

Wasn’t free. Couldn’t try a workout/game unless you signed up for a subscription

Frustration 666419

a year ago

Response from developer

Hello! We appreciate you taking the time to share your thoughts with us. We're sorry to hear that you were disappointed by the subscription requirement for accessing workouts and games in our app. Your feedback is valuable, and we understand that it's important to provide transparency about the app's features and pricing structure. We'd like to ensure that your experience aligns with your expectations and find a solution that works for you. Could you please reach out to us at hello@tuby.app? Our team is eager to assist you and provide more information about the subscription options. We're here to help address your concerns and make sure you have a positive experience with our app. Thank you for your understanding and patience. We're looking forward to the opportunity to assist you further. Warm regards, Tuby Team

Doesn’t have a trial option

You have to pay to use. No option to trial

Brendasnz

a year ago

Response from developer

Hello. We're sorry to hear about your experience. Please contact our support team at hello@tuby.app for assistance. We're here to help. Best regards, Tuby Team

Don’t buy unless in need of wasting money

When I get the app and sign in I try to do a work out but I need to buy a subscription!!! FOR EVERY SINGLE WORKOUT!!!! I think that at least some of the workouts should be free. I don’t not think it is right to pay for a good body. Plus the pricing is outrageous, almost $9 per week!! That is $30 per month!!!!!! Who is going to buy that unless they are rich!!!!!

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fykbdhjbc

a year ago

Response from developer

We would love the opportunity to address your concerns and find a solution that works for you. Please reach out to us at hello@tuby.app so that we can better understand your specific needs and discuss possible options. Our team is dedicated to ensuring a positive experience for all users, and we genuinely value your feedback. We look forward to assisting you and finding a resolution that meets your expectations. Thank you for your understanding and patience. Tuby Team

Looks cool.. too expensive to test out

Looks like a cool app but there are no demo games to decide if you like it and then the lowest price point is $35 for 1 month! Definitely not paying that much to potentially try 1 or 2 games and realize it wasn’t worth it. The developers have been responding to people saying there is a trial available in the App Store but there is none. I’ve clicked every button on the app’s page in the App Store. Under in app purchases drop down, it does say there was a promotional price of $3 for 1 month but there is no way to even access that purchase option and there is no mention of a free trial.

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Melissa.Marris

a year ago

Response from developer

Hi there! Thank you for sharing your thoughts and concerns about our app. We apologize for any confusion or inconvenience caused. We understand your frustration with the lack of demo games and the pricing options. We want to assure you that we value your feedback and are actively working to address this issue. We apologize for any miscommunication regarding the trial and promotional price options. Our team is currently investigating this matter to ensure that the correct information is provided to our users. In the meantime, we would appreciate it if you could reach out to us at hello@tuby.app with the details of your experience. We are committed to resolving this issue and providing you with a satisfactory solution. Your cooperation is greatly appreciated. Thank you for bringing this to our attention, and we look forward to assisting you further. Best regards, Tuby Team

Having a Problem with it quitting

I like it…when it plays. I have no stats because I get halfway through a workout and the app just closes. Talking to support about it and really hoping there’s something that can be done because I enjoy what I’ve been able to do so far.

Libblesp

a year ago

Response from developer

Hi there! Thanks for your review. We apologize for the inconvenience you've experienced with the app closing during your workout. We have received your email and our team is actively working to resolve this issue. We appreciate your patience and understanding. We'll do our best to ensure you can enjoy uninterrupted workouts. Cheers, Tuby Team

Pay to play

I can’t find free games or any free trial for this app. This should be added (or made easier to find if it exists). Most apps these days have a free trial, and it seems doubly important for an app like this, knowing that people at different levels of health and ability might not know if this app would be suitable for them.

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dashofmoxie

a year ago

Response from developer

Hello, Thank you for your feedback. We understand the importance of offering a free trial or free games to allow users to assess the suitability of the app for their health and ability levels. Please be informed that we offer a free trial via Google Play and App Store. In the meantime, we would be more than happy to assist you personally. Please reach out to us at hello@tuby.app, and our team will provide you with more information and guidance to help you make an informed decision about using our app. Thank you for bringing this to our attention, and we look forward to assisting you. Warm regards, Tuby Team