Some things should be free to test out the app
I think it would be really nice to have some some of the games be free so that people with out a lot of money or people who are just trying to test it out can try the game for free and not be out any money.
The ads make it look really fun but I dont know if it is actually good or not because I dont want to be out on any money if i pay the subscription and it is not good.
Response from developer
Thank you for sharing your thoughts with us. We understand your desire to have a portion of the app available for free to test it out before committing to a subscription. Your feedback is valuable to us, and we'll certainly consider it as we strive to improve our app experience. For any further assistance or inquiries, please feel free to reach out to our support team at hello@tuby.app. We're here to help address any concerns you may have and ensure you have a positive experience with our app.
be aware
Response from developer
Hi there Evie, Thank you for taking the time to share your experience with our app. We're genuinely sorry to hear about the difficulties you've encountered while trying to cancel your subscription. Your feedback is incredibly important to us, as it helps us identify areas where we can improve. We understand that canceling a subscription should be a straightforward process, and we apologize for any frustration you've faced. Your situation certainly isn't reflective of the experience we aim to provide to our users. Please know that we're actively working to address your concern. While we don't have your email address from this review, we're committed to resolving the issue you're facing. Our team is diligently reviewing all requests, and we will certainly get back to you as soon as possible. Your understanding and patience during this time are greatly appreciated. We genuinely value your motivation and your trust in us. It's disheartening to hear that this experience has overshadowed your positive interactions with the app. Rest assured, we're taking steps to enhance our cancellation process and ensure that our users have a seamless experience, from start to finish. If there's anything else you'd like to share or if you have any additional questions, please feel free to reach out. We're here to assist you every step of the way. Thank you for your understanding and for giving us the opportunity to improve. We're committed to making things right for you. Best regards, Greatness Team
No refunds offered and no trial
You have to put your phone somewhere it can see your feet which turns out to be tricky. Then when you have rearranged all your furniture to get it to work each game lasts a very short amount of time so you can’t really get into it. The games aren’t addictive at all so it’s just less effective workout than going to the gym.
I’d get a refund if I could.
Response from developer
Hello, Thank you for taking the time to share your thoughts with us. We genuinely appreciate your feedback and apologize for any inconvenience you've encountered. We understand your concerns about our refund policy and the lack of trial options for our games. We value transparency, and you can always refer to our policies at https://tuby.app/terms-and-conditions for more information. We're sorry to hear that the recurring payment process was not to your liking and that our response time fell short of your expectations. We're continuously working to improve our customer support, and we appreciate your patience. Regarding the setup difficulties you faced, we understand that finding the right positioning for your phone can be a challenge. We're constantly looking for ways to make this process more intuitive and user-friendly. Your feedback about the duration of the games and their addictiveness is duly noted. We strive to provide a variety of engaging experiences, and we're sorry to hear that our current offerings didn't meet your expectations in this regard. If there's anything specific we can assist you with or if you have any further suggestions, please don't hesitate to reach out to us at hello@tuby.app. Your input is invaluable as we work to enhance our services. Thank you once again for sharing your thoughts with us. We're committed to learning from experiences like yours and striving to make improvements for the benefit of all our users. Best regards, Tuby Team
Don't get this app
Response from developer
Thank you for sharing your thoughts with us. We understand your desire to have a portion of the app available for free to test it out before committing to a subscription. Your feedback is valuable to us, and we'll certainly consider it as we strive to improve our app experience. For any further assistance or inquiries, please feel free to reach out to our support team at hello@tuby.app. We're here to help address any concerns you may have and ensure you have a positive experience with Tuby.
I wanted this to be good.
Response from developer
Hello, Thank you for sharing your thoughts with us. We truly appreciate your candid feedback concerning our app's pricing structure. We understand how essential it is to ensure that our app is accessible and beneficial for everyone interested in utilizing it. Regarding your concern, we would like to emphasize that we've taken steps to address this matter by providing a free trial version of our app. This trial is designed to give users like you the opportunity to fully explore and experience the diverse benefits our app has to offer. We understand that committing to a workout routine in just one week might not be realistic, which is why we offer this trial period. You can begin your free trial by following this link: https://tuby.app/weightloss/fb/freetrial/checkout. This way, you can give the app a fair shot without having to commit financially upfront. We genuinely value your opinion and are here to assist you with any further inquiries you might have. Feel free to reach out to us at hello@tuby.app; our team is readily available to provide any additional information you might require. Thank you once again for taking the time to express your thoughts. We are committed to enhancing our app and ensuring it meets the expectations of our users. Your feedback helps us improve and offer a better experience for all. Best regards, Tuby Team
Scam
Response from developer
Hello there! We appreciate you taking the time to share your experience with us. We're truly sorry to hear about the difficulties you encountered with our app and the subscription issue you've faced. It's certainly not our intention to cause frustration or inconvenience. Your feedback is important to us, and we want to ensure that your experience aligns with our app's intended purpose. We'd like to address these concerns and provide a solution. Could you please reach out to us at hello@tuby.app? Our team is dedicated to resolving these matters and clarifying any confusion regarding your subscription. We're here to assist you and ensure that your experience is as seamless and positive as possible. Thank you for your understanding and patience. We're looking forward to the opportunity to make things right. Warm regards, Tuby Team
No good - Unless you have a massive house…
Response from developer
Hello! We genuinely appreciate you taking the time to provide your feedback. We're sorry to hear about the challenges your kids have faced while using our app, especially in terms of distance and visibility. We understand how important it is for our app to be adaptable to different situations. Your feedback is incredibly valuable to us. We want to make sure that our app is accessible and enjoyable for users of all ages and devices. We'd like to work with you to find a solution that meets your needs and expectations. Could you please get in touch with us at hello@tuby.app? Our team is dedicated to addressing these concerns and exploring ways to enhance the user experience, especially for families and kids. We're here to assist you and make sure you have a positive experience with our app. Thank you for your patience and understanding. We're looking forward to the opportunity to improve and provide a better experience for you and your kids. Warm regards, Tuby Team
Not worth anything
So let’s start as to why- first there are no requirements told to you before you download it. As far as I can tell you need to have a fairly large, empty area for it to register that you’re there, with a solid background wall. I’ve tried to do this outside because my house is too small and that didn’t work either. It will not recognize that I am there. You also have to have some way for your phone to be standing up far enough away from you to recognize you. Support told me it could be laid on the ground but not sure how that is possible cause then you can’t see the screen…
The ads make it look fun and make me really want to try it but it doesn’t work and is a bust. It did remind me of a mobile phone version of the wii fit games from early 2010s in the ads which is why I really wanted to play this to keep in shape
Response from developer
Hello there, We truly appreciate you sharing your experience and we're genuinely sorry to hear that you've encountered difficulties with our app. Your feedback is essential for us to improve, and we regret any inconvenience you've faced. We understand that the process for cancellation may not have been as straightforward as you expected, and we apologize for any frustration this has caused. Our aim is to ensure a smooth experience for our users, and we'll take your feedback into account to enhance our cancellation process. Regarding the app's requirements and functionality, we understand how crucial it is to have clear instructions before downloading. It's disappointing to hear that the app didn't meet your expectations, especially given the motivation you had to stay in shape. Please know that we value your input and would like to assist you further. If you have any other questions, concerns, or if there's anything else we can do to help, please don't hesitate to reach out to us at hello@tuby.app. We genuinely want to make things right and ensure your experience with Tuby is a positive one. Thank you for giving Tuby a try, and we hope to have the opportunity to improve your perception of our app in the future. Warm regards, Tuby Team
Fun but expensive and hard to cancel.
Response from developer
Hi there! Thanks for your feedback. We continually work to make your experience better. Please email us at hello@tuby.app and we will do our best to help! Cheers, Tuby Team
Don’t do the free trial - scam
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ETA: I was reimbursed some of the money (yet to be seen in my account though), after many days of trying, but not all of it despite the fact that they have no way of canceling or contacting them though their app. It wasn’t even listed under my subscriptions on my phone with the others. It seems possibly by design to scam people, so purchase at your own risk. I wouldn’t try the free trial unless you’re positive you want to subscribe, and if you don’t plan on renewing, I’d start attempting to cancel immediately after signing up.
Response from developer
Hello, Thank you for sharing your experience with us. We sincerely apologize for the inconvenience and frustration you faced while trying out our app. We understand that not being able to cancel and encountering technical difficulties can be frustrating. To assist you better, we kindly request you to send us an email at hello@tuby.com with your username as the subject line. This will help us locate your account promptly and address the issue. Rest assured, our team is dedicated to resolving the matter and will get back to you as soon as possible. Once again, we apologize for any inconvenience caused and appreciate your understanding and cooperation. We value your feedback, and we'll use it to improve our services in the future. Thank you, Tuby Team
