If you are out of shape -not for you-buyer beware
Response from developer
Hi there, We're sorry to hear about the issues you’ve experienced with our app and the billing process. We strive to be clear about our pricing and subscription terms. If you need help with your cancellation or have concerns about charges, please email us at hello@tuby.app with your account details. We want to ensure we address your concerns promptly and provide the support you need. Thank you for bringing this to our attention, Tuby Team
SCAM - do not sign up!
Expensive mistake and now I have to go through my bank to get this cancelled. An app which, by the way, is pretty awful and I only used twice.
Avoid at all costs
It is truly insidious to have their extensive cancellation policy hidden in your terms and conditions, not to inform the client prior to the renewal (and removal of £55 from their account) and not having a clear cancellation button on your website (you have to find an email and email them prior to the subscription renewal)
I feel £55 is a lot of money to be snuck out of my account for an app that I rarely use; I am sure that this is not ethical. I have contacted customer services and they have basically told me ‘tough’. Appalling
Do not download
Deleted account but still charged
Don’t bother….
You have to put the phone on the floor so that the app can “see your feet’ and stand well back. But you cannot see the exercises properly.
Useless.
No accessibility elements
Maybe a demo one that goes through an example of each type of task would be better
Stay away - it’s a scam
In June, I decided the app wasn’t for me and deleted the app. I checked my iPhone app settings to confirm Tuby did not appear in my recurring subscriptions. I figured that was that.
In July, Tuby charged me again, so I redownloaded the app and recovered my password to make sure I deleted my account before deleting the app again. This action was the only account management option in the app’s setting - no ability to manage payment info or cancel a recurring subscription. The app’s “settings” seem to be mostly dense legalese with no user management capabilities. I confirmed again that Tuby did not appear on my app recurring subscription list.
Today (August 5) Tuby charged me AGAIN(???) and I’m at a total loss how to get them to stop. It feels incredibly shady, like it’s intentionally designed to prevent a user from deleting their account or stopping recurring payments. I have emailed customer support and will update this review based on outcome.
Bottom line: save yourself the stress and frustration of a predatory app that’s probably collecting and selling your biometric data on the side anyway.
Response from developer
Hi there, We’re really sorry to hear about your experience. It sounds incredibly frustrating to deal with unexpected charges and difficulties managing your subscription. We understand your concerns and want to help resolve this issue for you. Since we don’t have your email address to address this directly, please reach out to us at hello@tuby.app. We’ll work to sort out the recurring payments and ensure everything is handled properly. Thank you for your patience and feedback. We’re committed to improving our service and appreciate the opportunity to assist you. Best regards, Tuby Team
SCAM!!! THEY TAKE MONEY AND YOU CANT CANCEL
Response from developer
We're truly sorry to hear about your experience with our app. Your feedback is important to us, and we apologize for any frustration or inconvenience this has caused you. We strive to provide a seamless and enjoyable experience for all our users, and it's disheartening to hear that you've encountered glitches and issues with motion registration. We'd like to investigate this matter further to understand what went wrong and how we can improve. Could you please email us at hello@tuby.app with more details about the specific issues you're facing? Our support team will prioritize your case and work diligently to address the issues you've encountered. Thank you for bringing this to our attention, and we appreciate your patience as we work to enhance your experience with our app.
I need a refund
I aborted the sign up as soon as I realised it was only available on my phone!
I hope that makes sense I cannot afford this .
