Patient
To reorder ileostomy supplies is neither simple nor easy and talking to a person all but impossible. The automated phone system asks MANY questions and doesn’t recognise the requested verbal answer. If you have the stamina to wait all afternoon for a person to answer, they start by asking ALL of the same questions you just answered. As part of the automated system they tell you to ask about product solutions to various problems, yet when you do finally get to a person they try to rush you off the phone. You are already substantially compromised and you are going to them as a resource to improve your life- it’s very disappointing to experience this kind of interaction.
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Response from developer
We would like to offer assistance to get your questions and concerns addressed. Please email escalate@byramhealthcare.com with your contact information and best time to reach you. Thank you.
App fine, service abysmal.
If I had been informed about the app ahead of time, this would’ve been fine. Instead, the second order I needed to make, they did not call me to say that they would no longer call and that I had to order through the app. The app seems to work fine. Their policy of failing to tell me about the app, is a non-starter. When I finally found the name of the company and called, I was forced to speak to someone who speaks English as a second language. She got frustrated with me because I could not understand her well. Eventually she sent me to find my insurance card and while I went to get it, she hung up on me, if you’re going to make your living off of old folks, it would be better to contact them by telephone with a native English speaker who speaks plainly and let them know of any changes in your procedures. Thank you.
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Confused
I feel that ordering is very complicated. I get Dexcom supplies and Medtronic supplies from you. So confusing. Do you realize how complicated knowing how long your supplies will last due to defective product, using device then told to use another set. It is crazy. I do not want to stockpile or enjoy being a diabetic. Make it easy for me please. Apria sends me my supplies exactly on time. I'm on automatic order. If I order by phone it is much easier. I am not a complainer, but this site is confusing to me. I did critical care for 35.5 years, so I'm not quite stupid. Sorry. I think I'm going to call instead of using this site. Now I have to call and see what is coming!
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Response from developer
For assistance, please send an email to escalate@byramhealthcare.com with your name, address, brief description of the issue, and best time to contact you. Thank you.
MY REVIEW
I am quite happy working with Freestyle and getting my Libre 2 sent to me every 90 days. However, can’t understand why I’m still not able to get and use the Libre 3 CGM, which is technologically more advanced and efficient than Libre 2?
What’s the point improving the technology if it’s completed but still not available for all the Type 1 diabetics who’d make great use of it? This makes NO SENSE and is totally illogical!!!
What’s the point improving the technology if it’s completed but still not available for all the Type 1 diabetics who’d make great use of it? This makes NO SENSE and is totally illogical!!!
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Where do I start?? Horrible customer service
I was sent the wrong dressing for my very serious wound. Accidents happen. Mistakes happen. So I called and was put on hold for 32 minutes without one person coming back to say we haven’t forgot about you, were super busy sorry you had to wait so long. Nothing. The representative that finally took my call had no clue about any of their products or why what they sent me wouldn’t work. (They sent me stuff to pack a wound instead of flat dressings to cover a wound). She had no idea what I was talking about. The doctors office placed the order so I was just guessing at this point as to the name of the product I needed. After 10 minutes we settled on the product I needed and then it took her another 15 minutes to finish the order. She said I would need to send back the other dressings and they would send me a shipping label via email. That was 2 days ago. I have not received anything to allow me to return these other dressings. They are very expensive and I just hope they aren’t going to charge my card again for the replacement dressings. IMO the new dressings should have been sent immediately and I shouldn’t have to worry about a return since the mistake was theirs. Horrible customer service. And customer service is everything when ordering medical supplies. They’re reps should be trained and have knowledge of their products.
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Response from developer
We appreciate your feedback and would like to investigate to determine what happened. Please email us at escalate@byramhealthcare.com with the best way to reach you. Thank you.
Thank you from the bottom of my heart!
May God bless you all behind this system set up! I absolutely love the app it’s easy and convenient! But the most important part is having the Libra available to my type one diabetic daughter! The Libra has made he life so smooth and simple and pain free it’s almost unbelievable! But wait, there’s more, the most blessing part is Byram being able to accept my insurance. As a single mother of three it was very helpful. I love the free delivery right to my door step and the friendly fedex men that come, it really make diabetics bearable. It actually motivates me and my daughter to keep on top of her AlC and keep check on her sugar knowing that we have a team of people working so hard to keep us a healthy us! It’s mind blowing! Thank you all from Nijeriah Ellis and Latoya Ashley we are utterly satisfied with all you do!
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Latest update on iPhone 11. Fails
The latest version of my Byrum app does not work on an iPhone. When I login to the new version of the app, it automatically goes to logging out and then comes back to the login screen again. It’s just a round robin cycle. The latest version of my Byrum works on the Samsung tablet and a HP computer with no problem. I’ve reloaded multiple times on the iPhone with no success.
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Response from developer
We apologize for the issue you are experiencing. Please email us at mybyramapp@byramhealthcare.com so we can troubleshoot this issue. Thank you.
Poor app details…
If you have more than 1 account with Byram, unless you have your account number memorized, you don’t know which account belongs to which number so i’m constantly clicking on the list of numbers to find what account I need at the time. Also, the app doesn’t allow you to add new items to your order, only items you’ve ordered in the past. Byram emails are also poor. The email will just say, “time to reorder” but never says which supplies you are eligible to reorder, especially when you use Byram for multiple types of medical supplies.
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Response from developer
Thank you for your feedback so that we can make improvements. Adding new products is a feature that will be available in the app very soon. For now, if your insurance plan allows it, you can search and add new products using mybyramhealthcare.com. Then, after placing your order, the product will be available to reorder through the mybyram mobile app.
Love Byram
Having diabetes I have had to deal with several different suppliers over the years. Many times it has ended with me being frustrated and my order incomplete or incorrect. MyByram has taken away all my frustration! I simply place my order online and voila! I have my supplies in my hands in a week to ten days. So simple. Customer Service is also great if I have any questions or issues! Thank you MyByram!!
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Don’t waste your time with this junk
Takes for ever to get signed in and then takes forever for the app to say my date can’t be loaded. Keep wrapping back to long in. This has been going on for several days and several attempts to get logged in to spend money. This app is junk, don’t waste your time, it’s useless!!!!
Response from developer
Please send an email to mybyramapp@byramhealthcare.com with best way to contact you so that we can look into this issue and get it resolved. Thank you.
