What a great experience!
I probably don’t have to tell you, but moving from a five bedroom house and downsizing to a two bedroom condo is very stressful. The guy I rented the space from, Steve, is an absolutely awesome individual. Not only did he walk me through what size I needed, pricing, etc., but he went the extra mile to show me the unit, show me how the app works, and show me how to hold open the doors. I highly recommend public storage and if you do use the one in Laguna Hills make sure you ask for Steve. He will take great care of you. Thanks Steve!
Show less
Better customer service attention
You should tell your employees about if a customer is asking something, please see direct to the eyes of that customer, last time I went to my office Public Storage to ask about the if entrance gate is not working, there were 2 ladies , but the one was answered never look to my me , she was answering at the same time she was typing at the computer, even when I said thank you , still she never turned her face to me. My English it is not perfect and I have accent in my language (Spanish) I tried to be focus and don’t become mad at that lady .
Then, I had to ask her for her name and was the way she looked at me .
I don’t want to say her name , because I don’t want that your employees be mad at me when I goes there.
Better training on that way on customer service would be perfect to complete the good name of Public Storage.
Thank you
Then, I had to ask her for her name and was the way she looked at me .
I don’t want to say her name , because I don’t want that your employees be mad at me when I goes there.
Better training on that way on customer service would be perfect to complete the good name of Public Storage.
Thank you
Show less
Very expensive!
Public storage units aren’t any better than any other storage units but they cost a lot more! We have had a large U-Haul unit for several years and pay $100 less than what we’ve ended up with at Public Storage. You have to be very careful with these people cause they tell you that the recant is only increased once or twice a year for no more than $10-20. Wrong we started finding we were paying more off and on with out any notice at all and the latest increase was for $50! The yard isn’t any cleaner and the storage units aren’t any better than anywhere else but due to health reasons we are stuck right now. Fifty this time what is it going to be the next time a hundred they must think they are renting apartments……….$250+ for a storage unit is bull crap especially when you’re on a fixed income and it gets raised without notice! 🤬🤬🤬🤬🤬
Show less
Milwee St
I have used Public Storage for 20 years. . This particular one on Milwee was the worst experience I have encountered in all those years. For one there were never an available cart to put my belongings in my storage room. . I struggled every time I went there. I could not get an answer, never when I called, and I left messages for a few weeks, but never got my call returned . And when I stopped by Saturday around 1pm the lady in the office was rude and mad she has to work there. She refused to allow me to order a bigger space and just let me close mine. I knew I wasn’t approved for the move in dollar deal, but it should have not been an issue to rent a bigger room online and close my current one and the price was to expensive to rent from her. Public Storage needs to hire employees that want to help all customers.
Show less
Total screwups
I notified them of my ending the rental well over a month in advance of the day of termination. I stopped in several times to the facility during normal business hours to follow up. I don't trust cyber space. No staff. I followed up via a phone message. I received a call from someone claiming to be the temporary manager because they had no staff. He thanked me for my patronage and reminded me to shut off auto pay. He assured me everything would be taken care of. Now I am receiving constant notices of late payments and late fees for a space they could have rented a month ago to someone else. This company is impossible to contact. It disregards its own processes. I would not rent from this company again if you paid me to rent there
Show less
North Oak grove storage facility Milwaukie Oregon
We as bussiness owners where very GREATFULL to move in after we have barely made it due to the Covid 19 pandemic, hours at your facility where open till 9 pm it was great!
Now because your low on people we are forced to lose lots of bussiness because we have no access after 5pm on weekends and 6 on weekdays, need those operating hours back PLEASE. Maybe a security gaurd for after hours or something but please at least let us have access reasonably till 7 at least please. MOST OTHER FACILTYS IN THE AREA ARE ALLOWING GATE ENTRY TILL 7 pm
Please do something.
Now because your low on people we are forced to lose lots of bussiness because we have no access after 5pm on weekends and 6 on weekdays, need those operating hours back PLEASE. Maybe a security gaurd for after hours or something but please at least let us have access reasonably till 7 at least please. MOST OTHER FACILTYS IN THE AREA ARE ALLOWING GATE ENTRY TILL 7 pm
Please do something.
Show less
Location Svs??? Where???!!!
So frustrating when you're trying to access your life belongings with an app that is almost useless. Please fix the location services permissions. It is NOWHERE to be found in order to be added.
Update: The issue of the location services not being an option to be turned on happened for me when I first chose "never" when I was prompted at the app setup screen. After I realized how the app worked and went to change location permissions in settings, it was not there. See pictures attached for the two places I looked. I decided to delete and reinstall the app, and chose "while using" at the setup screen. NOW the permissions are in my phone.
Update: The issue of the location services not being an option to be turned on happened for me when I first chose "never" when I was prompted at the app setup screen. After I realized how the app worked and went to change location permissions in settings, it was not there. See pictures attached for the two places I looked. I decided to delete and reinstall the app, and chose "while using" at the setup screen. NOW the permissions are in my phone.
Show less
The right decision
I chose PS over CubeSmart and I couldn’t be more pleased. I spoke with Rebecca who helped me via phone to modify my reservation and save some on the monthly rent. While they wear a cheaper unit at another facility, the fact that PS had illustrations online of which space you would need, and Rebecca called me that day after I made the online reservation. The app is fantastic, as long as you are in range you can press a button and enter the facility (the only way to enter).
Lisa at the Western Ave location was very helpful, having someone in the front office was critical, arrived with the movers and was unable to locate my unit. It is a big facility and I used the wrong elevator!
Overall very satisfied with my choice, and look forward to using PS.
Lisa at the Western Ave location was very helpful, having someone in the front office was critical, arrived with the movers and was unable to locate my unit. It is a big facility and I used the wrong elevator!
Overall very satisfied with my choice, and look forward to using PS.
Show less
Response from developer
Hi, We're happy to hear you had a great experience with our team and are enjoying our new app. Thank you for taking the time to share your experience and for choosing Public Storage. -Liset
App buggy doesn’t enable location services
I just downloaded the app for iPhone and when I logged in and clicked the lock icon to setup phone access to the gate it prompted me to enable Bluetooth. That’s fine. I enabled bluetooth. Then when you try to access it it requests you enable location services. This is where the app breaks. While my location services is activated the app itself needs permission to access location services. THE APP DOES NOT ADD A RULE TO ALLOW PERMISSIONS FOR LOCATION SERVICES. The screen it pushes you to to enable location services does not include an option for enabling location services. This portion is coded incorrectly.
Show less
I used to be very happy
I was once very happy and even loyal and proud to not only rent from public storage... But I also worked for a company that we had the contract and maintained the lawn and landscape for all Dallas and Fort Worth Public Storages. I wasn’t upset with them when as happens from time to time they get bids like most do from other companies and we got underbidded by a labor force company who didn’t do as good of a job so Inalways kinda hoped you’d call us back. But anyway, that didn’t upset me as I understood since it was done at a time where our collective economy took a nose dive. But I still remained loyal out of feeling connected. What has me down is I first rented out of an much needed on the spot storage unit from divorce and happily got a unit for $70 a month. Well, life happens and things don’t follow our plans and even though rent steadily increased I had to move in with my parents to take care of my dad and could work less and less then my mother also and I worked to pay my bills and now my unit is $170/month. Now, I can go online and see units offered for so much cheaper and understand that the rent should go up some. But a happy medium between $70 and $170 would feel like I’m appreciated for being such a long time tenant. Ya know. Anyway, Thanks for listening. And I know my money whines are by my own doing for taking care of my parents. But such good parents deserve it. Especially all we’ve been through.
Show less
