Sincere second thoughts
Because I was deploying, I chose Public Storage to store my household goods due to their convenience of location, as well as prompt and friendly service. The facilities were clean and security seemed adequate. However after a few months of auto payments, I noticed my monthly charges increased by almost $50 without explanation or notice. I checked my contract to be sure I wasn’t mistaken. I’ve reached out 3x times via the messenger service on the app, and despite the app stating I’d have a response within 24 hours, I’m still in the dark on why my rates spiked. Again, I’m deployed and can only wait for a timely response that seems to not be coming.
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Injustice
I have been with this company for 2 years and believe me this last month had been the worst. Violation of policy and added fees that were unjust. I paid with my credit card and they tell me I used a routing number with my card. This was totally false and then charged me a fee when it was billed wrong, then notified me 13 days later the payment failed. I called and tried to rectify the problem and the young girl was so respectful and helpful but my issue still not resolved. This has been a living nightmare! You can never get the issue resolved. I can’t imagine how customers feel when dealing with this company. I think my next step is legal action. Tired of this mess. Has anyone ever had problems with this company? Please let me know.
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Upgrade
I went to The Ewa Beach Public Storage on January 8th to see if I could upgrade to a larger storage space and what would be the additional cost for a lager space. I met Wayne behind the counter and told him what I wanted to do, he asked if he could please see my ID so he could bring up my file and verify my present information and then he check the availability for a larger storage on the ground level and informed me that he one available but that he would have to set an appointment for the 9th at 1pm so he could inspect the storage and go over the new contract along with the transferral of storage space. Wayne was very professional throughout the whole transition and made me feel like a genuine vip! Totally impressed by his outstanding customer services and attention to detail. I would highly recommend Wayne to my family and friends and the cleanliness of the Ewa Beach Public Storage! Mahalo Nui Loa Wayne for your Great Aloha Spirit❣️🤙🏽🤙🏽🤙🏽👏🏼👏🏼👏🏼👏🏼👏🏼👏🏼
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Response from developer
Hi, We're happy you found our staff to be so friendly and helpful during your visit with us. Please do also download our app and let us know what you think. Thank you for taking the time to share your thoughts. We really appreciate it. -Liset
Thank you so much Shamone!!!
This is my first time visit of renting a storage and I had a very great experience she was awesome. Very good customer service She was so helpful, she even waited on me when it was time for her to close. Even though she didn’t care it was about time for her to close and helped me to rent my storage so that I could take all my things thanks again dear!!
4222 Public storage in Atlantic avenue is the location to this great storage.
4222 Public storage in Atlantic avenue is the location to this great storage.
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Unhappy storage customer
Super upset I wrote a good review for the lady at the Mountlake Terrace 220th storage place because I went in there and there’s another guy in there that is absolutely there and prove that she said it she told me she gave me the room for $160 because of the nice reviews I left her I go back in there two weeks later and she tells me it’s 230 and I showed her the receipt for proofThat she told me it was 160 and she knows she did anyways I don’t like liars I don’t lie I even came out and told my brother the day she did it all happy and how nice that lady was for giving me the discount and then when it comes down to it she didn’t do anything for me that’s not the way a company should be ran or have someone working for them
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Horrible company and management. No customer service. Application doesn’t work.
I canceled my reservation 10 days prior to my move-in date and was charged a fee that was not refunded. I have left numerous voicemails, email, messages on the Public Storage application - which only seems to work to tell you owe payment — and have not received a single reply in any way. The only communication I’ve received is that I owe a payment and a late fee for a storage unit I never occupied. This is horrible customer service and I strongly recommend that you find an alternative to your storage needs. This is a poorly-run company and should not be in business if they cannot reply to customers’ inquiries and only seek to bill you for something you haven’t even used. And the Public Storage app. Is of little benefit. I am very dissatisfied!!
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Rude Employees
Your employee Robert is rude and disrespectful. The way he approached us last night because according to him there was a complaint about bugs in our storage was rude. There are better ways to approach people. He made us open the storage to check for bugs and according to him to he had to supervise and sweep the storage. After he saw the storage didn’t have any bugs his tone changed. He is not my boss to approach me the way he did so unprofessional. He didn’t sweep or anything my mom had a jar of honey and she accidentally dropped it and he looked at it and stated we had food in the storage and I told him we had a lot of stuff but none was food. He said he would clean it which we didn’t ask him to do and he didn’t clean it at all. I have seen rats coming out of other storages and I don’t see him doing anything about it.
We lost track of time and he yelled at my daughter for being there and threatened her that it was her first and final warning she had to be out by six. Other people came out after us and we asked if he yelled at them and they said they saw him but he didn’t say anything. Yes, we were at fault but why raise his tone and why isn’t he fair with everyone.
We lost track of time and he yelled at my daughter for being there and threatened her that it was her first and final warning she had to be out by six. Other people came out after us and we asked if he yelled at them and they said they saw him but he didn’t say anything. Yes, we were at fault but why raise his tone and why isn’t he fair with everyone.
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Varmin Infestation
I have been in Converse, TX for over 10 years and recently rented out a unit only to find that there was a rat infestation that caused significant damage to my property I am very disappointed in this finding and I’m currently having to file a claim to attempt to recover damages. After asking for assistance and timely reporting this, I was told by two individuals including property manager that there was nothing they could do except file claim. Prio to renting out unit, I did not have any issues in my home “ever” and was appalled at the instant damage. I would not recommend this facility to anyone - it is not safe & the conditions are unsanitary and pose potential exposure to diseases. My son and I both have allergies & he has chronic asthma - these conditions would exacerbate our existing conditions. I’m surprised management wouldn’t offer some remedy to make me whole. I remain prayerful that my claim will be honored & timely paid!
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No access to carts
I’m here and I don’t have access to a cart; because one, ever since someone locked all of them in their storage unit the they keep them in the office and you have to give them your license. Everyone’s situation is different at times. I come with children sometimes and how am I suppose to drive my car and push a cart. Anyways; there’s a sign on the door that the manager will be back in 25 minutes so the office is locked. I come from 2 hours away and I don’t have time to wait on other people when I pay for this diligently for over two years. Plus what type of security do I have here. The gate has been broken and it stays open for months now. Maybe six months. I don’t don’t know how long. This place is backwards. Good thing they have the stadium and a little golfing down in the area.
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Quality of unit
As of today I’m not satisfied with the way the door opens or locks they have not been kept up and it shows. They are very difficult especially for a middle-aged woman as myself it’s a struggle to open and close and lock those doors. I always have to take someone with me to help me if not im there for quite a bit of time trying to open the door myself and lock it. I was in Hawaii and received a call stating that my unit was not locked correctly and that’s because it was too difficult for me when I went to get my luggage from storage and without what was I supposed to do if I was in a totally different state?
I’ve been told that they will be looking into it but they don’t know how long it’ll take for maintenance to get to the unit to take care of the situation I’m just praying that I don’t have to go into the unit again until it’s fixed to be in working order especially for the hefty price that I pay every month.
I’ve been told that they will be looking into it but they don’t know how long it’ll take for maintenance to get to the unit to take care of the situation I’m just praying that I don’t have to go into the unit again until it’s fixed to be in working order especially for the hefty price that I pay every month.
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