Disorganized and disappointing
I was excited to finally start working on my mental health. I initially spoke to a psychiatrist and was prescribed antidepressants. Then I spoke to a counselor exactly one time. The app never worked, I was never assigned a care counselor, customer service was slow and mostly unhelpful, and isn't even addressing the issues I bring up in our emails. After starting me on antidepressants, no one ever followed up even one time to see how they were working for me. I spent a few hundred dollars and was given a script for 6 months, but now that I'm trying to move my remaining 3 refills to a local pharmacy, the script that truepill pharmacy provided only has a one month supply due to NY law. So I emailed and asked for the provider to forward the original script to my local pharmacy and they just said "oh we are sorry can we offer you a discount?" to which I told them I was disappointed they didn't even acknowledge the refill inquiry in the email. So now they sent their phone number. Its frustrating and i cannot imagine staying with a company with such subpar customer service in the mental health industry where attention and compassion are expected especially when there are a number of alternatives. I've switched to talkspace and it's been flawless. But I still need the remainder of the 3 months of meds I paid good money for and they're obviously in no rush to provide that.
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Response from developer
Hi there, Thank you for taking the time to share your feedback and experience with us. We value the opportunity to improve our services, and your honesty will help us to do that. Nevertheless, I want to apologize for any difficulties you faced in utilizing our services. It is disappointing to hear that you did not feel heard by our team. I would like to see how I can help in this situation. Please feel free to give me at call at (415)403-2156 or email at support@getcerebral.com, and ask for me. I look forward to hearing more about your experience and doing what I can to help. Best, Molly V. Cerebral Coordinator
