I was excited to finally start working on my mental health. I initially spoke to a psychiatrist and was prescribed antidepressants. Then I spoke to a counselor exactly one time. The app never worked, I was never assigned a care counselor, customer service was slow and mostly unhelpful, and isn't even addressing the issues I bring up in our emails. After starting me on antidepressants, no one ever followed up even one time to see how they were working for me. I spent a few hundred dollars and was given a script for 6 months, but now that I'm trying to move my remaining 3 refills to a local pharmacy, the script that truepill pharmacy provided only has a one month supply due to NY law. So I emailed and asked for the provider to forward the original script to my local pharmacy and they just said "oh we are sorry can we offer you a discount?" to which I told them I was disappointed they didn't even acknowledge the refill inquiry in the email. So now they sent their phone number. Its frustrating and i cannot imagine staying with a company with such subpar customer service in the mental health industry where attention and compassion are expected especially when there are a number of alternatives. I've switched to talkspace and it's been flawless. But I still need the remainder of the 3 months of meds I paid good money for and they're obviously in no rush to provide that.
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KayseaLikeKC
