Twig User Reviews

Twig - Your Bank of Things

DIEM GROUP LTD

Business

Finance

Top reviews

Most RecentHighest RatedLowest Rated

So easy!

This was the easiest process. I received more money than any other place! Highly recommend.

daniel__son

a year ago

My past

It's interesting to hear about your past experiences, and it seems like you shared a playful moment with your dad. Sometimes we can have fun and lighthearted interactions with our loved ones. It's important to remember that gift-giving and receiving is not the measure of the love and connection between family members. The most valuable gift a parent can offer is their presence, understanding, and support. I hope you have many cherished memories with your dad! I love my dad 😁

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YJS Review

a year ago

Skeptical at First but will definitely use again

App is a little clunky and unclear so was scared I was going to get scammed when I sent my old phone to them. However was paid into my bank account the same day it arrived to them and was given the price they quoted for it. Very happy and would definitely use again!

Longmonty

a year ago

Love it

Really easy and seamless to use! Definitely recommend

taycagr

a year ago

Don’t ever use this disgrace of a company

My brother Julian sent them an IPhone signed for and tracked as requested, to be then told that although it was signed for and tracked to the right place, they can’t find the item and therefore can’t give him us money. Is this really life?? Why on earth is your staff losing an item the sellers problem? Refusing to pay him the money owed because someone in your warehouse clearly can’t be trusted? This is absolutely disgusting and your so called customer care person called Enki is useless.
I will not stop until we’ve gotten that money. Royal Mail have even refused compensation. Why? Because it was delivered and signed for at the right place! Count your days twig I’ll have bailiffs turning up to your head office if I have to go that far.

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Cassie was

a year ago

Response from developer

Hi Cassie, I am sorry to hear of Julian's experience. I can assure you the team will do all they can to help you and your brother to resolve this. I understand that this must be distressing for you both. If you could contact support@twigcard.com with the details of the item and tracking information.

Negotiated price and they sent the wrong (lower) amount

I was offered £69 for a designer coat. This was less than the coat was available in places like Vinted so used their bot to negotiate a price and was offered £84. This was still a little less than Vinted but as payment was instant I accepted.

I accepted the price and a notification came up to say that I was being send £84 and instant payments could take a few hours. No bother.

The next day the payment still hadn’t arrived in my bank account so I check my account, they were only sending me £69, the price that I had NOT accepted.

I emailed about where the money was and why it was lower than agreed. Was told instant payments were turned off (I selected instant payment and had a notification confirming this) and that the bot was not working and they could not give me the price I had agreed to!

Decided that I could not trust this service enough to send them the items, they’d already messed me about before I’d even sent them anything, and cancelled. I’m glad I noticed before sending off my items!

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Billjhvb

a year ago

Response from developer

Hi Billjhvb, Thanks for raising this issue with us. We take all feedback very seriously and are glad you highlighted this. Our team are constantly working hard to trouble shoot and resolve any highlighted snags to ensure you have the best experience. We have made a number of releases recently which we hope makes the use of the app much better for you. We'd love you to try again so please reach out to our team at support@twigcard.com and we'll set you up with a voucher for you to give it another go.

Hoax / not user friendly

Uploaded a bunch of items, and a few months later, they all got deleted because I didn’t cash out. When I re-uploaded everything and did try to cash app, they have all these different restrictions like you can only cash out three items per transaction then you can only do three of those per month and then on top of that you have to pay for shipping to send everything in which is usually more than the cost of your items. I’d avoid this it’s not worth the time.

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Zsac23

a year ago

Response from developer

Hi Zsac23, thanks for giving us this feedback. We're always worked hard on improving the cashout experience and adding a bunch more categories. We'd love to know more about your issues as a returning Cashout user, please reach out to our team at support@twigcard.com. It sounds like you are trying to cashout fashion items, we also have some new categories that may interest you like jewellery

Twig

Twig is an absolute game-changer when it comes to personal finance apps. Its sleek and intuitive interface, coupled with its robust features, makes managing finances an effortless endeavor. From budget tracking to expense categorization, Twig offers a comprehensive range of tools that empower users to take charge of their financial well-being. What sets Twig apart is its intelligent insights, utilizing AI to analyze spending patterns and offer tailored suggestions for saving and investing. Whether you're a financial novice or a seasoned pro, Twig's user-friendly design and powerful capabilities make it a must-have app for anyone seeking to attain their monetary goals with confidence and ease.

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Finleymatttiosn

a year ago

Hopeful

This could prove to be a very useful app, still waiting to see though!

903Sav

a year ago

Its ok

I mean i get what they are trying to do with helping us sell stuff but what i dont understand is that I tried to Sell my Ipad Yesterday morning and they said that they will give me £350 And i was Super Happy About that But when i Went to Go sell it in the Afternoon (Fill In the info again) They said that i would only Get £190 and It Confused me how they changed the price Dramatically. When i sent it to them They said that they would only Give me £140 and i needed that money so i had no choice, Now Im selling a Bit of my stuff For what would be Alot more than what they Want to buy my stuff for Like my Xbox they Only Giving me £55 ish So all i have for Criticism is the Dramatic Change of price in What i try Sell

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Governor_R3CK3D

a year ago

Response from developer

Hi Governor_R3CK3D, thanks for your feedback - we know there can sometimes be a mis-match between what people expect an item to be valued at and its market value which is reflected in our offer. We'd love to get more information and for you to try again so please reach out to our team at support@twigcard.com and we'll set you up with a voucher for you to give it another go.