Umo Mobility User Reviews

Umo Mobility

Delerrok Inc.

Travel

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Logging me out before I get on the bus

It happens a lot and it’s so annoying sometimes I do it in time and sometimes I don’t stop doing it

1038(😊)aj

2 months ago

Response from developer

Thank you for your feedback. We are sorry for the inconvenience, but you will occasionally be signed out of your account. It's a good idea to keep track of your account information so that you can log back in quickly and easily. For additional assistance, contact your local transit agency: https://support.umomobility.com/hc/articles/1500001596982 -The Umo Team

Worst update

This app used to be easy to follow and I would be able to see exactly how many stops I need until I’m at my destination. This new update makes everything so much harder. It doesn’t give the right time of when the bus will show up, it doesn’t show the stops, and doesn’t show the correct routes at some points. This app makes it hard to follow and I liked the last version much better. They should definitely go back to the original… hate it. I would give it a 0 stars if I could!

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Estar121212

2 months ago

Response from developer

Thank you for your feedback. We are sorry that you are experiencing this and are currently investigating this issue. For additional help, please contact your local transit agency at: https://support.umomobility.com/hc/articles/1500001596982 Thank you - The Umo team

New Update Made it Worse

It is very hard to use now. It use to be easy and straightforward. It keeps telling me to get on at this stop when I’m trying to see how many more stops I have when I’m already on the bus with route. It has made me late because it doesn’t keep up with busses. It is just overall a terrible update and should go back to the way it was before.

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Evelynwineke

2 months ago

Response from developer

Worst app known to mankind

So useless. So inaccurate. Constant bugs. I cannot believe the city of Eugene would use an app that was so obviously created haphazardly by incompetent developers. The bus times and routes are almost always incorrect, which leads to hours of my time wasted. It’s ridiculous, infuriating, and appalling. Public transportation should be reliable and this app is the furthest thing from reliability.

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bruh30000

2 months ago

Response from developer

Thank you for your feedback. We are sorry that you are not satisfied with the app. Bus times, schedules, and routes are dependent on the systems managed by your local transit agency, and not a defect with the Umo App. Please contact your local transit agency for more details on bus times, schedules, and routes at: https://support.umomobility.com/hc/articles/1500001596982 Thank you -The Umo Team

Worst app ever!

I have two kids who need to get to school every day and I’m forced to use this POS that logs them out every day, won’t open half the time and my poor kids get chewed out by BUS DRIVERS BECAUSE OF IT!

Ellbeegee

2 months ago

Response from developer

umo doesn’t work

i cant even log into my account from the home screen without it telling me theres a problem with my internet (theres no issues with my internet, ive tried several networks and used data). also does not let me load funds at all

sa2jsk

2 months ago

Response from developer

Thank you for your feedback. We are sorry that you are experiencing this issue, we are working to resolve it as soon as possible. For additional help, Please contact your local transit agency at: https://support.umomobility.com/hc/articles/1500001596982 Thank you - The Umo team

Authorisation failed (not enough money)

I am trying to reload my Umo wallet, but every time I try, an error message pops up “Authorisation failed (not enough money)”. However, I have money on my card and there's no issue with the bank as well. This is weird and frustrating.

Salakmac

2 months ago

Response from developer

Thank you for your feedback. We are sorry that you experienced this issue. To troubleshoot payment-related issues, please see the following Help topic: https://support.umomobility.com/hc/articles/6435128698899 If you'd like additional assistance, please contact your local transit agency at: https://support.umomobility.com/hc/articles/1500001596982 Thank you - The Umo Team

Horrible

Terrible app, it NEVER lets me purchase money to my umo wallet. it keeps crashing and wont accept the payment no matter what. extremely frustrating.

Brash Baby K

2 months ago

Response from developer

Adding money function fails

Hi
The function where you add money to the app just keeps telling me that it failed. Tried quitting the app and starting again
Even had one of the transit people here in Raleigh tell me I had to add the State and city name in all caps which isn’t possible considering The state entry box is a drop down menu. The app is very finicky and just doesn’t work. Had to ask the bus drivers for free passes I feel so bad. Please fix your app

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Pizzafukr:)