Umo Mobility User Reviews

Delerrok Inc.

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Useless App

Doesn’t matter where I want to go, doesn’t matter when I want to go - the only option Umo gives me is to walk there. It says there are no stops in my area. It says there are no routes in my area. Both of which I know to be untrue. Just a completely useless app.

jennifer_link

3 months ago

I can’t use my Umo app

Since the update I can’t use the app and I have paid for a monthly pass already.

sweetelle99

3 months ago

Response from developer

Thank you for your feedback. We are sorry that you experienced this issue. If you are having difficulty logging into the app, please visit: https://support.umomobility.com/hc/en-us/articles/27111202335123-Trying-to-Log-In-to-the-New-Umo-App . Your local transit agency can help you with a request for refund, if needed. If you'd like additional assistance, or would like to discuss the difficulties you are having with the app, please do so by contacting your local transit agency at: https://support.umomobility.com/hc/articles/1500001596982. Thank you -The Umo Team

Good app and suggestion

I use this app to pay for Moby trips. It would be neat or good idea to include a log in for Moby clients so they can view or cancel rides as needed. It would need to be linked to the home office. Just a thought

Blindman88

3 months ago

Response from developer

Greetings - We are glad that you are enjoying the app! Thank you for your feature request. We are always working to improve the Umo App, and we will take your request into consideration for future development. Best regards -The Umo Team

Update ruined it

Just logged back in after not using it over the summer. Update made the app way too confusing and honestly unusable. I’d rather just wait at the bus stop eternally.

Zachary Soule

3 months ago

Response from developer

We are sorry that you are not entirely satisfied with the app. For questions or feedback related to the Umo App, please contact your local transit agency at: https://support.umomobility.com/hc/en-us/articles/1500001596982 They should be able to assist you. Thank you -The Umo Team

purchase fare and look at map

for some reason, even when i have money in all of my other payment accounts, i can only currently purchase fare thru my credit card? it's incredibly annoying. we also cannot purchase multiple trips on one account, which is annoying when traveling with friends or family. the bus drivers shouldn't have to deal with unnecessary payment complications on top of everything else they do for us, that just isn't fair at all because they are exemplary employees providing a high demand, vital service to our city. please invest in updating this app to have less bugs and more a more user friendly interface. it's also annoying to not have a log of purchases + the ending balance after a ride, because i personally have experienced depositing funds that suddenly disappear/are no longer accounted for in my account. having an end balance attached/logged will prevent further complications and make it easy to report when funds are not in the account when they Should be.

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starlordsbae47

3 months ago

Response from developer

Thank you for your detailed feedback. Regarding your payment issue, first, please make sure that you are entering your card/billing information correctly. Secondly, check with your transit agency to see if they accept your card type. For additional assistance troubleshooting your issues, please visit: https://support.umomobility.com/hc/en-us/articles/6435128698899--Something-Went-Wrong-Having-Payment-Issues#h_01G3S5HQX6G7SHKR4J0Q0XZ490 . Regarding account sharing, this policy is based on your transit agency's fare rules and not a defect with the app. If you'd like assistance or to provide additional feedback, please contact your local transit agency at: https://support.umomobility.com/hc/articles/1500001596982 . Regarding viewing your transaction history: You can view your Umo App transaction history by going to the navigation menu > View History > Transactions. We hope this helps! The Umo Team

Excited at the debut, constantly disappointed by daily performance

I use the app in Milwaukee (WisGo). When the latest edition came out, the functionality of the map search, favorites, and quick icons at the bottom promise upgrade. Subsequently, real time tracking showing the location of the bus on its route has ceased functioning, the arrival time is regularly 2 minutes late for most routes (leading to regularly missing a bus I believed I had 2 minutes yet to catch - that’s the difference between running a block and not), and favorites erase every time I open the app. Selecting stops through the map is difficult as four stops at the corner of A St. and X Ave. will all be described as “A St. & C Ave.”, a super easy to navigate situation if you intimately know that stop, and especially if you are unfamiliar! Great job, UMO, keep up the quality.

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Theyboughtmybank

3 months ago

Response from developer

Thank you for your feedback. We are sorry you are not entirely satisfied with the app. Bus times, schedules, and routes are entirely dependent on the systems managed by your local transit agency. We are working on updates to the Favorites functionality, and we will continue to make improvements to the app. - The Umo Team

Flawed -multi users

I signed up, bought my son youth passes & myself some individual tickets. Can’t use them separately 🙄🤣 there’s only the ONE QR Code. So what am I swiping? Youth or Adult? Also my son can’t be logged into my account at the same time. So we can’t leave the house together & ride the bus as only one QR code is provided…. Hope I can transfer his tickets to a physical card! Woof!

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NopeNope_28

3 months ago

Response from developer

Thank you for your feedback. We are sorry for the inconvenience, but to guard against fraudulent use, Umo app account sharing is not permitted. Please contact your transit agency to transfer your son's tickets to a physical card: https://support.umomobility.com/hc/articles/1500001596982 . Thank you - The Umo Team

Broken

The app is just broken. Completely freezes when you try to look for rides in the app. I guess it does the bare minimum but other than that do not even bother.

Howtomakestuff

3 months ago

Response from developer

Thank you for your feedback. If the "Ride" section of the app is not working, it is likely that your transit agency has not enabled the trip planning feature. If you'd like assistance or want to provide additional feedback, please contact your local transit agency at: https://support.umomobility.com/hc/articles/1500001596982 Thank you - The Umo Team

Impossible to Use!

I used to love this app, but the new update has made it completely unusable! There’s no longer an ability to plan ahead and that makes taking the bus incredibly difficult. I dread using your app. I’d love to be able to see more than one bus in advance like I used to be able to do. And when you tell me the “healthiest option” is a 2 hour walk, that just feels ridiculous. Please fix your app.

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shack of rust

3 months ago

Response from developer

Thank you for your feedback. We are sorry that you are not entirely satisfied with the app. For information on how to plan your trip, please visit: https://support.umomobility.com/hc/en-us/articles/1500001355962-About-Trip-Planning . Please know that we will take your input regarding into consideration for future development as we are always looking to improve the app! Thank you - The Umo Team

New update ruined it

I used Umo a lot to commute to work, after going home for summer break and returning to Portland, I found out the app had updated. It is so much worse now, I just use google. It doesn’t tell me multiple routes to the same place like it used to, it doesn’t tell you the numbers on the bus stops anymore (so if there’s two across the street from each other good luck I guess). If you used to use this app, please just go to google, type in your desired address, select the bus option, and it’s so much more convenient, giving you the fastest route to your stop. Please fix this, the old app was genuinely so helpful.

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sillyworm05

3 months ago

Response from developer

Thank you for your feedback. We are sorry that you are not entirely satisfied with the app. For information on how to plan your trip, please visit: https://support.umomobility.com/hc/en-us/articles/1500001355962-About-Trip-Planning Please know that we will take your input into consideration for future development as we are always looking to improve the app! Thank you - The Umo Team