Worthless app. It’s broken most of the time.
This app works about half the time. Most of the time when you try to login on the app, it just says error if you keep receiving this error call this 800 number, then you call the 800 number and it says sorry you’ve reached us after business hours. Disgusting.
I only use this place for car loans and a small savings account. Thank God it’s not my normal Bank. I get brain damage every time I have to log into this worthless app.
I only use this place for car loans and a small savings account. Thank God it’s not my normal Bank. I get brain damage every time I have to log into this worthless app.
Show less
Fix it, please.
The app is broken now. It won’t let me log in and shoots up an error. I’ve downloaded it a couple times. It will work sometimes and then other times it won’t. I don’t know if I trust it to transfer funds correctly, etc. now.
The design is too minimalistic and there’s no hierarchy of importance on the page. It makes it hard to read and to know what to do.
This app is a major step backwards in my mind. If it doesn’t get fixed soon, I may need to consider other banking options as I rely on mobile check deposits, etc.
The design is too minimalistic and there’s no hierarchy of importance on the page. It makes it hard to read and to know what to do.
This app is a major step backwards in my mind. If it doesn’t get fixed soon, I may need to consider other banking options as I rely on mobile check deposits, etc.
Show less
Still trash after update
After MANY years waiting for any kind of update this app is still garbage. SSFCU didn’t even bother to change the layout or design or anything to modernize it. I guess it’s not hard to navigate if you can actually manage to log in. For me, that’s about 25% of the time. The rest of the time I’m constantly getting locked out of my account, failed logins and complete inability to perform any basic functions on this app. It’s mind blowing that in such a modern digital age that SSFCU puts almost no effort into keeping up with the times to keep an app running. Honestly so bad I’m probably going to ditch the bank entirely and switch to someone else.
Show less
New and Improved?!??! NOT!!!!
Nothing is better about this new app forced on us by SSFCU especially when paying loans with them. Now I have to write down the amount due so I can manually enter the amount and also make sure I’m selecting the right loan even though I select the pay now on the loan I need to pay!!!! What a joke. This is NOT an improvement just more hoops to jump through to complete something that was so easy in the old app.
So they also apparently don’t care it people hate the new app as there have not been any responses from them either. May need to look into moving all my accounts from them.
So they also apparently don’t care it people hate the new app as there have not been any responses from them either. May need to look into moving all my accounts from them.
Show less
This is sooo bad!!!
I miss the old app. I tried to make a payment to my credit card. It won’t let you select if you want to make the minimum or completely pay it off. You just select what amount you want to pay. But that’s not the worst part. I made a payment because I had a payment due in a few weeks. I checked back about 4 or 5 days later, the payment was made but it says that a minimum payment is still due on my credit card. I paid way more than the minimum payment as well. This is not cool! Why did you guys make a new app? The other app was great. This one can’t even track my payments. I had to go online today to make the payment. Hopefully that one posts correctly so that it doesn’t show up late. In the 10 years I’ve had credit I’ve never missed a payment. Kinda wondering if this app might break my streak. Not cool guys!!!
Show less
Pointless
The design of the app seems less professional compared to the previous app, still unable to add an external account to pay my car payment or transfer money out on the app. The main reason I do not utilize checking and savings with SFCU is the fact that the app makes it so difficult to do use. While Chase and even sole online banking platforms make it quick and easy. Disappointed, I’d use SFCU for more of my financial needs if they had an app that was up to par with other competitors. In the age of technology an app like this is redundant.
Show less
No point to the new app
There really wasn’t a need for an entirely new app. It still works the same as the old one did. Also, still no ability to make payments with an external checking account - which I was hoping the new app would resolve. I still need to login to the site to be able to make a car payment from an external account.
Show less
App Testing Needed Prior
I hope this is your way of testing the app by sending it through email because it’s in need of improvements. So far I’ve only been able to successfully login once and that’s immediately after I download the app. I’ve had to redownload the app three times in hoping that it not logging me in was just a fluke. When I enable Face ID and launch the app, it triggers Face ID despite the login page not even appearing yet. Once that happens it refuses to log me in through Face ID again.
After attempting to login a different day, it allowed it though when I attempted to transfer funds from one account to another, the app turned completely blank with only the menu appearing and none of my accounts. You’ve, unfortunately, just relaunched an unusable (at least as of 14Jan, 2021) version of the previous SSFCU My Branch app, relabeled it, and made it pretty.
I hope it becomes functional soon with some of the suggested features in these reviews.
After attempting to login a different day, it allowed it though when I attempted to transfer funds from one account to another, the app turned completely blank with only the menu appearing and none of my accounts. You’ve, unfortunately, just relaunched an unusable (at least as of 14Jan, 2021) version of the previous SSFCU My Branch app, relabeled it, and made it pretty.
I hope it becomes functional soon with some of the suggested features in these reviews.
Show less
The old one was fine...
Bill pay payment dates on the app are further out than on a PC. That’s annoying. And the pending transaction descriptions only show 5 or 6 characters after the word “PENDING”... expanding that, or making a 2nd line would be helpful, as in some cases, it’s hard to tell what merchant is pending. The old app was fine... seems silly to not just make some improvements and do an update to that one.
Show less
Meh
“I’m always grateful for a redesign, but I don’t really understand why it had to be made a new app entirely? From what I can tell, the interface is largely unchanged, the gestures still unintuitive and the features just as lacking. I’d really appreciate being able to activate/verify Apple Pay from the app for instance (having to call every time is quite the ordeal), as well as having the option of a dark mode. Generally I’d take a leaf from some of the more modern, online banks’ and banking service’ excellent apps.” -MacGuru96 ye ye
Show less
