Overcharging
Got overcharged $2 for out of hub when I left bike at hub. Also the bikes have really hard tires and you feel every bump. The electric bike is very fast !! Too fast. It’s on or off and on is full speed. Nice idea overall to have accessible bikes but they charge about $30/hour and get $10 holding fee on credit card which they reverse I can get self powered bike for $30/day from local shop I’ll try it to c how it goes
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Too complicated for me
The app is confusing to me. It’s pretty difficult to do all the things required while standing on the side of a busy road. If you make a mistake entering information, it’s very difficult to correct the problem. You can’t simply update the credit card info, you can only add a new card which then has the exact same name. The motors on the bikes only work half the time. And the seat on mine was filled with water.
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Bike won’t unlock—blue bikes charged me $75
Held a bike outside of the zone. Tried to unlock it to ride back, and it would not work! I tried to contact customer service, which “doesn’t do phone calls”. After refusing to help unless I somehow moved a locked bike back into the zone a mile away and being charged $75; I gave up. I will just fight the charges with my credit card company… and cancel my monthly membership.
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Blue bike
Electric portion of the bike works for approx 10 minutes if the trip
Get better techs!
I have been using them since they first came to New Orleans (out of necessity), but this is the legitimate worse bike sharing app I’ve ever used in my life across the entire United States. I am saving up extra hard to get a car because of these people and their unreliability and poor service and poor customer service.
Whenever the bike people replace the batteries they don’t put them in properly. That means in the app, the bike will show as having 100% battery and then when you go through the app to unlock it, you end up pedaling 10 times harder than on a regular bike because the assistive pedaling won’t be activated.
Find a way to check these bikes because I have almost been late to works because I thought a bike was there and with 100% battery but in actuality it’s a dud.
Also, something must be wrong with their GPS system because whenever I go to where the app says there is a bike, half the time there’s no bike at all.
Another issue is how long it takes to unlock and relock. They have the clock running from the moment it unlocks, but these people waste so much of your time in the app that by the time you’ve unlocked and relocked the bike, you’ve wasted 5 minutes that they’re charging you for.
Yet another issue is their customer service. Extremely rude and rarely helpful.
Whenever the bike people replace the batteries they don’t put them in properly. That means in the app, the bike will show as having 100% battery and then when you go through the app to unlock it, you end up pedaling 10 times harder than on a regular bike because the assistive pedaling won’t be activated.
Find a way to check these bikes because I have almost been late to works because I thought a bike was there and with 100% battery but in actuality it’s a dud.
Also, something must be wrong with their GPS system because whenever I go to where the app says there is a bike, half the time there’s no bike at all.
Another issue is how long it takes to unlock and relock. They have the clock running from the moment it unlocks, but these people waste so much of your time in the app that by the time you’ve unlocked and relocked the bike, you’ve wasted 5 minutes that they’re charging you for.
Yet another issue is their customer service. Extremely rude and rarely helpful.
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Faulty from start to finish
Slow and clunky UI in app. Bikes have a ~50% chance of not unlocking, not working, or causing users to have to reset their Bluetooth (horribly inconvenient UX). Heavens forbid the bike’s motor gives out mid trip, you’ll be in for the workout of your life. Although customer service is quick to respond the quality of service leaves much to be desired. Cheaper than Uber but I would quickly switch to an alternative company if one was available in my city.
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Unreliable
There are many menus where you can’t go back so you can’t finish unlocking or locking the bike, you have to close it and start again every time. The App is never updated or improved.
Clear instructions
Great self explanatory app and directs you
About how to ride, lock unlock the blue bikes. Essential for traveling to New Orleans
About how to ride, lock unlock the blue bikes. Essential for traveling to New Orleans
Worst bike share system we’ve ever used.
We have used bine share systems in NYC for more than 10 years and used various systems throughout the country and the world. This is by far the worst app and system that we’ve ever used. It is very hard to see where you are in the app. The app makes you scroll through these various rules every time you use it. When you’re done, you have to submit a photo and all of this is while you’re still being charged, eating up your minutes. The locking and unlocking is very temperamental. Numerous times the bike did not unlock or lock and we were being charge minutes the whole time. It takes awhile for it to finally reset. The customer service email is very lacking and unsympathetic. The bikes themselves need to be better maintained. Several times we experience bikes with brakes that were lacking and dangerous. The bikes actually go too fast when you’re not peddling, so you always have to break in crowded areas. They also need better shock absorption for the bumpy French Quarter roads. Another frustrating app feature is when you try to submit text feedback in the app, the submit button disappears once you start typing comments. We finally figured out you had to change the review to a different star level and then back in order for the submit button to reappear. We love to bike and wish there was a better option than this in New Orleans as it really negatively affected our experience there.
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Slow and full of bugs
Btw they charge you if their app doesn’t load and even when you send them proof of the app not working. How long to you expect me to stand in the same spot waiting for you app to register that I parked this bike. Make sure the picture isn’t too blurry they will get you for that too!
