Leave a Review Madewell
Really frustrating
This app is one of the most frustrating shopping apps. You get emails telling you insiders can get access to early events by using the app but upon going to the app you can’t access your insider status. When you sign into your account it briefly shows your account information and then pops right back out to the sign in screen, never really allowing you access to your account. When trying to shop it’ll show that there are 105 new arrivals and you will see about 20 and you hit the load more button and it will immediately take you to 90 something without showing you the 90 some new items. This app never works properly no matter how often it is updated. I only use the website now and am deleting this so I no longer waste storage space.Show lessarrrrrrrrrrrrrrrrrrggggghhhh
Bugs and not happy
Excited to try when I see madewell finally has an app. Made my first order. 1st it had issue with my card, I was not able to submit the order. Ok I checked my card info and resubmitted. It submitted but somehow the system submitted the order twice. The qty of each item from my order changed from 1 to 2. Of course my payment is doubled. I always check before I made an order. I swear the qty was one before I made the order. I’m an icon and able to use overnight shipping. They are not to change my order because of the overnight shipping. Only way is to receive the order and return them. I don’t think I will make another order through the app. Not happy at all.Show lessHiddenandseek
Wanted to love it
I wanted so bad to love like this app. I love Madewell and the idea of shooing from an app was exciting. However, since the app was released I haven’t been able to log into my account. I have waited months to see if this issue would be fixed and unfortunately it hasn’t.
I can honestly say I haven’t bought anything from Madewell since I am unable to shop under my account on the app.Show lesssafari__ari
Not great
I’ve been waiting for a Madewell app for ages but this just isn’t great. Removing items from your cart is impossible (most of the time) and you can’t add discount codes like you can on the Madewell website. Discount codes aren’t even advertised on the app and even if you enter the ones shown on their website, the discount won’t show up on the app. Overall, I find it way easier and faster to navigate the regular website than this app.Show lessBijou.bijou
Useless
I completely agree with previous reviews, I find this app very frustrating and difficult to navigate. The app offers limited search options/selection, does not provide promotional sale banners, and constantly logs you out. I’ve checked back several times hoping the issues would be resolved but it’s lack of functionality appears to be the same. You’re better off shopping the website. But even the website has its flaws. My online cart is constantly full of items I’ve previously purchased, checking out takes forever as I have to delete every item individually. The website constantly logs me out during shopping session as well. Very frustrating to complete a purchase, takes way longer than it should. It’s pretty laughable JCrew/Madewell can’t manage to provide decent tech. I wish it was a smooth app shopping experience comparable to Anthropologie or Free People.Show lessyvonnesssssss
Needs improvement
I am a long time Madewell customer and was extremely excited about this app. A couple of flaws were noticeable right away from a user experience standpoint. The app logs you out so anything that you add to your cart is no longer there for some reason. You can log into your account and then it will immediately log you out. Different areas of the clothing categories don’t mirror what’s on the browser website, for example, the sale section or most any section doesn’t have a “view all” option. You actually miss a lot of product by using the app versus using the browser. Lastly Madewell‘s website is very good about displaying a banner concerning promotions and sales and the app doesn’t even take that into account. So far I feel more comfortable using the browser and not the app. I use an Apple phone.Show lessdjcquintero25
Developer Response
So sorry to hear about your experience but really appreciate you reaching out to share. We are looking into these bugs that you mentioned in order to make the app a better shopping experience. Please send us an email with what kind of device you were using so that we can resolve this!Bugs, bugs, bugs.
I’ve been wondering how long it would take madewell to put out a app, I’m actually shocked it’s taken this long. I was hoping that if they had an App that it wouldn’t be as glitchy/buggy to use as their online shop has been for years but here we are. It keeps asking me if I want to log into my account even though I’m already logged in. It seems to lead me to “blank pages” a lot. In account info, it let me edit everything but my birthday, which for some reason was showing blank, I thought I had filled this out ages ago online, but every time I try to tap the box, I’m given no cursor or keyboard. It was lagging and getting frozen trying to enter my location. Navigating around the “store” has been slow and glitchy. Every time I try to filter searches it leads me to a page that shows me the number of items that should be in my filter search but otherwise a blank page. Back under account, when I tried to take a look at what payment info I had listed, it would again take me to a broken page. My iPhone is pretty new, I’m only one update behind the current (just got a notification to update in the last 72 hours) I always restart my phone after a new App instal🤷🏻♀️ I’ll list anymore bugs I find if I can muster the Focus to keep trudging through this app.Show lesserinthirteen
Developer Response
Thank you for this detailed feedback and so sorry to hear about the issues! Our team is working to fix these issues that were mentioned, and we appreciate you taking the time out to share your experiences with us.Double order
I went in to place an order, edited payment and before I clicked place order, I saw my total was double the original total. Looking at the cart, everything was doubled. When I fixed that, and double checked everything again, my cart was loaded with things I had previously deleted. Then I placed the order and saw that my shipment delivery was divided between what I entered and two stores. Now I am on phone on hold with customer service to fix it. I should have just ordered through the website instead of this app. Complete waste of time that I cannot get back.Show lesspeevedwahine
