Ion Home User Reviews

Ion Home
Ion Home
International Comfort Products Corporation (USA)

Top reviews

Currently seems to be fixed.

Overall it’s just ok. The newer app for me made the temperature change quicker after an adjustment was made. I wish energy tracking was a bit more detailed than just a 2 day/month/year history

Does not sync up with server

It is saying wifi has not connected with unit. Nothing works. Everything was fine until updates

Worked initially, but lost connection and no way to contact support

App worked initially, but lost connection with my thermostat and I can’t add the device back in… Just gives me an error message every time. Tried all kinds of things, and no luck… No way to contact support

Unreliable

With the amount of money one spends for a communicating variable speed system you’d think Carrier could invest more in their servers. Have been unable to use remote access for at least 3 days now. Neither this app nor the older Ion app work.

Disappointing

For the price we paid for this thermostat and system you would really expect more from the app. Constantly does not work and every time they release an update to the thermostat or to the app it seems to break something. The energy usage reports only allow you to see the history over the last 2 days, month, or year. If it is collecting the data why can’t I see more than just a 2 day history? Also, the filter usage is not setup correctly. Our humidifier usage percentage goes up even in the summer when our furnace and humidifier are not on. Just overall disappointing for a brand backed by such a large company as Carrier. I hope we can see more stability in the future since I am stuck with it for the next 10+ years of the system.
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App does not synchronize with thermostat

Found out tonight that information shown in app is inaccurate. All values of current running mode and current temp and humidity values are different than those shown on the thermostat. Tried logging out and back in of thermostat and app, with no change. Logged out of wifi network on thermostat and back in, verified access with remote server is OK. Still app shows different values and date. Cannot find a way to force it to sync.
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Total Trash

Error while adding device “undefined is not an object (evaluating ‘c.associate device’)”. Won’t add device due to this error. Completely useless garbage app!

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