FIX YOUR CUSTOMER SERVICE
I bought a data plan that requires transfer(digital bundle) since Thursday and I made the transfer and I’m yet to receive my data even as at now…
This happens every time I purchase the data that I have to call the customer service and it takes hours before I eventually get the data
This time is different I’ve purchased this data bundle I’ve made the transfer I didn’t get the data,I called the customer care they told me to wait for 24hrs I waited from 24 hours to more than 72 hours now I’ve not received the data
And all they can tell me now is that the transaction wasn’t successful that I should visit my bank,even after sharing the receipt of the transaction with them they still insist on me visiting my bank……
My experience on this app hasn’t not been a pleasant one because if the customer service was good they would have detected immediately if the transaction was successful or not and not telling me to wait for hours only to end up telling me that the transaction wasn’t successful…….what if I needed to do something urgent with the data!!!! And I’ve very certain that I’m not the only one experiencing this issue……
Issues like this need immediate intervention please
Thank you ❤️
This happens every time I purchase the data that I have to call the customer service and it takes hours before I eventually get the data
This time is different I’ve purchased this data bundle I’ve made the transfer I didn’t get the data,I called the customer care they told me to wait for 24hrs I waited from 24 hours to more than 72 hours now I’ve not received the data
And all they can tell me now is that the transaction wasn’t successful that I should visit my bank,even after sharing the receipt of the transaction with them they still insist on me visiting my bank……
My experience on this app hasn’t not been a pleasant one because if the customer service was good they would have detected immediately if the transaction was successful or not and not telling me to wait for hours only to end up telling me that the transaction wasn’t successful…….what if I needed to do something urgent with the data!!!! And I’ve very certain that I’m not the only one experiencing this issue……
Issues like this need immediate intervention please
Thank you ❤️
Show less
Crashing app
Since after the last update my app refused to open whenever i try to open the mtn app it takes me back which I’m getting tired already please fix it
You need to do better
Please you guys need to do better if your app is not opening again in Nigeria you should let us know we can’t buy something we can’t use. We use this app to do many things and since few week now it has not been opening we as a customers are less concerned either you walk with head or leg for your product should be working perfectly
Show less
App not working
I installed an update on the app three days ago and it just stopped working. It doesn’t come up again
SCAM APP
This app was doing fine when i downloaded it, then all a sudden each time I do data subscription from this app and I pay directly to their bank, my data wont be given to me, I have tried it two times and stilll no sub on my sim… trying to get 1000 data subscription and didn’t get to even use it.. This is rubbish… total rubbish… avoid this app it’s starting to be a scam app
Show less
Response from developer
Y'ello, We apologize for the inconvenience. You will be required to update your iPhone device to the latest iOS software version (iOS 17) to enjoy using myMTN NG. Kindly upgrade and try again. If issue persists, please contact our support team - customercare.ng@mtn.com Thank you.
You’re a ripper
I paid money to my MTN app from my MoMo account and it has been successful and the subscription haven’t reflect till now! Almost everytime
Response from developer
Y'ello Slime, We apologize for the inconvenience. Kindly share details of the transaction with us via email (customercare.ng@mtn.com) for further investigation. Also, you will be required to update your iPhone device to the latest iOS software version (iOS 17) to enjoy better experience on myMTN NG. Thank you.
Very useless and frustrating app..doesn’t not worth a star
Ur app is useless always fluctuating..sometimes I can’t see my data balance sometimes it goes from 500mb to zero and wont connect to the internet and then comes back sometime I will buy data from this stupid app and I won’t get it until I report the transaction severely to my bank for refund ..I did the Tuesday off and I didn’t get data I paid for till I laid several complains before I get Just 2.5gb after I paid for the offer which is 5gb..I’m deleting this app cus it useless just consuming data and space on my phone
Show less
App is crashing
Fix the app now, it’s crashing and I don’t have access to any service. Update it and fix the problem please
Very bad bank transfer issues
This is the 4th time I’ll transfer from my bank to my Mtn app for subscription and I’ll be debited and it will fail on my Mtn app there’s no way I can find the failed transaction on the app and I can’t click for refund that’s how I kept loosing money.. I’ll delete the app because I’m only wasting my hard earn money to your useless app
Show less
The App keeps crashing
Fix the app, it keeps crashing.
