Pls that pop up always saying to check my profile is really annoying. Stop it!
Response from developer
Y’ello! Nuello. We apologize for the inconvenience caused by the pop-up notifications. We strive to improve our app and will take your feedback into consideration to make the user experience better. Thank you for choosing MTN. Have a Y'ello day!
Account Login issues
Response from developer
Y'ello! Mottizzu Thank you for bringing this issue to our attention! We apologize for any inconvenience caused by the account login problem you experienced. Please contact us via email (customercareng@mtn.com ) to enable us assist you promptly. Thank you for choosing MTN. Have a Y'ello day!
The App is not friendly. I wanted to chat with the Customer Service and it just wasn’t responsive.
Response from developer
Y'ello! Debostic. We're sorry to hear that you had a negative experience with our app. We take all feedback seriously, and we're constantly working to improve our customer service and responsiveness. We hope you'll give our app another chance in the future. You can also contact us on WhatsApp via 09033000001 or simply Click on https://wa.me/2349033000001 or via mail (customercare.ng@mtn.com ) Thank you for reaching out. Have a Y'ello day!
Feed back
Response from developer
Y’ello! Solarsports. Thank you for your feedback! We appreciate your input and are always looking to improve the user experience. Please note that the payment issue has been resolved and may we suggest upgrading to the latest version of the app 1.4.9? Thank you for choosing MTN. Have a Y'ello day!
NOSP1
Response from developer
Y'ello Atelekoko , Thank you for the feedback, We are working to ensure an optimal and enhanced app performance, Reach us with error screen shot at customercareng@mtn.com for assistance if issue persists, Thank you for choosing MTN. Have a Y'ello day!
It doesn't stay long it
Response from developer
Y'ello vidoyonwe, We're sorry to hear that you're experiencing problems with staying logged in and checking your data balance. We'll work on fixing this issue and provide you with a better user experience. Please don't hesitate to email us at customercareng@mtn.com. for further concerns or suggestions. Thank you for choosing MTN. Have a Y'ello day!
Your network on mtn app is bad
Response from developer
Y'ello Mtn Fam, Thank you for your feedback! We understand that accessing our app without data can be a valuable feature, and we'll take your suggestion into consideration moving forward. We strive to provide the best possible user experience and will continue to work on improving our network and reducing subscription costs. We appreciate your support and hope to earn your trust as we continue to evolve our services.
Need more upgrade
Response from developer
Y'ello D"mercy voice, Thank you for taking the time to write a review. We are sorry to hear about the inconvenience you've experienced. We are continually improving our app, and we appreciate your feedback. We'll take your comments on board and work towards making our app even better.
Review
Response from developer
Y'ello oladomrs, Thank you for your feedback! We apologize for any inconvenience you may have experienced while using our app. If you could please provide us with more details about the issue you encountered, we would be happy to work towards a solution together. Our goal is to make sharing data with friends as easy as possible, and we appreciate any suggestions you may have on how we can improve. Thank you again for your review!
