VERY BAD EXPERIENCE!!! FIX YOUR APP
I’ve called MTN customer support center more than 6 times in the last 2 days and they keep saying they can’t assist me because the app they need is down , went to the MTN walk-in center and it’s as if the whole city is there to fix one thing or the other.
Because Nigeria is a corrupt nation the people in charge don’t care how much this telecommunication companies mess up and get away with it, upon making Billions in Nigeria.. MTN is still unable to assist customers Online or provide adequate infrastructure to resolve customer issues, WoW!!!!
Dear MTN please Fix this App, it’s beginning to look like a scam in the open!!!!
Anyone who still wants to use this App should take my advice and let it be or rather switch to the next available service…
This is the worst app I’ve ever installed on my phone and I wonder why MTN is still running on version 1.4 upon making Billions of Dollars in Africa??? MTN WHY?
Response from developer
Y'ello! VibesRepublik. We sincerely apologize for this experience. Please share your MSISDN with us via mail and we will be glad to assist you. Kindly send it to customercareng@mtn.com Thank you for choosing MTN. Have a Y'ello day!
Please do something
Please I have big issue which can seriously lead me to stop using your network, I’m using my mtn sim card for the past 15 years but recently the sim card got lost and i went straight to one of your branches in Kano state to swap the sim back, they did everything and gave me new sim card but when I reached house insert it the sim was unable to show network, immediately I go back to them in fact I even went to Kano head office but they’re telling me that is someone picture not mine in the profile, but the details, name, date of birth and everything is mine, it’s just the picture which I don’t know how, because I did the sim registration my self, I linked my NIN to it, and even my BVN is linked to that number. So please
Kindly help me out, I can’t take it anymore, this is serious please.
VERY USELESS
VERY USELESS. APP STORES, KINDLY REMOVE IT UNLESS AN IMPROVEMENT ON THE APPLICATION.
Worst app
Response from developer
Y'ello! angry MTN user. Thank you for using the App We sincerely apologize for the experience We are working to ensure an optimal app performance Kindly stay with us as we improve our customer experience and app performance. May we also suggest updating your app to 1.4.4? Reach us via email at customercareng@mtn.com with future concerns about the app Thank you for choosing MTN. Have a Y'ello day!
Nonsense application
Useless
Response from developer
Y'ello Natkkjfdexghnn, Apologies for the experience, We are aware that customers experienced network challenge in accessing the Tuesday offer. Kindly update to the current app version (1.4.6) and retry, as the issue has been fixed. Please reach out to us with your concerns by sending an email to customercareng@mtn.com for assistance. Thank you for choosing MTN. Have a Y'ello day!
Rubbish app
Is it every time you are fixing problem
Mtn app not letting my number logging in
Rather than wasting one’s precious it’s annoying.
Response from developer
Y'ello ladorxcx, Apologies for the experience, We are aware that customers experienced network challenge in accessing the Tuesday offer. Kindly update to the current version and retry, as the issue has been fixed. Please reach out to us with your concerns by sending an email to customercareng@mtn.com for assistance. Thank you for choosing MTN. Have a Y'ello day!
Requires you have data
Response from developer
Y'ello! sPiRiT078 Thank you for using the app. We are working on zero-rating the app to make it more accessible to you. Please bear with us. Thank you for choosing MTN. Have a Y'ello day!
