myMTN NG User Reviews

myMTN NG

MTN Nigeria Communications Plc

Productivity

Reviews Summary

Positive highlights

🚀

This app hasFast and reliable network

🔒

This app hasSecure and easy to use

💰

This app hasConvenient for managing airtime, data, and subscriptions

🤝

This app hasAllows sharing data with loved ones

Negative highlights

🐞

This app hasFrequent app crashes and bugs

🔍

This app hasDifficult to navigate and find information

💳

This app hasIssues with bank transfers and data subscription

🔒

This app hasLack of security features like PIN, biometrics

🔒

This app hasUnauthorized access to user contacts

🔋

This app hasDrains battery and consumes excessive data

🕰️

This app hasRequires data to access the app, even for basic functions

📵

This app hasUnable to log in or access account without data

🗓️

This app hasOutdated app with poor updates and maintenance

Top reviews

Most RecentHighest RatedLowest Rated

WORKING ON IT OFTEN

The app is the most useless app I’ve even seen,if y’all know you don’t know how build app why telling us to delete the previous one ? I think they should work on it I can’t even get inside the app today, it not going
Quack app .

Lilposh

2 years ago

App Session Expiry

App logs out after a few days. It is difficult to keep getting OTP when used for MIFI and Routers. Why is it designed to behave in this way? Not user friendly. Learn from Airtel App!

Mai Alooma

2 years ago

Response from developer

Y'ello Mai Alooma, We sincerely apologize for the inconvenience. Kindly link your MiFi number to your primary MTN number to conveniently switch between accounts. Tap add linked number on the dashboard to link your MiFi number. Thank you for choosing MTN.

Needs work

I hate having to log on again and again. Especially on the iPad . You need to remove the sim and put in a phone to receive the OTP. They should provide the option of OTP through email.

Aishatu g

2 years ago

Response from developer

Y'ello! Aishatu g. Thank you for the feedback. You can manage your number(s) on the web version of the app by visiting https://mymtn.com.ng/login (Simply select the email option for OTP). We will also take note of the feedback you provided. Thank you for choosing MTN. Have a Y'ello day!

Unable to log in

I’ve been trying to login on my app and it keeps saying request could not be processed

Em-press

2 years ago

Useless

You guys are very stupid

Kinguche2005

2 years ago

Response from developer

Y'ello Kinguche2005 Thank you for using the app, We Apologize for any Inconveniences Kindly reach us via email at customercareng@mtn.com with your concerns on the app, Thank you for choosing MTN. Have a Y'ello day!

Total Disappointment ( MTN Nigeria )

First the Navigation is bad Secondly the interface is poorly designed Control placement don’t work, one will have to tap several times before it responds Connection between interfaces/pages takes forever for a standalone app Notifications takes you to the website instead of the app. My suggestion is first fire whoever approved this app and the designer. Take 90 days break, have this redesigned and have it properly under a testing process within a user and developer environment. Before deployment to the general public. Also an update should be implemented every 45 to 60 days by accessing user review suggestions and difficulties.

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Ashinzeslb

2 years ago

Response from developer

Y'ello! Ashinzeslb. Thank you for the honest feedback. We have since improved the app by releasing new updates. May we suggest you update to the latest version of the app (1.4.1)? Please update the app and let us know how you feel by sending an email to customercareng@mtn.com. Thank you for choosing MTN. Have a Y'ello day!

D worse app so far

This app keep crashing when trying to open it this is the most useless stupid app so far I installed it and uninstalled it like 5 times still not working rubbish unless app

sir klissy

2 years ago

Not Ready For Prime Time

After downloading, it flashes and disappeared. Tried multiple deletes and reinstall with same outcome. Tried on iPhone 6 and new iPhone 14 pro, same results

Asikabulu

2 years ago

Mtn app

They should bring back the old app this one I can’t subscribe on it and i can’t share data which is why I downloaded it it’s telling me I don’t have enough data while I have much

Alula101

2 years ago

Please work on this

The new MTN app update is not working fine. Ever since I updated
It keep telling me I don’t have data while I try to share some data when I have enough

jussiheart