App isn’t the best
The Brightline train app needs some love. The interface is great. However there are issues with the booking process. I wanted to purchase two tickets. Than I had another friend that asked me to purchase a ticket for a total of three. Signed off the app and re opened to show the seats I wanted already sold. Which was not the case. So I wasn’t able to get the seat we wanted. Than other folks are telling me there seats were double booked.
I never deleted my app from the initial launch pre-COVID and when I re opened it I had to create a new profile. Why?
I love the train, and absolutely love the many options we have. But the app doesn’t seem to create a seemless experience.Hopeful for a kinder planet
Getting worse
App has become slow and glitchy. Tried to cancel ticket thru app and was unable. Called and they said they would cancel, but never went thru. Still showed active ticket. Had to go on the chat to get it done. User experience has really declined. Trains are running behind now as well.AtulSofat
Unreliable
It’s always a gamble on whether the app will load or not.
The point of an app is to make things easily accessible for users and provide a mobile friendly experience. This is not the case with Brightline.
Maybe your account will show you that you have rides booked. Maybe it will allow you to add extras. Sometimes your ticket may disappear or your whole account will just jot load and the entire app will crash.Renee Kiffin
App glitches, wouldn’t let me cancel ride
I got charged for a ride which I clearly tried cancelling well before the deadline to (2.5 hours prior to the ride). I even have a screen recording of me doing so and the cancellation not going through. Even the rep over the phone couldn’t do it when she tried. She told me to email them and they are doing nothing about it, ignoring my entire email as if they only read the subject like. Horrible experience. Time and money wasted.Lizzzzz627489
Loads 50% of the time
Don’t delete your confirmation emails! This app will open and displays your ticket 50% of the time. The ambassadors know this and will tell you to look up the confirmation email with the ticket info.
Other than this, the app is easy to use for booking trips.
I do wish there was a way to book multiple trips with a train pass. I commute every day and have to book each round trip 5x a week individually.Asailinggirl
Dog friendly!❤️
The app itself works just fine. I bought my tickets using my laptop not the app on my phone. It’s just easier for me. I do use the app to access my tickets on the app to scan at the entrance. It’s pretty easy to use and self explanatory.LazieMonkey
Can’t log in
Well I was able to see within the first 2 minutes why the ratings are so bad for this app. I created an account and upon first sign in (right after I created the account) it does not recognize the credentials. So it asked if I’d like a text for verification. Sure. Well no text ever came through. Cool. So just was never even able to use the app whatsoever.sneakyniki
Wallet upload issue
App is great but for some reason I’m not able to upload the ticket to the wallet app. Able to do it before. Please fix. Received message that it couldn’t load safari to add the tickets. Thank you!Mannysaul
Apple pay please!
App is great and provides me with all the info of my next train but it would be nice if you guys brought apple pay as a form of payment in the app as you do in the station. Much more secure than storing the card on accountGabriel2790
Frustrating and inaccurate
The app for reservations and the system
creating reservations for the shuttle work poorly. I’ve been getting spinning circles and unable to access my ticket (You have to go downstairs and get a paper ticket if you can prove to me you have a reservation).
The system is designed to optimize reporting and not to maximize customer experience. Please fix this. The train is great, but the Brightline experience is being degraded by disappointing and frustrating technology in related to booking and tickets.
Convene a focus group of monthly commuters and please make a commitment to make this better.Livelihood listener
