Bugs
Guys - please fix the bugs this app is unusable. Can’t scroll without the app stopping and displaying a loading indicator. What? Why would you ever do that? Load like 50 products, not 4. Clothes are still good though.
Doesn’t work
Was lured here by promise of 15% off, but the button to place order does not render properly and thus you cannot actually buy anything.
Horrendous app
I’ve never reviewed an app because they are usually passable, but this is just terrible. I’ve tried purchasing a single item via credit card and using different shipping and billing address, but it doesn’t seem to be able to handle that. Seems like a pretty standard use case scenario that it’s struggling with. I am embarrassed for whoever decided it was a good idea to put this app out for consumers to use.
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Add to cart button doesn’t work. Can’t buy anything. On iPhone 14.
Button is broken.
Don’t like this app
Searched for an item and it didn’t show up until I entered the style number, doesn’t sync with website. Once my order arrives I will be deleting it!
Great clothes, terrible app!
This app doesn’t give you more than the website. No settings, no order history, no personalization: no real value from downloading the app - will not even remember your preferred gender, “Account” is just pushing a credit card you don’t need, and once you’ve struggled with inconsistent navigation and filled your cart, you’ll have to sign in!
I still buy the clothes because they’re great, but someone in Marketing should wake up and start worrying about how a subpar online experience rubs off and taints the brand.
I still buy the clothes because they’re great, but someone in Marketing should wake up and start worrying about how a subpar online experience rubs off and taints the brand.
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Improvements needed
In “theory” this is a great concept but in reality it’s not full baked. Annoying things happen like once you’ve selected items and put in the cart, you can’t go back to the last place. So you are constantly re-selecting your criteria. If you’re going to give discounts to promote the app’s debut, it should be ready for its close up.
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Did they even quality check app??
Can’t log into account. Can’t figure out how to buy. Theory - don’t do a promotion on an app that doesn’t work.
Pain
I don’t believe that while technology are so far ahead. The apps performs are so bad. Don’t get me wrong I love the the brand so much. But the apps are so bad to shop. I don’t know know why they fix it. Maybe management don’t care about there on line shoppers otherwise it’s not a big problem to make beautiful nice app.
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App is a problem
I love the theory brand - but trying to use the app / search is so not use friendly… feels like even worse on newer I phone 14.
