Improvements in user ability needed
Love Theory though find app hard to navigate and thus hard to shop. Too many pop ups. Tried multiple times to select colors of an item and can’t get it to load. Think the chat function running in background is the issue. Please fix. Tried website and same problems too.Alwaystraveling55
Cannot delete or change the item when checkout
Very terrible shopping experience…
I need to remove and re-download the app….发个机灵
Basic Functions Do Not Work
I literally can’t check out. I can’t remove items from my cart. It continues to put me through a loop where I hit “remove,” the app asks me to confirm, I confirm “yes,” and then nothing happens. The app will not allow me to pay. I added the app promo code and was sent to a page with a bunch of coding.
Literally does not work to complete transactions. I could not buy the suiting I need via the app and can’t use the promo code on my laptop.Icequeenbee
Worst app I used
filters don’t work, sends you back to home page many times at random, cannot zoom easily to see a product, cannot go back after you look at a product pictures without getting back to top of the search rendered list.adi09
This app is broken…
After trying to checkout for a good 7 minutes (which I will never get back), I finally resorted to completing my purchase on my laptop. There was no “submit payment” button—highly frustrating. The website is *slightly* better, but still difficult for some odd reason. I love Theory, but am constantly annoyed by purchasing online from them. :/K-star :o)
Worst app ever
Definitely the worst app I ever used. The website was tough to use , the app was not bad, actually worse.swinginggui
Terrible App
This app is so buggy! It’s impossible to remove items from my bag or change size or color selections. This is the fourth time I’ve given up on making a purchase given all the headaches I’ve encountered using the app.loy4lf4n
Worst app ever
Through this app, now everybody knows how Theory doesn’t care about UI/UX on its application. Hard to navigate, wishlists or baskets are never saved even after logging in. Can’t understand how it was developed. I haven’t seen this kind of terrible shopping app ever.mareignotum
1st Your Website Now Your APP
If I add something to my cart I can’t remove it. No matter how many times I hit the remove button the item does not disappear. It’s the same with their website. I can’t believe how crappy this app is.iBuds
Unshoppable
This app is JUST as AWFUL as their website. Any filters are lost when you click back from browsing a specific item. Changing colors of a product makes the image of the model unviewable so you can’t see the item in the new color without clicking back, finding the item again, and then clicking back in. No Apple Pay on the mobile app unlike their website. I love theory clothes but their digital shopping experience is almost unusable. Please fix!MatthieuBL
