Leave a Review Pronto
I was disappointed it replaced Compass but now I’m happy
It’s easy to use, but the best part was the customer service. I had a problem because I created my account on my iPad but the app only operates on one device. Transferring to my iPhone screwed the account (maybe a stars reduction). I called customer service and although I had a 5-7 minute wait, the service agent spent a lot of patient time helping to correct the issue. And after that he also change our profile from Adult to Senior ( yes, we are seniors). I’ll look past the minor app issues to recognize the great support.Show lessSoCal Listener
No ApplePay or iCloud password support
Immediately with the app’s onboarding, you’re presented with a form that doesn’t auto fill your name. When creating your password, there’s no suggestion from iCloud password keychain, which means whatever you enter won’t be saved. When you enter a payment method, it won’t auto fill any credit card number you’ve saved or give you the option to use ApplePay.Show lessJoeWantsMoarCoffee
Pronto Impressions
I like the app. There is a lot to it, and I’m still not completely comfortable using all of its features, but I do believe it has enough features for you to be able to find out anything you need to know. It is really convenient to have the app on my iPhone and use the value added feature to just scan my phone under the machine on the bus. Since it does your bookkeeping for you, you always know how much is in your account, and never feel as though you’re not taking the bus often enough to justify buying a monthly pass, since your balance carries over month to month. I need a tutor to schedule a trip where multiple buses are involved at this point, though. All in all, I am happy with the Pronto system.Show lessPigsooiee
App is terribe, use their website instead
I couldn’t buy a one month pass using this app. Tried it both in regular and senior registered pass and different phones. It kept saying that we have reached the maximum times we could purchase it even though we had only purchased it once for the month of October 2021. It worked well when I used their website.Show lessJerilyn Mae
Not a real time app
it’s not an active real time app for bus tracking and schedules. It just looks like it is.
NextBus tracks neither the bus nor the schedule—I have no idea what it’s ‘tracking’. I ‘watched’ the bus approach, arrive and depart on nextbus but never saw a physical bus. Then the physical bus came 5 mins later on schedule that wasn’t in nextbus.
Trip planner: big line closures this weekend on the trolley. No closures are reflected in the trip planner, Nextbus shows the trolley running along, there isn’t even an alert about closures.
Some of the ‘alerts’ ended over two months ago so they aren’t keeping this up to date by months at least.Show lesszoobuildin
Very unhelpful :(
I contacted pronto support 7 days ago and was hung up on a total of 12 times because “the line was busy”. Even when I switched to call the other support line, the person on the phone did not help in the slightest bit. Rather, they told me to contact my school even though I had already tried and was redirected to contact pronto support. They did not as for my name or any of my contact information, and tried to reassure me that my problem would get fixed.
It has been a full week and my pronto account is still not registering that I have the UCSD U-pass. The system is so flawed.Show lessmed__
API returned an empty response error message
I have no way of buying a monthly pass for the month of october, 3 days this app has had issues and the buses won’t take cash for a day pass even with a actual pronto card on you. this is incredibly frustrating since I ride the public transit almost EVERYDAY. i’m about to call your service # and see what fix you guys have, the compass system and app was much better than this.Show lesskozzzmico
NO DAY PASS
When you download this app the only options are to download funds or buy a monthly pass. There should be an option to get a day pass. A lot of us rely on that day pass to either get us to school, work or home. It’s completely unfair that there is no option for a day pass on the pronto app. Instead we have to spend way more money than before to ride public transportation. Someone please fix this bug, a lot of us rely on public transportation and the economy is hard as is.Show lessWendersSuspenders
If you want an app without a QA team…
You end up with this, which barely works. Where is the QA or user testing? I would be embarrassed to release a product so broken and clunky.
Couldn’t add a payment card after signing up the first time. Had to uninstall and reinstall and then was able to add a card. Of course when I did this, my virtual card was no longer recognized as part of this device and I had to “transfer” the card to myself.
Am I surprised that SD switched from something that worked fine to this? No, of course not. I am eager to see how many other bugs I find in the first hour of use.Show lesschedrik27
Ultimate Failure
I just changed phone recently and tried to transfer my existing virtual card from my old phone to my new phone. When I clicked on ‘transfer existing card’ it prompted me that transfer failed and blocked my card so I couldn’t use it anymore. I called the Pronto help service, and they helped me went through the same failed transfer, blocked card, unblock card on their end, failed transfer again. It happened 7 times during my call to help service. In the end, I gave up. Now my card is blocked and I can’t unblock it from my end. No more purchases can be made.
Honestly, this app is such an amazing failure that it should be put into a textbook of most classical programming disasters. Have the programmers even looked at people’s complaints? Your app is supposed to be the backbone of public transport, not the one who denies it. I rarely write such a harsh comment, but this is just ridiculous because CompassCloud was so well developed compared to this one. You can do it, but you choose not to.Show lessA sad UCSD student
