Crashes… Unusable - Now fixed ✅
Update from Ubiquity team fixed the app, now working perfectly.
Response from developer
Hi Sconn7, we apologize for the unsatisfactory experience. Would you mind updating your UniFi Access app to the latest version and then trying again, we recently fixed this bug where the app will crash after selecting the UniFi OS Host. If the issue is still not resolved, please contact us at ua-support@ui.com. Our technical support team will reply to you within one business day. If your issue is resolved, would you mind updating your review to reflect your current experience with our product? We would greatly appreciate it. Thank you for your support!
unconnected with real world usage
Response from developer
Hi nospamanymore, we apologize for the unsatisfactory experience. The UniFi Access and Protect mobile apps are two different management apps for different products.
Please Add iPad and iMac
I need my staff to be able to answer the doorbell from their work computers (iMac) or at least on an iPad).
Response from developer
Hi @OzzzieOz, thanks for your feedback. You can download the UniFi Access mobile app on your iPad and answer the doorbell through it. For the iMac, you can currently only answer doorbells through a web page. If you have any ideas you can contact us at ua-support@ui.com.
Doesn’t work well
Response from developer
Hi Vsob, sorry for the bad experience you are having. We will fix the issue of outdated URLs in the UA mobile app ASAP. Thanks for leaving your feedback and helping us to improve our product.
Terrible
Response from developer
Hi @Sushiewah, thanks for your feedback. Could you explain your issue in more detail? Regarding the issue of "takes forever to just unlock the door", please contact us at ua-support@ui.com and share screenshots/screen recordings if available. Our technical support team will contact you shortly.
Works ok
Response from developer
Hi @Chris155hp, this is due to the hardware limitation that Apple does not support adding a custom 3rd-party NFC card to the Wallet. We appreciate your suggestions! We have forwarded your suggestions to the relevant teams. Feel free to contact us at uid.support@ui.com / ua-support@ui.com if you have other questions.
The application has one downside.
Original Comment:
There are two issues with this unit. 1. The bell kit does not come for surface mounting electrical box. You have to cut into your masonry wall or your siding when you surface mount it. I bought a standard bulky electrical box from Home Depot and cut a circle on the face plate in order to make it work. 2. UniFi Access app will works intermittently. Sometimes you receive no notifications when someone rings the bell. When you do receive it, it is text notification. I have rarely received audio notification on my phone. As a result, our gusts and deliveries leave when they are ignored. I have contacted the tech support which is one the worse in the industry. They take your phone number online to call you back but they never do. Instead, they email you with questions about the issue even though you have clearly explained it in your initial emails. After you explained again, they email you back with more questions, some of which you have already answered in your previous emails. I am planing to return my devices if I do not get a solution soon.
Response from developer
Sorry for the problematic experience. For the mounting electric box, we provide a face plate for the standard one gang electric box, you can contact us via email with your shipping address, contact information, and the device's type and MAC address so we can send you one. Regarding the notification issue, would you mind contacting us again using the email: ua.support@ui.com? We will check your ticket history and hopefully be able to see what's the cause of this issue.
Brilliant APP
Fine for occasional use…not for regular access
The Access System has a lot of great features and ‘potential,’ but from an App perspective there are a ton of features that are lacking, and a fair amount of features where you can tell thought was originally considered, but never followed through.
BIG Concerns:
1). The lack of a native iPad App just shows very little intentionality and effort. While an iPad App could provide extra/different functionality, BUT if all they did was take the same App and compile an iPad version that would a huge improvement. My usage of the Access System is only through the local web portal and a couple wall mounted iPads in the Office….so this is a huge interface limitation.
In 2022 to not have both an iPad version (which really would not take a whole lot of effort) just highlights Ubiquiti’s recent trend of releasing half-ready software and then not addressing simple issues for extremely long periods.
Really their is no excuse as to why there is not an iPad version (and I did not initially realize this).
2). The App has some good functionality, but it needs to have a much more simple and intuitive ability to monitor multiple doors and be able to remotely unlock them.
To be clear, such functionality is there, but the interface is very clunky (especially if you have more than one door) and not intuitive if this is being used not as an occasional tool but as a regular App by a few users in a business environment.
—>And that would be my overall criticism of the App. It becomes apparent the more I use the system that it is programmed with the mentality of a single user in mind—who occasionally accesses the App—rather than as an actual business deployment tool.
Now that might be fine, however, you would think a door access system intended to support multiple doors is a system designed primarily more with businesses in mind and not the occasional home enthusiast.
We are a relatively small business so our needs are not pushing anything, but I would have thought twice about investing in the system had I known the App/web limitations. We have two more connected buildings where I doubt I will deploy this system.
Again!, the Access System itself has seemed to work quite well, integrates with UniFi and is well thought out…..but that good thinking falls flat if a real-time interface system is poorly designed and limits functionality that was clearly intended from the get-go.
- - -
(Other obvious minor annoyances…does not show door status in real time and has no way of updating without exiting out of screens and going back in; no ability to program the name of the door that displays on Access Pro Readers as different from what the system labels it; no way to program the door position switch to trigger an alert/message; if the App has been left running and you need to access the camera on one of the Reader Pros, it will tend to buffer and/or require exiting out….which usually defeats the purpose of being able to respond to someone coming to a door—>again, this is particularly in a business environment where someone might not stick around long enough after they have rung a door).
Response from developer
Thanks for the feedback and suggestions. We will improve our products for a better user experience. For some issues you have mentioned, would you mind contacting us via email ua.support@ui.com? We will follow up on these issues and help you to solve them.
Much Better
Response from developer
Hi, We have fixed the algorithm during sign-in session in the version 1.1.0, could you please try to upgrade it to the latest version and see if the problem persists? If you still encounter crashes during sign-in after updating the app, could you please contact us via support@ui.com and send us the support file of UniFi Access app? UniFi Access app > Settings (gear icon at the bottom) > Export Support File
