Leave a Review Willow®
Love Pump, Hate App
This is a fantastic pump with great suction and I love the ability to throw it in your bra and go on with your day. The app literally has no features, I’m so surprised you can’t look back at your past pump sessions to see what time they were or for how long. I literally am a chicken with my head cut off and can’t remember what I did 2-4 hours ago. Please update the app to provide a log of sessions!Show lessJlawsoul
Would be nice…
Love this pump so much. By far my favorite I’ve ever used. But the app is lacking. I would just like it to tell me the last time I pumped instead of the date. Would be convenient for those overnight sessions that all run together I. My mind.Hizgurl2012
Doesn’t work
I just got the willow go pump today and don’t hours (that I don’t have) trying to get the pumps to pair to the app. My understanding is the app is basic/limited to begin with but it’s the only way to see what settings you’re on. I was able to get decent output with the pump so that’s good but I am super disappointed that I can’t get them to pair. Tried reaching out to customer service about it and they were useless, just taking me through all the troubleshooting ideas listed on the website which I had already gone through myself and then finally saying they don’t know what’s wrong. Like isn’t it your job as technical support to be able to help people work through these problems?!Show lesssevby293
Developer Response
We've forwarded your feedback to our developers. Thank you for taking out the time to send us your suggestions! We'd be happy to help with the app issues you are experiencing. Please contact us at https://onewillow.com/contact/. Thank you.Horrible
This app is horrible. It took me at least 20 tries to get my pumps to pair with it. Now that they’re paired, every time I open the app, the pump details don’t even show up because they’re always loading, whether it’s my most recent pump or my in progress pumping session. The controls don’t even show up and never have. I only know they exist from the photos on the App Store.Show lessmacbookstudent
I Like the App So far
The app is great and helps me time during my pumping sessions. I also like that it shows the battery levels of each pump as well as the mode and level where you’re currently pumping. I really don’t mind that you can’t control the device via phone, since I usually pump at home.
The one thing I’d love for the app to add is a log/history of the dates and times (clock time) of pumping sessions, since I tend to forget the time of my last pumping session.Show lessNew iPhone user 2017
Very disappointed
I was excited to get this pump, but I’ve been using it for about a month now and it’s been very disappointing, especially for over $300. The app is lack luster, hardly provides any information. The pump itself has terrible suction. I’ve only had 1 session where I even got any milk out and it took an hour for 2 oz. I have a medela pump and I average at 2 oz in 15 with it. I wanted the willow because it was cordless, but I will be putting it in the back of the closet to gather dust. Again, very disappointed, don’t waste your time or money.Show lessScanner thing doesnt work
Time of session
The app is pretty good overall. I wish it told me what time my last session was. I sometimes forget to log it and can’t remember if it’s been 2 or 4 hours. Love the pump!Linds5431
Great pumps, the app NEEDS more features
I have been a faithful Willow Gen 3 exclusive pumping customer for 9+ months. My Gen 3s have been amazing but I’ve been hard on them (pumping 6-8 times a day for 9+ months) and they were wearing out. I decided to get the Willow Go and I love the new features of the pump but I am disappointed that the Willow Go app has fewer features than the Willow app. I’ve always wanted more data (not less) about my pumps: volume comparisons, tracking volumes graphically from day to day, stacked bar graphs to see when my production is the highest so as to maximize volume, etc. I loved the ability to adjust suction on the Gen 3s from the app.
I was very disappointed that even the older features were not included with the Willow Go app. I imagine the lack of features is due to the change in pumping mechanism from the Gen 3. The Willow Go app NEEDs a volume tracker! Even if it was just the ability to manually put in by the user (by breast and/or total session), you could offer so many useful features to aid the pumping journey.
I look forward to updates—hopefully quickly.Show lessEPPhysicianMom
Developer Response
Thank you so much for your feedback, we are so grateful that you have chosen Willow for your pumping journey! We are working hard on improvements and I am happy to share this feedback with our development team.Great pump
I do love this pump, it’s perfect for on the go as well as using at home as your everyday pump. I wish the app would keep track of how many ounces were pumped. It would be nice to see a log of previous pumps & what time they happened at & for how long. Sometimes it takes the app a minute to adjust, when I start a new pump session it takes my old time & adds it to the current time making it look like I’ve been pumping for 50 minutes. Other than that I do like that it keeps track of my time because I get preoccupied & forget.Show lesskjm515
Developer Response
Thank you for your feedback! We're thrilled to hear that you love the pump. We have forwarded your suggestions to our development and product teams and hope to make improvements in the future.Loving the pump Hating the App
Why does the app for such a great pump have to be so bad?! Why can’t it be as good as the Willow 3.0. I hope this gets resolved soon rather than later to make this app as efficient as their other app. The pump so far is amazing even though the parts feel plasticky semi low quality feel to them. That however is not enough to complain about the pump!Show less4Ev3rBea
