Leave a Review Willow®
App is TRASH
This app is TRASH! It’s supposed to be an upgrade but it will not pair my brand new pumps. Garbage for an otherwise good product. Shame on you Willow for being cheap with your app development.NYCMom27
This app is horrible
First there was a glitch with pairing my pumps. Then they said they fixed the glitch after I spent so much time with customer care. Now the app doesn’t display pump time duration correctly or accurately. The app also doesn’t log any of my pump sessions correctly. So it doesn’t do anything it’s suppose to do, besides tell me how much battery I have on each pump. Sad.Show lessWillow app woes
Developer Response
Thank you for providing this feedback. We sincerely apologize for the issues you are experiencing and understand the frustration. Please rest assured, our team is working diligently to fix this for our upcoming release. If you need any further help, please reach out to our Customer Care app team at ecr@onewillow.comTerrible app, love the Willow Go pump
The app will not connect pumps. But when you check they are connected. As soon as I start the app says it’s been pumping for 36 min when I just started pumping under 1 minute. Terrible app. I wish it would let you know what suction strength and for how long you pumped. Would be even better if it knew how much and would auto shut off if close to the top. I love that you can see in the front of the pumps that you are actually getting milk.Show lessBabyGirl413
Developer Response
Thank you for providing this feedback. We sincerely apologize for the issues you are experiencing and understand the frustration. Please rest assured, our team is working diligently to fix this for our upcoming release. If you need any further help, please reach out to our Customer Care app team at ecr@onewillow.comWorst downgrade in an app EVER
Their precious app worked great, but due to an issue I was having they recommended I switch to this one. It has been TERRIBLE. It never updates my time when I’m pumping, so I’ll go into the app to see how long I’ve been going and it won’t automatically connect to the pump. I’ll force close the app and go back in, and it still won’t update! It messes up the start time frequently, it’ll randomly add the previous time on so it’ll say I’ve been pumping for 23 minutes when I’ve only been pumping for 5. Issue after issue after issue, I am so frustrated with this stupid app that after a month of this I’m going to delete it and go back to the old one!! Why on earth would you have people switch to this new one in its current state?! Get it right first and then re release it!Show lessPoshfugu
Developer Response
Thank you for providing this feedback. We sincerely apologize for the issues you are experiencing and understand the frustration. Please rest assured, our team is working diligently to fix this for our upcoming release. If you need any further help, please reach out to our Customer Care app team at ecr@onewillow.comI wish I never update
It has been a month seen I update the app, it just getting worthTran ly
Developer Response
Thank you for providing this feedback. We sincerely apologize for the issues you are experiencing and understand the frustration. Please rest assured, our team is working diligently to fix this for our upcoming release. If you need any further help, please reach out to our Customer Care app team at ecr@onewillow.comTrash
While I love my Willow Gos the app is trash. I thought it was bad before the update it just got worse. It constantly says the battery is low but it’s not and then never connects to record time.ash20162576658
Developer Response
Thank you for providing this feedback. We sincerely apologize for any inconvenience. Rest assured, our team is working diligently to fix this issue for our upcoming release. If you need any further help, please reach out to our app team at ecr@onewillow.comSuggestion to pre program power pumps
The app would be 100x more useful if you could not only use it to adjust settings remotely (something that is inconsistently available and sometimes blocked by banner “tips” within the app), but pre program things like power pumps and your preferred settings. I am not the most efficient pumper and have to power pump during the daytime in order to keep up with even 50% of my son’s intake at daycare, and it would be so much easier to do this consistently if I could simply start the program and let it run. There are definitely times when I am grateful for the Willow go bc I’m able to pump during a meeting, but then I’m left using less than ideal settings during that pump bc I can’t constantly be adjusting settings while I’m working on something else. The willow is already a great innovation - it just seems that this next step would truly bring things to the next level and I really hope they can make it happen!Show lessDeleting my account
Developer Response
Thank you for providing this valuable feedback - we greatly appreciate you taking the time to share your thoughts experiences. We've made fixes and improvements in our recent update - including being able to close the pumping tips completely, after passing along your feedback to our team.Yet another update gone wrong
WHY CAN’T THEY EVER GET ANYTHING RIGHT?!?!?! They make an update to try to correct something and then it messes up all the other features. Sure, now the session pumping timer stops at 25 minutes but now the time I pumped at is incorrect and the suction level shows incorrectly. I may be on level 3 but it shows as 1, so then I have to count the dots to see which suction level I’m actually on. Every update just makes things worse.Show lessUnhappyx10
Developer Response
Thank you for providing this feedback. We sincerely apologize for the issues you are experiencing and understand the frustration. We are aware of this issue, and our team is working diligently to fix this for our upcoming release. If you need any further help, please reach out to our Customer Care app team at ecr@onewillow.comApp is unusable with new update
The app was trash before and would only rarely record the correct time of your last pump session or display the timer for your current session, but after the new update, the app is now completely unusable! The screen typically just goes black when you open the app. If you are able to view the app at all, pumps will not pair, a message appears at the top of the screen prompting me to enable Bluetooth (even though Bluetooth is enabled on my phone) and nothing happens when I press the button to pair my pumps. Pathetic.Show lessPumpkinmmm
Developer Response
We sincerely apologize for the issues you have been experiencing. We are committed to providing our moms with an excellent app experience and will continue to fix known and new issues as they arise. Please reach out to our Customer Care team at 1-888-WILLOW-3 if you are still experiencing issues.App gone down hill
When I first downloaded this app it worked amazingly. Now it’s been a few months and it has steadily gotten worse. I’ve reinstalled, and updated it but none of that has fixed the issues.Ahdkdhhd
Developer Response
We sincerely apologize for the issues you have been experiencing. A new app update to improve issues with the pump timer and session history is now available for download from the app stores. We are committed to providing our moms with an excellent app experience and will continue to fix known and new issues as they arise. Please reach out to our Customer Care team at 1-888-WILLOW-3 if you have any questions.
