Leave a Review Willow®
Love the pumps, hate the app
I’ve had the Willow Gos for about 4 months now and I absolutely love them! However the app is TRASH. It always takes forever to load. Forever to connect to my pumps. With the most recent update the start and stop button from the app doesn’t even work with my pumps anymore and the timer continuously runs or resets in the middle of a pump session. On top of all the slowness, lag, & connectivity issues; I have to use a completely separate app to log my date, time, and volumes that I’ve pumped. Which is crazy that an app for breast pumps didn’t have that! think the newest update made tracking a feature now, but I can’t even use it bc it runs so slow and the pumping time is always off (since start and stop don’t work). The pumps are amazing and a good app could be a game changer to make Willow the best wearables out there.Show lessKmleonar
Developer Response
We sincerely apologize for the issues you have been experiencing. A new app update to improve issues with the pump timer and session history is now available for download from the app stores. We are committed to providing our moms with an excellent app experience and will continue to fix known and new issues as they arise. Please reach out to our Customer Care team at 1-888-WILLOW-3 if you have any questions.Love my pumps app stinks
I love my pumps let me start there. But this app since update is awful. It tells me battery is never fully charged or dead when the light on pumps is literally green.
Started to give option to record ounces pumped awesome! App doesn’t remember any of my pump sessions so that feature doesn’t work. Go in to connect to pump again and it says I’ve been pumping for 50+ minutes with the timer still counting when pumps aren’t in use.
I know you don’t need the app to use these but it’s a feature that y’all advertise so it should work properly.Show lessMadyson A.
Developer Response
Thank you for providing this feedback. We are aware of this issue, and our team is working diligently to fix this for our upcoming release. If you need any further help, please reach out to our Customer Care app team at ecr@onewillow.comPumps are great. App is worthless.
Pumps are amazing. I find I get as much as my spectra. The app is terrible. Didn’t link to my pumps for first two weeks after opening the box. Willow worked to correct and provided good customer service. Since then, the app is constantly malfunctioning. Easier just not to use it. I wish I could use the app to make the pumps stay in sync with each other. At the higher levels, they are quite loud and I have a headache when they are whirling at different rates. Even when I use the app, they easily get out of sync.Show lessMrs ranfer
Developer Response
Thank you for providing this feedback. We are aware of this issue, and our team is working diligently to fix this for our upcoming release. If you need any further help, please reach out to our Customer Care app team at ecr@onewillow.comUpdate broke the timers
The timers are broken after the last update. It’s like it doubles the time at some point or something. Haven’t been able to figure out the exact math but it’s frustrating.
Update- the pushed a release to fix the timer issue.Fskgunve
Developer Response
Thank you for providing this feedback. We are aware of this issue, and our team is working diligently to fix this for our upcoming release. If you need any further help, please reach out to our Customer Care app team at ecr@onewillow.comHorrible App
The pumps are great but the app is HORRIBLE. Absolutely worthless, it’s comical. Not one feature on this app actually works 😂 The battery life is always wrong, the timer doesn’t stop half the time, it only records my sessions about 5% of the time, you can’t add your own sessions, and the start/stop and suction level buttons disappear half the time. For such a well-known brand and a $1M+ company, can you please hire some app solution developers who actually know what they’re doing?!Show lessChelsyKwiat26
Developer Response
Hi there! Exciting news, the same day as your review we released a new update that includes fixes to some of the issues you mentioned, as well as tracking for your pump sessions and logging your ounces. Update your app to check it out, and if you still need help, please contact our app team at ecr@onewillow.com - we're happy to get to the bottom of it for you.New update causing issues
I’ve been using my Willow Go for nearly two months and the app worked great. Now after the update I have to reconnect each time I use the pump. The time on the pump never works correctly. Prior to the update the pump would automatically stop at 25 minutes. Now it tends to keep going even after I stop it. Also sometimes my pump will continue running even when I shut it off and runs down the battery. Now I can’t see the time I previously pumped which is not helpful at all. My baby is in the NICU and I track everything I pump along with the time so this glitch with the update is very frustrating.Show lessKBndfnfan
Pointless…
For one of the most expensive pumps on the market you’d think this would be a top notch app for it. NOPE! I’ve had nothing but issues with the app. I constantly have to unpair and pair my pumps, it never stops running the clock once I’m done pumping… the timer keeps going. I’d like to enter my oz’s per pump but since the timer never quits I can’t, nor can I look at my data entered from the previous day cause it randomly disappears and that’s only IF I can enter the info.
If I could rate the app a -5 I would cause it literally is horrible. Why even have the app?Show lessPenguinlove6454
Developer Response
Thank you for providing this feedback. We sincerely apologize for the issues you are experiencing! We are aware of this issue, and our team is working diligently to fix this for our upcoming release. If you need any further help, please reach out to our Customer Care app team at ecr@onewillow.comDisaster of an app
Th pump itself works but nothing about the app does. The timing is always wrong, it doesn’t show previous pumping sessions if you want to look at past data and it doesn’t stay connected to the pumps. Very disappointing for how expensive it is.Mandm3
App needs fixed
I’ve been using my pumps for about three weeks now. App worked okay for the first two weeks. This last week has been nothing but issues. Doesn’t track my time, doesn’t let me adjust my pump settings etc. I’m incredibly disappointed by this. I plan on using this pump while I work and was really looking forward to being completely hands free. I love the pump but the app is terrible.Show lessAutumn1824
Developer Response
Thank you for providing this feedback. We sincerely apologize for the issues you are experiencing. We are aware of this issue, and our team is working diligently to fix this for our upcoming release. If you need any further help, please reach out to our Customer Care app team at ecr@onewillow.comPumps are amazing, app is trash
The Willow Go pumps are my primary pumps and they have been great, but the app is garbage. I use the app to keep track of what time I start pumping or how much time I have left in a pump session. Both scenarios are now pointless in the app (each pump records a way different start time or the pumping session duration is way off so I have no idea how long I’ve been pumping). Supposedly I’m able to now keep track of how much I pump per session, but each session doesn’t sync in the app to be able to record volume.Show lessMrsolds86
Developer Response
Thank you for providing this feedback. We sincerely apologize for the issues you are experiencing. We are aware of this issue, and our team is working diligently to fix this for our upcoming release. If you need any further help, please reach out to our Customer Care app team at ecr@onewillow.com
