Leave a Review Willow®
Speed fixes, bug fixes
The update to this new app has made pumping much easier! My pumps pair quickly, I can toggle between settings and speeds quickly and it remembers my strength. As an on the go pumping mama, it makes my life easy!T Folt
New update is terrible
My pumps keep disconnecting from the app, it won’t let me add volume (it just keeps deleting it), and it’s duplicating sessions.Zombiebirdkiller26
Developer Response
Thank you for providing this valuable feedback - we greatly appreciate you taking the time to share your thoughts and app experiences. If you continue to experience any issues, or would like to discuss further, please contact our Customer Care App team at ecr@onewillow.com and provide a description of the issues you are experiencing, your contact information, as well as a good time for us to reach out. Someone will then be in touch to follow up with you directly.Terrible in comparison to willow 3.0 app
I had to upgrade to the Willow 360 pump due to motor failure on my Willow 3.0. I assumed the app would be the same because the pumps are essentially the same. Unfortunately, I was wrong. I detest the new app. It logs each side I pump as an individual session leading to inaccurate data for number of pumping sessions her day and time. This was not the case on the Willow 3.0 app. It also takes longer to connect and sync data with pumps. I am baffled how the tech has gotten worse not better! Wish I could use the old app!Show lessSpach29
Developer Response
We greatly appreciate you taking the time to share your thoughts and app experiences. Please be sure to update to the latest app version, and if you continue to experience any issues, please contact our Customer Care App team at ecr@onewillow.com and provide a description of the issues you are experiencing, as well as your contact informationSlow
The app is slow to connect or it’s not connecting at all it’s doubling pump sessions and as of now it won’t connect so I can’t even see when I pumped lastbeki.ann
Developer Response
Thank you for providing this valuable feedback - we greatly appreciate you taking the time to share your thoughts, app and product experiences. If you continue to experience any issues, or would like to discuss further, please contact our Customer Care App team at ecr@onewillow.com and provide a description of the issues you are experiencing, your contact information, as well as a good time for us to reach out. Someone will then be in touch to follow up with you directly.App is garbage
App does not connect!!!!!!!!!
Now
I’m having a problem and being told I need to connect through the app ……Horrible Delivery Time
Developer Response
Thank you for providing this valuable feedback - we greatly appreciate you taking the time to share your thoughts, app and product experiences. If you continue to experience any issues, or would like to discuss further, please contact our Customer Care App team at ecr@onewillow.com and provide a description of the issues you are experiencing, your contact information, as well as a good time for us to reach out. Someone will then be in touch to follow up with you directly.App needs improvement
I can never add my pumped quantity right away. I either have to go to a different day and then go back to the current day or close the app and reopen it. I also wish you could delete pump sessions. Sometimes it disconnects and adds another session instead of continuing with the current one.SamAK2
Developer Response
Hi, we apologize for any issue you might be having! Could you send details of what you are experiencing to our customer support at https://onewillow.com/contact/? We would love to help!Very disappointed
After multiple attempts to try to get my pumps fixed they kept recommending updating my app. It’s not the app, it’s the product and I have yet to have it fixed. I was unable to continue to pump and produce because of how often my Willow was messing up. Very disappointed with the price I paid for a product that didn’t even work. I know my motors are bad and no one has offered to take them back and send new ones.Show lessemw316
Never really worked now it’s unusable
The app was shotty to begin with, had to open and kill the app multiple times to get it to connect to my pumps. Sometimes I couldn’t record my sessions.
The developer released an update a week ago and now I can’t record my ounce output at all, I was able to at least do that if I would do it right away after pumping before this update
I like the pumps but the app is horrendous. For how expensive this pump and the parts are I expect better.
Please fix this so I can use the app again.Show lessBmkoe
Glitching
So excited about my willow go which is great so far but the app is trash. It won’t let me log in my pump and just freeze at 25 min mark. I can’t do anything the whole app freezes and I can’t log in my pumping sessionEstef1290
Developer Response
Thank you for providing this valuable feedback - we greatly appreciate you taking the time to share your thoughts and app experiences. If you continue to experience any issues, or would like to discuss further, please contact our Customer Care App team at ecr@onewillow.com and provide a description of the issues you are experiencing, your contact information, as well as a good time for us to reach out. Someone will then be in touch to follow up with you directly.Love that I can track my output!
I have the Willow Go and appreciate that I can now track my output with the updated app. Thank you Willow!SamCBerry
