Lotto.com User Reviews

Lotto.com - Lottery Tickets

Lotto.com Inc.

Entertainment

Reviews Summary

Positive highlights

🎉

This app hasConvenient and easy to use

💰

This app hasAbility to win and receive winnings directly in the app

🕰️

This app has24/7 access to play lottery games

🤝

This app hasHelpful customer service

🧭

This app hasTracks lottery results

Negative highlights

🚫

This app hasLocation services not always accurate, preventing purchases

💳

This app hasDebit/credit card issues, including unauthorized charges

⏱️

This app hasSlow processing times for purchases and winnings

🔒

This app hasDifficulty resetting passwords and accessing accounts

🎰

This app hasConcerns about fairness and transparency of scratch-off tickets

Top reviews

Most RecentHighest RatedLowest Rated

This app is great

Not having to stop at the store on the way home for my cash 5 tickets has been so nice since I started using this app. I get my tickets sent to my email and check right after the draw for the winning numbers. Very cool app I’m excited to see what else it can do

CJ97_

2 years ago

Response from developer

Thank you so much for your review! Should you ever need assistance with your Lotto.com account please do not hesitate to reach out to us through email at success@lotto.com. We're always happy to help!

Doesn’t work for me

After trying to get the app to work for days I’m just giving up. Can’t verify location and I’ve checked my network, tried using cellular service instead, enabled location on the app and my phone, and tried multiple cards.

This_App_Bad

2 years ago

Response from developer

Thank you for your review. We want to look into this for you. Can you kindly reach out to our customer success team by emailing us at success@lotto.com and mention your review? Please keep in mind there are banking institutions, including Capital One, Wells Fargo, Santander and some other banks, which have low acceptance rates for our transactions. This has nothing to do with your card and/or balance, but is a function of the banking industry. Should this occur, we recommend you try a different card or contact your bank for more information.

The app worked for me!

But I’m also 95% sure the lottery is a scam and a tax on the poor and every number is calculated by governments so no one wins it. Just google McDonald’s monopoly game controversy. It’s a wild story. I play once a year anyway, because of that 5% and “Hey, you never know!” I’m also terrible at math so…

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Jimjima1

2 years ago

Response from developer

Thank you for your review. Lotto.com is a safe and simple method to enjoy your favorite lottery games. We are a registered lottery courier in New York and New Jersey and have expanded to Colorado, Minnesota, Arkansas and Texas to help make the lottery more accessible to all players. Since launching in July 2021 we have sold over 750,000 winning tickets! If you have any additional questions, we encourage you to reach out to us here or email us at success@lotto.com.

App is terrible

I won $100.00 and I withdrew it and still have not received it after 10 days. I have withdrawn money before but it was a smaller amount without any problems. As soon as it was a bigger amount nothing but a problem… they keep giving me the run around.. I checked on my bank end also .. be careful of this app

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drumsey469

2 years ago

Wouldn’t take payment

Everytime I tried to put in a card, it would say unsuccessful. Tried with multiple cards and the same message. Not worth the hassle and ended up going to the store to purchase. Hope I don’t see credit card fraud in my transactions now.

eueggfbnskwkend

2 years ago

Response from developer

Thank you for your review. We are sorry to hear you have been unable to complete your purchase. Please keep in mind there are banking institutions, including Capital One, Wells Fargo, Santander and some other banks, which have low acceptance rates for our transactions. This has nothing to do with your card and/or balance, but is a function of the banking industry. Should this occur, we recommend you try a different card or contact your bank for more information. Our customer success team would be happy to confirm the reason your transactions are being rejected. We are available seven days a week via live chat or by emailing us at success@lotto.com.

Unsatisfied

I put all info in with location on and it tells me I CANT PURCHASE DUE TO NOT BEING ABLE TO LOCATE MY LOCATION. I’ll just go to the store and play! After trying three times.

1Mills

2 years ago

Unable to determine location

Can’t determine location despite locations settings permitting it

EddiePickles

2 years ago

Terrible website

They told me to change password but can’t find out how. Then when I try to contact them, I just get a message that says oops, something went wrong. Yes, I know something went wrong. I wasted my time on your website. No wonder it only has 3 stars.

frustrated Krish123

2 years ago

Response from developer

Hi there, to change your password please visit our login page and select the “forgot password” option under where you are prompted to enter your password. Once you have selected this option please enter the email address associated with your account and we will send an email with instructions to reset your password. If need additional assistance, our customer success team would be happy to help reset your password. We encourage you to email us at success@lotto.com and we’d be happy to help.

Big win and no money?

I won a couple of times but it was only like $10-$20-$11 so far and maybe like a couple of hours later I will receive my money. But I recently won $1500 and 3 days has passed and still see no money in my account. Yeah of course they not going to give me that..ha ok…yeah I’m getting off this app.

IIIIbarcode6

2 years ago

Response from developer

Congratulations on your big win! When a player wins a large prize, (usually more than $600) your prize must be claimed with the state lottery. Please be sure to check your email as we contact all of our big winners with the next steps to receiving your winning ticket. Once we have confirmed your information with our customer success team we will mail the ticket to you along with detailed instructions on how to claim your prize! As always, we are available seven days a week via email at success@lotto.com.